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certified since: May 2, 2019
updated on: Dec 6, 2022
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Reviews for CarParts-Expert - EN
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Feb 18, 2022
The response time, information supplied and feedback was outstanding.
The only area where there could be some improvement would be the tracking, once the parcel is in the destination country.
I am still waiting on the package, am told I should receive it before 25th Feb.
At this stage I cannot comment on the quality of the goods.
Will definitely use you again in the future.
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the most relevant critical review
Nov 20, 2022
I sent you a question regarding the suitability of a dog guard for a Mercedes 2022 GLS with rear electric seats and not once did you say that the dog guard i was looking at would only fix to cars with manual adjustable head rests, so i purchased the guard then when it was delivered i could see there was a problem with the fixing brackets so contacted you to ask how it would fix to my car and your first response was it won't fit, not the answer i was expecting, you did come back with some other replies regarding photos but you have two different pictures of fixing brackets one showing a clamp style bracket and one with just a slide over bracket, i assumed as i had informed you of the electric seat adjustment you would have said you no longer make the clamp style bracket, so i'm left with a dog guard that i can not fit to my car, so as you can imagine i am not very happy with the service i received.
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Reviews for CarParts-Expert - EN
Verified review
Oct 5, 2022
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Verified review
Sep 29, 2022
The packaging was so flimsy that the item arrived bent at the middle, forming a crease. The packaging was damaged, so I cannot send the item back for replacement or refund. The item is unusable. Packaging needs to be much sturdier to survive an international delivery, customs inspection, etc.
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Answer by CarParts-Expert - EN
Sep 30, 2022
Good day,
Thank you for your review.
We are sorry to hear that the product arrived damaged.
We will contact you directly by email.
Best regards.
Carparts team
Verified review
Jun 8, 2022
Parcel failed to be delivered...not sure why....I originally gave you my home address but your computer asked me for an alternative delivery address..so I gave my Correos/Post Office box number also.
Delivery failed but I do not know the reason.
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Answer by CarParts-Expert - EN
Jun 9, 2022
Thank you for your review. We have already contacted you by email and offered a solution.
Verified review
Feb 21, 2022
Good and bad.
The anti slip mat is constructed from light weight material so does not sit well on boot floor. Product rating :-Poor quality.
Delivered on time so top marks for customer service
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Answer by CarParts-Expert - EN
Mar 1, 2022
thank you for your review. We are sorry you are not really satisfied with the product. If you can send us an email, we might be able to help you further.