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updated on: Jun 5, 2023
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Reviews for CarParts-Expert - EN
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Jan 18, 2023
The plywood floor for was ordered for a Peugeot Partner. The floor arrived well packaged and has fitted easily and perfectly fits. It seems very well made. The only small criticism is the original invoice said to expect delivery after week 2 of 2023. It didn't arrive, so I contacted Car-Experts and was told expect it after week 5, due to Christmas holidays. It then arrived week 3, with no advanced warning and, understandably, it wasn't left by the delivery firm. After a phone call it was delivered the following day. If I had been told to expect it, I would have made myself available to receive it. It was more of a wasted journey for the driver.
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the most relevant critical review
Nov 20, 2022
I sent you a question regarding the suitability of a dog guard for a Mercedes 2022 GLS with rear electric seats and not once did you say that the dog guard i was looking at would only fix to cars with manual adjustable head rests, so i purchased the guard then when it was delivered i could see there was a problem with the fixing brackets so contacted you to ask how it would fix to my car and your first response was it won't fit, not the answer i was expecting, you did come back with some other replies regarding photos but you have two different pictures of fixing brackets one showing a clamp style bracket and one with just a slide over bracket, i assumed as i had informed you of the electric seat adjustment you would have said you no longer make the clamp style bracket, so i'm left with a dog guard that i can not fit to my car, so as you can imagine i am not very happy with the service i received.
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Reviews for CarParts-Expert - EN
Verified review
Apr 22, 2023
The dog gaurd I purchased is a good fit. The packaging it arrived was crushed and broken open, not good at all
Fortunately the goods were not damaged.
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Answer by CarParts-Expert - EN
May 11, 2023
Glad to hear the product itself was okay. So sorry the parcel got damaged during transport
Verified review
Mar 12, 2023
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Answer by CarParts-Expert - EN
Mar 13, 2023
Thank you for your review. We are sorry that you are not satisfied. Please write us an email and we will try to help you as good as we can.
Verified review
Mar 5, 2023
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Verified review
Jan 22, 2023
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Verified review
Jan 22, 2023
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Verified review
Jan 18, 2023
The plywood floor for was ordered for a Peugeot Partner. The floor arrived well packaged and has fitted easily and perfectly fits. It seems very well made. The only small criticism is the original invoice said to expect delivery after week 2 of 2023. It didn't arrive, so I contacted Car-Experts and was told expect it after week 5, due to Christmas holidays. It then arrived week 3, with no advanced warning and, understandably, it wasn't left by the delivery firm. After a phone call it was delivered the following day. If I had been told to expect it, I would have made myself available to receive it. It was more of a wasted journey for the driver.
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Answer by CarParts-Expert - EN
Jan 19, 2023
Good morning,
Thank you for your review.
Unfortunately, we were only able to provide you with the information we received from the manufacturer. We will certainly make a comment to them for a point of improvement.
Fortunately, the product is completely to your liking.
best regards,
CarParts-Expert.com
Verified review
Dec 13, 2022
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Verified review
Oct 10, 2022
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Verified review
Sep 29, 2022
The packaging was so flimsy that the item arrived bent at the middle, forming a crease. The packaging was damaged, so I cannot send the item back for replacement or refund. The item is unusable. Packaging needs to be much sturdier to survive an international delivery, customs inspection, etc.
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Answer by CarParts-Expert - EN
Sep 30, 2022
Good day,
Thank you for your review.
We are sorry to hear that the product arrived damaged.
We will contact you directly by email.
Best regards.
Carparts team
Verified review
Aug 9, 2022
Las maletas se ajustan bien, la calidad pasable, la experiencia final regular, a pesar de pagar IVA y unos gastos de envío altos, al llegar me lo retuvieron. En la aduana y me cobraron £80’79
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Verified review
Jun 8, 2022
Parcel failed to be delivered...not sure why....I originally gave you my home address but your computer asked me for an alternative delivery address..so I gave my Correos/Post Office box number also.
Delivery failed but I do not know the reason.
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Answer by CarParts-Expert - EN
Jun 9, 2022
Thank you for your review. We have already contacted you by email and offered a solution.