Review summary
Customers consistently praise the very fast delivery times, often noting that orders arrive sooner than expected. The service quality and responsiveness of support staff are often described as excellent, helpful, and professional. Many customers appreciate the wide selection and availability of parts, including rare or hard-to-find items. High product quality, including durability and accuracy, is frequently highlighted. Secure and careful packaging is recognized for ensuring items arrive undamaged. The ease of ordering, website usability, and clear instructions contribute positively to the shopping experience. Fair and competitive pricing is also a positive point for many buyers. Some customers mention concerns about high shipping costs. Additionally, a few reviewers report frustration with delayed or incorrect orders and occasional difficulty obtaining responses from customer support, despite most issues being resolved promptly and professionally.
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How Trusted Shops prevents fake reviewsReviewspuchshop.de/en
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Verified
I genuinely look forward to ordering and receiving my parts from Puchshop, they not only have almost everything that you could want, they communicate extremely well, deliver very fast and take the time to read the notes on the orders. If other companies were more like Puchshop, the world would be a happier place!
Verified
Fairly Quick delivery from Holland to Denmark, a bit slow to get the goods out of the shop though. One bad thing, if any. They have failed to answer my question (mail) regarding one of their items, in order to make me feel sure, that it was the right thing, I actually would like to order. For your own sake please do answer mails in future. Thanks in advance for doing so, another time 🙏
Verified
I made two orders....the second one was…
I made two orders....the second one was not long after the first. Puchshop contacted me saying they would combine the two orders and same me a shipping charge. This money was applied to my Puchshop account as a credit. This is fantastic service and I will always come to Puchshop for my future needs.
Thank you Puchshop!
Verified
The jet storage box rugged case universal is well thought...sturdy enough to survive a round trip or five in the backpack while searching for the perfect setup, and big enough to allow some tools inside as well to have all in one place.
Verified
Motoesa Mini puch
I can’t say enough good things about Puchshop and especially Elias and Jan.
From the first message, they took the time to actually understand what I was working on and what I needed — not just selling parts, but helping me get the right parts. Their knowledge, patience, and attention to detail made all the difference, particularly when sourcing components for an older setup where “close enough” simply doesn’t cut it.
Elias and Jan were responsive, knowledgeable, and genuinely helpful throughout the whole process, true rockstars!!
Verified
Jeg har købt dele til min Puch Maxi en del gange
Jeg har hvergang modtaget de bestilte dele i Puch,, i Danmark inden for 3 dage.
Det er flot og der har aldrig manglet noget af de dele jeg har bestili
Verified
Excellent customer service, awesome company.
Needed some Polini parts sourcing & sending over to the UK. Good prices, communication was excellent, parts arrived quickly fully tracked.
Doesn’t get much better than that!
Verified
Everything was perfect.
It was my first buy, and I can't be happier. I've been able to bring back my grandfather's Puch to life after 40 years.
I appreciate the details of the products, the quick sending, and also your videos.
I will buy more parts for sure in order to keep my Puch alive.
Verified
Only 4 Stars, 5 if you had taken the time to send me the parts I did ordrer not the cheap one that I dont like to use, and then when I sendt you a mail you just Said I Can use Them, not the point.
When I ordrer 40017 I dont like to get the crappy
G-Clips.
But other that this one time I love the store all the parts 💪
Verified
Absolutely incredible inventory of products, gave me free items and postage. Postage was only 4 days for international delivery. Super helpful support from staff with my VAT refund. Will use again
Verified
Here in the uk our Puch VZ50 has a few different parts to the euro bikes, particularly engine covers and exhaust so a few parts you have listed for VZ50 will not fit
Verified
Vse odlično, pošiljka prišla v treh in pol dneh. Spakirano super, vse naročeno prišlo. Hvala, ste odlični. Pošljite mi kakšen kupon za popust, ker bom spet naročal
L.p. Brane Likozar
Verified
Nothing could have been better!
They had a part that I particularly wanted and was not easy to get elsewhere. Ordering was easy, communications post-order were excellent and delivery (with tracking) was done by my favourite dependable courier company. Nothing could have been better!
Verified
Went as planned. We were notified of delays so able to adjust to reception.Have not viewed the articles since away at present.
Verified
just good service and nice products. First time I had direct contact to the guys at Puchshop.de. and they are very helpfull and fast response. I have absolutely nothing to complain about. Thanks a lot
Verified
As a company were great service and so fast delivery! Only on the products would be nice to be written the correct order of using them and few informations about how to use them exactly! But as a seller great service!
Verified
Best parts/support/info
Best parts, customer service, and info for everything for my Puch! Love yall!
Verified
The guys at Puchshop are tremendously helpful!!! Just when I thought an order had been lost at sea, they diligently set out to find my package, and stayed on top of it. They never faulted, kept me updated daily, and are super professional. As soon as they found where my package was they promptly informed me. Hands down some of the best in the business. Their parts quality is also superior too. They also literally have Puch parts that noone else does. I'm grateful to have access to such an awesome company.
Reply from puchshop.de/en
Thank you for your new review! We always do our best.
Verified
They offer exceptional delivery services and competitive pricing. The only current limitation is the inability to process debit card payments directly on their website.
Verified
it's so easy to find the parts I want, and ordering is a doddle. All the parts I have orderedand recieved are ofa very good quality.