Their products are good. Their customer service and returns process are not good. I had to write multiple emails to even understand a returns process. And once I did, I realized I had to pay return shipping - to Germany. I tried UPS and they wanted to charge over $250. So, then, a trip to the post office, where that charge was $60, but if there is a duty to pay to reenter Germany on the return, that could be another $110. Not very good for a pair of horse boots that cost just under $300. Like I said, good products, but I will not order from them again. Just WAY too much hassle.
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