Review summary
Many customers appreciate the reliability and speed of delivery, as well as the excellent support provided by customer service in some cases. However, there are also reports of delivery delays, unclear or unresponsive communication, and a lack of human touch in interactions. Some customers feel ignored or unsatisfied with the level of customer service.
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How Trusted Shops prevents fake reviewsReviewsmillesima.com.hk
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working with Millesima is easy. Order are sent within the deliverytimes andsupplied to my door steps. The quality of the wines I chose is exellent
Reply from millesima.com.hk
Dear Customer,
Thank you for your kind words. We’re delighted that you find ordering with Millésima easy and that our delivery met your expectations. It’s wonderful to hear you’re pleased with the quality of your wines. We look forward to delighting you with future discoveries.
Yours Sincerely,
Millesima Team
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It's been very smooth the whole process, especially good experience as I contacted you guys by phone and emails. Very prompt responses
Reply from millesima.com.hk
Dear Customer,
Thank you for sharing your experience. We’re delighted to hear the process was smooth and that our team responded promptly both by phone and email. Your satisfaction motivates us to keep delivering an attentive and personalised service. We look forward to assisting you with your next order.
Yours Sincerely,
Millesima Team
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Deliver more
Reply from millesima.com.hk
Dear Customer,
Thank you for your feedback. We are always looking to expand our offer and delivery options to best meet your expectations. For faster delivery, you can also select the DHL option.
Yours Sincerely,
Millesima Team
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Satisfy Customer
The wine delivery was delayed compared to the original DHL estimated timeline. However, the wine arrived within one week and was delivered in good condition, with the bottles securely packed in boxes.
Reply from millesima.com.hk
Dear Customer,
Thank you very much for your positive feedback and for highlighting the care taken in packaging your wines. The timeline with DHL is estimated to 3 to 4 working days once dispatched, your order has been shipped out on the 12th of January for delivery on the 16th January which is the normal average delivery time. We appreciate your understanding and trust in Millesima.
Yours Sincerely,
Millesima Team
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it's well packaged. and also good to have nice selection of wine.
Reply from millesima.com.hk
Dear Customer,
Thank you for your kind feedback. We are delighted to hear that you appreciated both the packaging and the wine selection.
We hope you enjoy your tasting experience and look forward to serving you again soon.
Yours Sincerely,
Millesima Team
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Great
Reply from millesima.com.hk
Dear Customer,
Thank you very much for your positive feedback. We are delighted to know that you are satisfied with your experience at Millesima. Your satisfaction is our top priority and it is a pleasure to accompany you in your selection of fine wines. See you soon!
Yours Sincerely,
Millesima Team
Verified
我是比較喜歡白葡萄酒（Montrachet)中有butter的味道，但我所收到的Montrachet 白葡萄酒都沒有此味道，請告訴那一種Montrachet 有butter的味道。
Reply from millesima.com.hk
Dear Customer,
Thank you for your positive feedback and your appreciation for Montrachet. Your dedicated wine advisor will contact you directly for a personalised selection matching your taste. We are here to help you find your ideal Montrachet.
Yours Sincerely,
Millesima Team
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Product range
Reply from millesima.com.hk
Dear Customer,
Thank you for taking the time to share your feedback on our product range Your opinion is important to us and we are always working to expand our selection to better meet your expectations Please do not hesitate to contact our team for any specific request or personalised advice.
Yours Sincerely,
Millesima Team
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Your communication is really poor, I ordered for the first time directly with you and it took almost 3wks to arrive and a delivery that was cancelled last minute. What you fail to understand is that people make arrangements to be at home for deliveries and then to have it cancelled is extremely frustrating. I had several back and forwards with some people on email at customer service but honestly it feels like I'm talking to a robot which is probably the case. Based on this I wouldn't recommend nor will I order again. This is a shame as you have such amazing wines, ok pricing but just general poor communication and service
Reply from millesima.com.hk
Dear Customer,
Thank you for taking the time to share your experience. We sincerely apologize for the frustration caused by the delivery. However you have choosen standard delivery options which is 5-7 working days delivery time from dispatch and your order was delivered within this timeframe. Booking was agreed for 12 March but due to a delay, the carrier had to postpone the delivery to the day after 13 March however, they kept you informed via WhatsApp and you confirmed that this was not a problem.
Our team remains at your disposal for any further assistance.
Yours Sincerely,
Millesima Team
Verified
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- www.millesima.com.hk
- Bordeaux, FRA
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