Pros
- kellys ships an order the first moment they are active (during business hours at business days)
- parcel service delivers (within Netherlands) the day after shipping
- if the parcel service delivers drink cans damaged, kellys ships replacement cans the first moment they are active
- if asking kellys for a popular (U.S.) food product (such as those not available in major Dutch food stores), depending on legality of Dutch law (which can be illegal, such as products, sold spread over the globe, yet illegal within the EU, *cough* kitkat chocolate bar flavor *cough*), as far as I know, they sell if it's legal
Cons
- as kellys requires a minimum order price, if for ordering a single piece of a single product, such as when wanting to know a product's taste, one can't order
There is definitely room for improvement. Firstly, I am sent an e-mail asking if I have received someone else’s parcel, but it contains the wrong order code. Secondly, when I phone about this, it takes ages before I am told that the codes have been swapped. Thirdly, the person on the phone was far from helpful. At long last the xmas puds arrived, no further complaints other than the amount of cardboard used.
Pros
- kellys ships an order the first moment they are active (during business hours at business days)
- parcel service delivers (within Netherlands) the day after shipping
- if the parcel service delivers drink cans damaged, kellys ships replacement cans the first moment they are active
- if asking kellys for a popular (U.S.) food product (such as those not available in major Dutch food stores), depending on legality of Dutch law (which can be illegal, such as products, sold spread over the globe, yet illegal within the EU, *cough* kitkat chocolate bar flavor *cough*), as far as I know, they sell if it's legal
Cons
- as kellys requires a minimum order price, if for ordering a single piece of a single product, such as when wanting to know a product's taste, one can't order
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Verified review
3 days ago
They packed my order really well. Also gave me a good track and trace code to follow. Nothing wrong with that. The only thing that didn't come home okay was a can of pringles crisps, which wasn't great, but didn't do too much harm. The thing i'd like to see changed is frozen/refrigerated food being allowed for shipping. In the past i've had frozen food being shipped without a problem. Current day i can't buy frozen food as it can't be shipped to my home. Living 200+ km away from the closest store makes it impossible to acquire the food items i'd love.
Ik woon meer dan vijftig jaar in Nederland en toch verlang je weleens naar dingen die je doorgaans moeilijk in Nederland kan vinden. Kelly's heeft een groot assortiment en een hele snelle levering. Ik ben er blij mee! Customer service kan ik niet beoordelen: nog niet nodig gehad.
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Verified review
2 days ago
Love the selection of American items, that I can not find here.
What you can do better, is to open a store here in Zoetermeer :)
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Verified review
May 10, 2023
Everything neatly packed and delivered in a few days.
A really good service.
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