livehelfi.com

Reviews:

I think there is a consistency in the choice of brands and products offered on this site, which indicates a motivation that goes beyond a mere commercial opportunity, but a willingness to provide what is seen as most profitable for the customer. Prices are not low, but they are fair. Delivery is extra-fast. Altogether, I am thus very positive about my experience with Livehelfi. This is an honest review, without any reward that may have biased it.

I placed an ordered of two items, both of which were in stock at the time of the order and it was supposed to be delivered within 2 business days. I waited 3 business days and reached out to the customer service to get information on the status of the order. Upon which I was informed that one of the items was not in stock and they didn't have any idea when it would be available. They also informed me that the website takes several days to update the inventory. They offered to give me a full refund for the item that was not in stock and ship the other. FYI, the shipping costs €6.99. I suggested that the least they can offer me for all this trouble is to refund me for the shipping as well. They didn't agree to that sighting that they do not have control over shipping costs. This is a terrible way to conduct a business. They preferred to lose a customer rather than take responsibility for their mistake.