Trustmark
Certified since: Jul 21, 2022Valid
Verified identity
Encrypted data transfer
Clear ordering process
Trusted Shops Buyer Protection
This company offers Trusted Shops’ buyer protection up to €2,500. Find out
Review summary
Customers consistently praise the secure and careful packaging, ensuring products arrive undamaged. The wide variety and range of British and American products is highly valued, and fast delivery is frequently celebrated. Customer service is often described as helpful, prompt, and supportive. The website is generally praised for its ease of ordering and product discovery. Prices are generally seen as reasonable or competitive. Some customers express concerns about shipping costs, which are seen as high by some. Occasional issues with couriers cause frustration despite the shop's quick dispatch. There are also isolated concerns about packing for perishables or breakables, and some customers mention issues with product availability, basket retention, or out-of-stock items, especially during peak periods. A few instances of lacking communication or follow-up from customer service were also noted.
This text was automatically created by an AI system from user reviews.
Was this information helpful to you?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsKellys-expat-shopping.nl/en
(16)
(9)
(25)
(158)
(1040)
Verified
Great range of food
I wanted to send a food package to my son for his birthday, who is currently in Amsterdam, and I know he is missing some of his favourite snacks. I found Kelly’s ex pat shop online & was able to send him an excellent range of food. He was delighted when he opened it, especially his favourite cereals in there!
It is on the pricey side, but the range of food available was great & delivery was quick & efficient too. All items were packed well & protected where necessary. Will definitely be topping him up regularly. So much easier than sending food from the UK.
Verified
All the products I order, I have done so for many years from Kelly’s. They pack everything very securely and also inform you immediately if an item is back stock. I just wish I could have frozen products delivered to my door too such as sausages, pies, scones etc. I am disabled and no longer drive. Maybe this will be possible in the future?
Anyway, a big thumbs up for Kelly’s👍
Verified
The food variety is great, the packaging is excellent, the communication is top - it's however slightly pricey for postage, but then there is a lot of weight in cardboard, so (we got 5 boxes for one order) - which shows it is well packaged, but a lot of extra weight and carboard waste. If there was a possibility to send via a relay or something that would make it cheaper, that would be better. But overall, I'd order again and my husband is very happy to have root beer again!
Verified
Thanks for still working hard, even while shipping around the world is insane! Thanks for a little piece of home.
The only thing frustrating is when the products you want aren't there... That's not actually your fault though. I know shipping is a pain all over... That being sad... Other then an issue that's out of your hands... There's nothing bad to say about Kelly's Expat. I appreciate a little bit of home, and even getting to try some British stuff while I'm at it. You always deliver pretty speedily too. Thank you!.... P.S. our cat Loves your boxes and packing material! LOL a bonus..!
Thanks for all your hard work!... God Bless!
Verified
Very happy with Kelly’s British products
I am so happy to have found a supplier of British products in The Netherlands! Especially Alpen muesli, quite my favourite breakfast, and of course Walker shortbread and Cadbury chocolate. And ordering and delivering are always going easy and smoothly. Only critical note is about products that aren’t always available. Although Kelly’s has an excellent mailservice that tells you as soon as the product can be ordered again. All in all highest marks for this lovely expat shop!!!
Verified
The only reason that it was not five star,, (as it usually is) is because, every piece of chocolate that I bought was so melted it was a bag of liquid. I know that it has been extremely hot, but I thought it might have been taken into consideration with perishable items, like being kept in a cool box until delivery. None of it is saveable I’m afraid and it has been thrown away. That said, with every other order, I have always been very happy with how it has been packed, there has never been an issue before
Verified
The only thing that anoyed us was that our deliverey went to a nieghbours house as we were out and didnot know it was coming .DHL did not leave a card or a number of the house so we eventually got it two days later and we had chilled .was not impressed .then we rang wete told you would chase up dhl and ring us bacj we randg YOU 3 times to no avail and no phone call from you to us . So very unimpressed
You are normally so good .sort Customer service out and DHL please.
Verified
Packed with precision! The cheese was delivered still being chilled, packed with ice and bubble wrap. Seperate boxes filled and packed together in one box. Very happy with Kelly 's delivery service. What possibly could be done better is the short expiring date of the food, also chocolate.
Verified
Excellent packaging! Everything was wrapped so carefully and thoroughly. Whomever is responsible for this and whomever does the actual packing, please thank them for me on an excellent job. Other than that no remarks, got exactly what I purchased. Thank you!
Verified
It was generally received well, except that the carton at the bottom containing the muffins was damp. I believe that had the crumpets, which were packed in the silver re-inforced plastic bag only, been also packed in a carton as was the case with the muffins, the end result would have been better.
Verified
Ordering is always easy and you send very quickly.
The only problem was B-post . Their communication was clear and frequent about delivery but I was at home the whole morning and they then sent a mail to say it was undeliverable! Very frustrating.
Verified
Easy ordering and almost everything was in-stock. Quick delivery and the packing of the order was excellent.
Tip for improvement would be to open a shop in the south. There are a lot of expats in the Maastricht area and it's close to Belgium and Germany.
Verified
CS over the top!
I placed an order but made a mistake regarding the delivery; I wrote to Customer Service, who replied very quickly and resolved the issue in no time.
The products arrived quickly and in excellent condition.
What can I say---Superb!!
Verified
Good selection of interesting items. The prices are good but the shipping is high.
After I received the email that you were waiting on confirmation on payment, I never heard another word until you asked "how did it go?", nothing about shipping although your email said I would get more correspondence.
Verified
Perfect
I ordered 5 Packs of Ranch Dressing. Everything was Packaged very Secure and its good Till next year April.
10/10 I recommed ordering from here if u Are looking for british or american stuff.
Verified
Good range of products. Nice that you can order as guest, and delivery options are good.
Product information could be made more expansive in some cases. It’s also rather annoying that you cannot keep items in the basket for longer but have to keep reselecting them.
Verified
Always a treat
Sent quickly, packed well with some of my favorite brands. Now that I have been forced to give up on any gluten, I wish there were more glute free prodicts available to me. Would love to be able to order gluten free mince pies or shortbread biscuits.
Verified
Careful and quick
This was my first order with Kelly's, and I was seriously impressed with both how quick it was shipped and how it was packed! Bottles I had ordered were had a protective mesh cozy and wrapped in thick cardboard. The cooled/frozen items were wrapped in a freezer bag, with ice inside as well! Literally the first time I've ever seen that done.
Honestly the way they shipped it was safer than if I went to one of their stores and got it myself.
Verified
Family favorites delivered to your doorstep
Love the variety of products they offer, and ordering online makes it very convenient, specially when ordering family favorites in bulk! Made nice & easy for our privilege :-)
Verified
From my experience I don't think you could do much better. Ordering was easy and was amazed how diligently and securely my order was packaged, and how quickly it was delivered.