I ordered first time and had no follow up on when to receive my parcel by email which is normally done. Instead I found a note I my physical mailbox which was about to get lost in publicity papers. Very unsafe and old fashioned. I loved the jacket but returned it as too small. No return label was given so I had to struggle with UPS as a private client. I hope I will be reimbursed. I now bought the jacket in a larger size, but again 10 days gone and no update as to when I will receive it? This leaves me with an unsafe feeling.
From ordering to receiving the product everything was great. The only think I would suggest is to any email send out to internacional customers should be in English as I received 2 email when item was dispatched in German I had to ask a colleague in work to translate it for me but other then that all perfect, will definitely order again.
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Apr 9, 2024
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Satisfied customer
You have very good prices for my favorite brand Bergans.
Shipment to Poland might be cheaper;)
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9 days ago
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No nonsense clear communication. Easy from order to delivery.
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Apr 19, 2024
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parcel sent and delivered quickly. thanks!
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Apr 13, 2024
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Competitive prices and quick delivery
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Apr 21, 2024
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Apr 18, 2024
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Apr 12, 2024
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Mar 5, 2024
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Order backpack off website and arrive in two days of postage such reliable service. Will be back for more outdoor gear in future.
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Apr 3, 2024
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Scarpa Mojito Wrap Bio
Excelent pair of shoes, expensive but good quality and elegant. Fits very well.
SportFits sent them immediately but only bad things that DHL didn't send any message regarding tracking.
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Mar 11, 2024
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Jacket ski woman
I am fully satisfied with my purchase. Excellent site. Excellent and fast shipping. Recommended
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Apr 1, 2024
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Very good site - fast shipping - good communication
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Mar 24, 2024
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Great prices, fast delivery all good...
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Mar 11, 2024
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Quick delivery, good quality
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Mar 24, 2024
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Mar 24, 2024
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Mar 24, 2024
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Mar 12, 2024
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Mar 7, 2024
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Mar 21, 2024
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Colour wrong & packaging sub standard
All was good fast delivery, good website, efficient. However the item I was buying looked white or off white in the photos they used, and when it arrived it was a deep grey colour. Also the package had nearly fallen apart by time it reached me here. By some luck the item wasn't damaged so I was able to return it. However I had to re-package it into the same bad box it arrived in so that was a pain.
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Answer by sportfits.eu
Mar 22, 2024
Hello and thank you for your review!
We're sorry that you didn't receive the item you ordered. The picture on our website was sent to us directly by the manufacturer and shows the helmet in a grey shade. We understand that depending on how you look at it, this can also be seen as white. Please always refer to the colour information (in this case "cloudgrey").
The packaging also came directly from the manufacturer. Our items are of course checked and quality controlled from time to time, but due to the large number of items we process, we are unfortunately unable to check every single item.
Once we have received and processed your return, you will receive a confirmation email and your refund will be issued shortly afterwards.
Best regards
Your SportFits-Team
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