Kellys-expat-shopping.nl/en
Reviews:

458 reviews in the last 12 months2,952 total reviews  

4.81
Excellent

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Top positive review

May 25, 2023
 Verified review
Pros - kellys ships an order the first moment they are active (during business hours at business days) - parcel service delivers (within Netherlands) the day after shipping - if the parcel service delivers drink cans damaged, kellys ships replacement cans the first moment they are active - if asking kellys for a popular (U.S.) food product (such as those not available in major Dutch food stores), depending on legality of Dutch law (which can be illegal, such as products, sold spread over the globe, yet illegal within the EU, *cough* kitkat chocolate bar flavor *cough*), as far as I know, they sell if it's legal Cons - as kellys requires a minimum order price, if for ordering a single piece of a single product, such as when wanting to know a product's taste, one can't order

Top negative review

Oct 15, 2023
 Verified review
Kelly’s handle the order fine apart from sending two packages instead of one. DHL are the problem as I’ve only received one of the packages & I’ve had to chase the other delivery myself. I won’t be ordering from Kelly’s online until the change the courier company DHL.
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Reviews for Kellys-expat-shopping.nl/en

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Jan 30, 2024
 Verified review
Er zat een open verpakking bij met Lemonhead snoepjes. Deze was compleet verkleeft alsof er iets was ingedaan? Niet echt wat ik verwachte. Ik bestel niet meer.
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Feb 12, 2024
 Verified review
It would be nice to get some promotions codes or something.
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Nov 23, 2023
 Verified review
Ik mis een zoekbalk.
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Oct 15, 2023
 Verified review
Kelly’s handle the order fine apart from sending two packages instead of one. DHL are the problem as I’ve only received one of the packages & I’ve had to chase the other delivery myself. I won’t be ordering from Kelly’s online until the change the courier company DHL.
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Sep 17, 2023
 Verified review
THE ORDER WAS INCOMPLETE. THEY PROMISSED ME THAT I WILL HAVE THE REST OF THE ORDER BEFORE FRIDAY BUT I STILL HAVEN'T RECEIVED IT. SO, MY WEEKEND RUINED, MY GOODS LOST SOMEWHERE, MY MONEY WASTED AND NO COMPENSATION WHATSOEVER FROM THE SHOP. A TOTAL DISASTER
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Apr 20, 2023
 Verified review
Great service and offering. Timely well packaged delivery. My issue is that there are so many items that I wish to order that are out of stock.
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PB
Oct 24, 2023
 Verified review
Reduce the prices, mark up is well over 100%. OK for items that are in desperate need, but normal shopping well overpriced.
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Answer by Kellys-expat-shopping.nl/en
Oct 31, 2023
Hey, thank you for your feedback. We try to keep prices as low as possible. We import products from the USA & UK, meaning we have to cover costs like transport, taxes and duties. Our pricing strategy is fair and we always try to not upset the customer.
Oct 2, 2023
 Verified review
I ordered 27th Sep and have still not received my order. Customer service merely said, it's busy period! Not acceptable.
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Answer by Kellys-expat-shopping.nl/en
Oct 5, 2023
Hey, We are sorry to hear your order hasn't arrived yet. We have checked the DHL Track and Trace we shipped your order on the 27.09.23 and it is still with DHL. We will make sure customer service contacts you to figure out what is happening with your parcel. Apologies for the inconvenience!
RR
Rob R.
Heemskerk
Apr 8, 2023
 Verified review
Soup was well packed but the chips were crushed because they packed the order in too small a box
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Apr 8, 2023
 Verified review
Asked to send it 7th of April didn’t even do anything with my request!!!!
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Jun 9, 2023
 Verified review
Ons of the marmelade was broken
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Apr 19, 2023
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