sportfits.eu

Reviews:

Hello, Thank you for your feedback - it is of course a pity that you were not happy with us. However, as we take criticism very seriously and are always looking to improve, it would be great if you could briefly explain what exactly went wrong so that we can work on it and perhaps even make amends if we have made a mistake. You can also contact our support team at info@sportfits.eu. Kind regards Your SportFits Team

Thank you for your feedback! We regret that you have not yet received your order at the time of your review. Unfortunately, the product you ordered took longer to arrive in the post from the manufacturer to us than expected. However, as we can see, the delivery has reached us today and your order has been dispatched directly by us. You have received a shipping confirmation with tracking in a separate email. We hope you are satisfied with the product you purchased and will continue to improve our service communication in the future! Best regards Your SportFits-Team

Thank you for your feedback! We're sorry to hear that you don't seem to have received your order yet. We shipped it the next working day after receiving your order and handed it over to DHL. According to shipment tracking, the parcel is still on its way to you. Unfortunately, we cannot speed up the internal processing procedures at DHL or any other shipping service provider, but we assume that your parcel will be delivered to you as soon as possible. Best regards Your SportFits-Team

Thank you for your feedback! Normally, all our customers receive a shipping confirmation with tracking by email as soon as the parcel is on its way to you. We regret that you do not seem to have received a shipping confirmation with tracking. According to the outgoing mail server, this was sent by us on 04.12.2023. As this does not seem to have reached you, we will have the case checked internally by our IT department. Best regards Your SportFits-Team

Thank you for your feedback! We regret that you have not yet received your order at the time of your review. Unfortunately, the product you ordered took longer to arrive in the post from the manufacturer to us than expected. However, it was sent to you immediately upon receipt and, according to the tracking system, you have already received it. We hope you are satisfied with the product you purchased and will continue to improve our service communication in the future! Best regards Your SportFits-Team

Hello and thank you for your review! We are sorry that you were not satisfied with our service. For ecological reasons, we do not consider it sensible to enclose a printed returns label with all parcels if only a fraction of them are used. If required, a label can be conveniently requested and printed via our returns portal on our website. The customer bears the costs for the return, but we will send a €10 voucher for a follow-up order after receipt of the return if something really doesn't fit. This regulation is communicated in many places, e.g. in our FAQ under the returns section. This has proven to be the most sustainable way for us to avoid unnecessary returns without placing an additional burden on the customer. Best regards Your SportFits Team