Review summary
Customers consistently highlight the high quality, durability, and craftsmanship of the products, as well as their unique, stylish, and natural designs that often exceed expectations in person. The beautiful presentation and elegant packaging, particularly the wooden boxes, are frequently praised for enhancing the gift experience. Fast and reliable delivery, easy-to-use website, and the inclusion of extra links and adjustment tools are also valued. Customer support is described as prompt, helpful, and friendly, with staff going the extra mile to resolve any issues. Some customers encounter rare product defects or inconsistencies, and a few report delivery delays, often related to third-party couriers. A handful of customers find the sizing information unclear or experience challenges with adjustments. There are also occasional requests for more detailed product information or additional photos on the website. Nonetheless, customers appreciate the hassle-free returns and quick problem resolution.
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Imported review
I’m genuinely impressed with this company. My first order was delivered but unfortunately got stolen, and they immediately shipped out a replacement with no questions asked. Their customer service was superb and made the whole situation completely stress-free. The bracelet quality is amazing — it looked even better in person — and my son absolutely loved it. I’ll definitely be ordering again. Highly recommend!
Imported review
I purchased this for my husband and I was concerned , after reading some review , if it would be long enough for his wrists due to him having difficulty with previous bandlets. I contacted the company in advance and explained my concern with advice given allowing me to purchase with peace of mind as they said to mention my concern on ordering and a few extra spare links would be added . It came and looks stunning with me then adding the links to the length I thought would be needed. This allowed me to then wrap it and when he opened it on the day was able to wear it immediately. It looks masculine and elegant and he was very pleased with the gift thinking himself that it looked very smart. Thanks to customer service for all their assistance in advance of my purchase.
Imported review
My wife and I love the detail and overall design and quality of these earings. We both agree, however, they are smaller overall than we anticipated. I would suggest you add a photo that gives context to the actual size of your products. If we missed sizing information please advise. I also noticed when looking for men's bracelets there is no sizing information there either. My impression was that links are included to make them bigger but it was clear whether they could be made smaller. Once again if I missed this please advise, thanks.
Reply from holzkern.com/en
Hello Michael,Thank you very much for your review.We are really sorry that your unique piece of nature turned out smaller than expected.We always strive to present all products in different lighting conditions and perspectives in order to create realistic expectations.Also, when you click on a model in our online shop, you can find all the dimensions directly under ‘Technical Details'. Perhaps you will find another suitable unique piece in our online store: With over 1000 designs, there is usually something for every taste and occasion. We are also happy to advise you on the search for the right piece of nature - just let us know. :)We look forward to your next visit!Kind regards,The Holzkern Team
Imported review
I bought this for myself for Christmas How I came across the products was I Googled stone watchesHolzkern came up I am delighted they didThe delivery was all smooth sailing (flying)I was kept up to date with messages 👍The package was secureThe red presentation case lovey and the wooden box so different to anything else The watch is gorgeous It is better than I could have imaginedThank you for your imaginative designers
Imported review
Vraiment très satisfaite du bracelet. Haute qualité, conception originale, unique! Bravo pour vos superbes produits. Livraison d'Autriche au Québec, Canada en 3 jours!!! Ca n'arrive même pas ici au pays! Cadeau graduation BAC a mon fils qui s'attaque a un deuxième BAC, il est certain que je vais acheter a nouveau a ce magasin! Je vise les montres qui sont magnifiques! Je dirais même que je vais revenir plusieurs fois d'ici là! Ma fille a également commandé, suite a mes recommandations, elle est aussi satisfaite que moi! ⭐⭐⭐⭐⭐
Imported review
I was very impressed at how quickly the bracelet I ordered for my husband arrived, I opened the box to find the most impressive packaging, a beautiful wooden box, a 'cork' type cushion and lots accessories to adjust if needed.. the bracelet was very impressive too, protected by a film to make sure it arrived in pristine condition....I will order from this company again, and fully recommend them as quick and reliable. Well done Holzkern, my husband loves his Xmas present. 🎁.
Imported review
Gorgeous bandlet bracelet. My husband loves it. And what I ordered to be worn for special occasions he is wearing daily. Because he likes it so much. Great company to work with. Order arrived within the week shipping to the United States. Came beautifully packaged. Could not be happier with the attention to every detail ensuring the customer is thoroughly satisfied. High quality materials and workmanship. Definitely recommend this company.
Imported review
Their customer service is excellent and they are very efficient. I appreciate the time and effort they went through to make sure I received my order, especially after I made a small mistake with the shipping address. The watch itself is very nice quality and the adjustment kit provided was an excellent and very necessary touch. Overall, the staff and the products are all very much worth every minute and penny spent. I will continue to purchase watches from them in the future.
