I ordered first time and had no follow up on when to receive my parcel by email which is normally done. Instead I found a note I my physical mailbox which was about to get lost in publicity papers. Very unsafe and old fashioned. I loved the jacket but returned it as too small. No return label was given so I had to struggle with UPS as a private client. I hope I will be reimbursed. I now bought the jacket in a larger size, but again 10 days gone and no update as to when I will receive it? This leaves me with an unsafe feeling.
Praticamente impossibile fare il reso. Minimo €21 di spese di spedizione per un prodotto pagato €33........
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Answer by sportfits.eu
Oct 5, 2023
Hello and thank you for your review!
The costs for returns are covered by the customer, however, we send a 10€ voucher for a follow-up order after receipt of the return, should something really not fit. This regulation is communicated in many places, e.g. under https://sportfits.eu/returns-warranty or https://sportfits.eu/return-costs. This has proven to be the most sustainable way for us to avoid unnecessary returns without placing an additional burden on the customer.
Kind regards
Your SportFits Team
You could inform your customer when You have received the payment. A bank transfer takes time and many things may go wrong. It would be nice to see as soon as possible that the transfer has been successful.
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