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Review summary
Customers consistently praise the very fast delivery, even for international orders, as well as the fantastic, helpful, and responsive customer service. The quality of parts is generally very high, with most customers expressing satisfaction. Many also highlight the reasonable and competitive prices, the extensive selection and availability of unique or hard-to-find parts, and clear, proactive communication. Packaging is frequently described as excellent and protective, ensuring orders arrive undamaged. A few customers note occasional issues such as slow or insufficient replies from customer service, mismatches or imperfectly fitting parts, lapses in communication, and shipping costs being high for small parts.
This text was automatically created by an AI system from user reviews.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewspuchshop.de/en
(18)
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(562)
Verified
Completely amazing service and very good communication on Facebook messenger.
All products arrived at once and in such a short amount of time to wales (uk)
Highly recommend and will be buying in the near future.
Brilliant company and will recommend to everyone
Verified
I genuinely look forward to ordering and receiving my parts from Puchshop, they not only have almost everything that you could want, they communicate extremely well, deliver very fast and take the time to read the notes on the orders. If other companies were more like Puchshop, the world would be a happier place!
Verified
The service I received was fantastic, could not believe how quickly the tyres I ordered were delivered to the UK.
Excellent website and range of products, the number 1 for all Puch parts.
Verified
Fairly Quick delivery from Holland to Denmark, a bit slow to get the goods out of the shop though. One bad thing, if any. They have failed to answer my question (mail) regarding one of their items, in order to make me feel sure, that it was the right thing, I actually would like to order. For your own sake please do answer mails in future. Thanks in advance for doing so, another time 🙏
Verified
I made two orders....the second one was…
I made two orders....the second one was not long after the first. Puchshop contacted me saying they would combine the two orders and same me a shipping charge. This money was applied to my Puchshop account as a credit. This is fantastic service and I will always come to Puchshop for my future needs.
Thank you Puchshop!
Verified
Brilliant service thank you so much, I am after the the two gear cables for the mv50 pics attached but can't seem to find them can you help, ty
Verified
The jet storage box rugged case universal is well thought...sturdy enough to survive a round trip or five in the backpack while searching for the perfect setup, and big enough to allow some tools inside as well to have all in one place.
Verified
Motoesa Mini puch
I can’t say enough good things about Puchshop and especially Elias and Jan.
From the first message, they took the time to actually understand what I was working on and what I needed — not just selling parts, but helping me get the right parts. Their knowledge, patience, and attention to detail made all the difference, particularly when sourcing components for an older setup where “close enough” simply doesn’t cut it.
Elias and Jan were responsive, knowledgeable, and genuinely helpful throughout the whole process, true rockstars!!
Verified
Jeg har købt dele til min Puch Maxi en del gange
Jeg har hvergang modtaget de bestilte dele i Puch,, i Danmark inden for 3 dage.
Det er flot og der har aldrig manglet noget af de dele jeg har bestili
Verified
Speedy delivery to UK was great.
Refunded VAT added complication, maybe I should have not been charged VAT initially
Verified
Excellent customer service, awesome company.
Needed some Polini parts sourcing & sending over to the UK. Good prices, communication was excellent, parts arrived quickly fully tracked.
Doesn’t get much better than that!
Verified
Fantastic customer service and support from a great team of people. Fast international delivery. Many thanks
Verified
Everything was perfect.
It was my first buy, and I can't be happier. I've been able to bring back my grandfather's Puch to life after 40 years.
I appreciate the details of the products, the quick sending, and also your videos.
I will buy more parts for sure in order to keep my Puch alive.
Verified
Only 4 Stars, 5 if you had taken the time to send me the parts I did ordrer not the cheap one that I dont like to use, and then when I sendt you a mail you just Said I Can use Them, not the point.
When I ordrer 40017 I dont like to get the crappy
G-Clips.
But other that this one time I love the store all the parts 💪
Verified
Absolutely incredible inventory of products, gave me free items and postage. Postage was only 4 days for international delivery. Super helpful support from staff with my VAT refund. Will use again
Verified
Artikel sind super
Extrem schneller Versand
Super Leistung und Support
Macht weiter so 👍👍👍👍
Verified
Here in the uk our Puch VZ50 has a few different parts to the euro bikes, particularly engine covers and exhaust so a few parts you have listed for VZ50 will not fit
Verified
Vse odlično, pošiljka prišla v treh in pol dneh. Spakirano super, vse naročeno prišlo. Hvala, ste odlični. Pošljite mi kakšen kupon za popust, ker bom spet naročal
L.p. Brane Likozar
Verified
Good product and priced well with fast delivery to uk
Verified
Great customer service and fast response 👍
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puchshop.de/en
- www.puchshop.de/en
- info@puchshop.de
- Wageningen, NLD
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puchshop.de/en
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