Imported review
The watch, which is unique was beautiful. Very high quality without being gimmicky. My son, for whom it was a gift, loves it. It was delivered promptly aided by the fact that they have a US distributor. (I have had several bad experiences when ordering from out of the country and was reluctant to do again). The extended return policy for Christmas was lovely and helps when ordering early, like I did. They even included a tool to adjust the strap without the need to go a jewer
Verified
Myself and my wife both have watches, we both agree they are very well crafted and different from any you see in any high street shops, i would highly recommend these watches if want a change from your standard type.
Verified
Top service and high quality
The service and the products itself are top high quality and you feel the spirit and the mission through out the whole collection. It was my best investion in jewellery by now and by far not my last. Thank you!
Verified
Design and after service
I love the designs and weight of the watches. But I broke the strap on one of them in a fall last month. I am not sure how I can get that fixed.
I think the after service could be explained better.
Imported review
Total fantastisch Firma. Ich bin begeistert von dem, was sie tun und von den Werken, die sie schaffen. Hohe Qualität und sehr günstige Preise, sowie extrem schneller Versand (nach New Jersey). Ich würde sie ganz bestimmt empfehlen.[Absolutly fantastic company. I am impressed with what they do and the works that they create. High-quality and very reasonable pricing, as well as extremely fast shipping (to New Jersey). I would absolutly recommend them.]
Imported review
Disappointed at what I thought looked like a good company to deal with. Having initially contacted regarding the loss of a screw to the bandlet and a prompt reply from their Support Team I heard nothing and posted a negative review with two stars. This prompted an immediate contact and advise that a new replacement bandlet was being posted and I have received notification. That this is on its way. I have therefore amended my review above and changed my experience to 4 stars.
Reply from holzkern.com/en
Hello Paul,Thank you very much for your review.We are really sorry that you had this experience.You have already been in contact with our customer service. We are very happy that your case turned out well and that we found a suitable solution for you. :) However, if you still have a question or concern that we can help you with, you are welcome to contact us again.Kind regards,The Holzkern Team
Imported review
Really good watches especially for the price and good Cotumer service. They are clearly marketing towards people who go for a decent mix of form and function. Despite not knowing if these watches will last me 10+ years like those of other brands i still like them and plan on getting other watches from them especially since they are charging a rather cheap price for a premium feeling and looking product.
Imported review
I ordered two necklaces one for my daughter and one for my son for their birthdays. My daughters arrived and it's fantastic thank you but my sons never arrived. Fed ex are shocking and told me I asked for it to be left at a drop off point which I didn't so I went to the drop off point and they said they haven't had it delivered. Trying to get help online from them is a complete joke. No answer to my calls and the virtual assistant is useless. Thank you for the necklace I recieved it's beautiful and my daughter loves it, Shane Fed ex couldn't of delivered my son's.
Imported review
The product is awesome and appreciated. But the third-party shipping agent in the USA is careless. We purchased two watches, which came in the nice wooden boxes. The boxes have a weak latch, which is OK for storage, but the shipper threw the two boxes into a cardboard carton with no packing, nothing securing the wood boxes closed, and the boxes were free to bang against each other. One box popped open, the larger sized watch popped out partially, and the box lid was banging on the watch crystal. Luckily the plastic film on the crystal saved it from damage.
Imported review
I've ordered several rings and one bandlet now. Haven't had any issues with the orders. The products look as advertised, they're sturdy and solid, and the packaging is really lovely. The terms of guarantee and terms for returns also seem very fair.I do wish there would be some extra information about some of the products on the website: 1. The watches and bandlets don't easily tell what kind of mechanism you use to strap them with (one watch I checked says "Deployant clasp with fine adjustment", but that tells me nothing unless I actually see it in a photo or video). 2. The bandlets say that their length is adjustable, but don't readily show how or what that means. 3. Some rings have a link to measure what is the correct size for your finger, but not all.
Imported review
I ordered two bracelets and I was delighted with the quality of both.However, I was surprised that they were different lengths when they arrived. I know you include the equipment and details on how to take out a link but I'm just surprised they are not a standard size. The shorter one is perfect as a gift for my daughter, but I need to alter the other for myself and will probably take it to a jeweller to get it done.
Imported review
I bought this for my husband for Christmas. It was TOTAL last minute, but it arrived on time - super fast shipping so thank you for that! He LOVED it. It's really a lovely bracelet. And it looks very good on his arm. I'm smitten with it. And now I want my own. Thank you for such great service and such a beautiful piece. I will be shopping with you again.