Review summary
Customers consistently praise the fast and prompt delivery of orders, with many highlighting quick international shipping. The support staff are frequently described as helpful, responsive, and professional, and proactive communication from the company is appreciated. Customers highly value the wide and unique selection of parts, especially the availability of hard-to-find items for specific models. The ordering process and website navigation are often commended for their intuitiveness and ease, contributing to a smooth shopping experience. Most customers express satisfaction with the quality and accuracy of the products received, and secure packaging is regularly mentioned, with rare complaints about damage during transit. Good communication and regular updates are also frequently highlighted by satisfied customers. A few customers note occasional mismatches or minor issues with the products received. There are also some reports of delays or lack of responses to specific inquiries.
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How Trusted Shops prevents fake reviewsReviewspuchshop.de/en
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Verified
I genuinely look forward to ordering and receiving my parts from Puchshop, they not only have almost everything that you could want, they communicate extremely well, deliver very fast and take the time to read the notes on the orders. If other companies were more like Puchshop, the world would be a happier place!
Verified
Fairly Quick delivery from Holland to Denmark, a bit slow to get the goods out of the shop though. One bad thing, if any. They have failed to answer my question (mail) regarding one of their items, in order to make me feel sure, that it was the right thing, I actually would like to order. For your own sake please do answer mails in future. Thanks in advance for doing so, another time 🙏
Verified
I made two orders....the second one was…
I made two orders....the second one was not long after the first. Puchshop contacted me saying they would combine the two orders and same me a shipping charge. This money was applied to my Puchshop account as a credit. This is fantastic service and I will always come to Puchshop for my future needs.
Thank you Puchshop!
Verified
Motoesa Mini puch
I can’t say enough good things about Puchshop and especially Elias and Jan.
From the first message, they took the time to actually understand what I was working on and what I needed — not just selling parts, but helping me get the right parts. Their knowledge, patience, and attention to detail made all the difference, particularly when sourcing components for an older setup where “close enough” simply doesn’t cut it.
Elias and Jan were responsive, knowledgeable, and genuinely helpful throughout the whole process, true rockstars!!
Verified
Everything was perfect.
It was my first buy, and I can't be happier. I've been able to bring back my grandfather's Puch to life after 40 years.
I appreciate the details of the products, the quick sending, and also your videos.
I will buy more parts for sure in order to keep my Puch alive.
Verified
Only 4 Stars, 5 if you had taken the time to send me the parts I did ordrer not the cheap one that I dont like to use, and then when I sendt you a mail you just Said I Can use Them, not the point.
When I ordrer 40017 I dont like to get the crappy
G-Clips.
But other that this one time I love the store all the parts 💪
Verified
Absolutely incredible inventory of products, gave me free items and postage. Postage was only 4 days for international delivery. Super helpful support from staff with my VAT refund. Will use again
Verified
Vse odlično, pošiljka prišla v treh in pol dneh. Spakirano super, vse naročeno prišlo. Hvala, ste odlični. Pošljite mi kakšen kupon za popust, ker bom spet naročal
L.p. Brane Likozar
Verified
Nothing could have been better!
They had a part that I particularly wanted and was not easy to get elsewhere. Ordering was easy, communications post-order were excellent and delivery (with tracking) was done by my favourite dependable courier company. Nothing could have been better!
Verified
just good service and nice products. First time I had direct contact to the guys at Puchshop.de. and they are very helpfull and fast response. I have absolutely nothing to complain about. Thanks a lot
Verified
As a company were great service and so fast delivery! Only on the products would be nice to be written the correct order of using them and few informations about how to use them exactly! But as a seller great service!
Verified
The guys at Puchshop are tremendously helpful!!! Just when I thought an order had been lost at sea, they diligently set out to find my package, and stayed on top of it. They never faulted, kept me updated daily, and are super professional. As soon as they found where my package was they promptly informed me. Hands down some of the best in the business. Their parts quality is also superior too. They also literally have Puch parts that noone else does. I'm grateful to have access to such an awesome company.
Reply from puchshop.de/en
Thank you for your new review! We always do our best.
Verified
They offer exceptional delivery services and competitive pricing. The only current limitation is the inability to process debit card payments directly on their website.
Verified
it's so easy to find the parts I want, and ordering is a doddle. All the parts I have orderedand recieved are ofa very good quality.
Verified
Excellent choice of products, Excellent service and quick delivery to the UK and kept up to date with my purchase. I will definitely be using Puchshop again they make buying the items I need for my Puch so easy. Highly recommend.
Verified
Perfect
Although the product does not fit perfectly, the quality is good compared to the description. The service and delivery are perfect.
Verified
I liked the really excellent packaging as nothing got damaged and the clarity of the instructions
Verified
Très facile de commander des pièces,prix correct et livraison rapide et conforme à mes attentes.
Verified
Super sklep, bardzo intuicyjny sklep internetowy, bardzo dobry kontakt, szybka wysyłka,
Polecam 👍👍👍
Verified
perfekt handel. dog skrev de indsats til udstødning var original. det var langt fra tilfældet.