light11.euReviews:
42 reviews in the last 12 months4,112 total reviews
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Top positive review
May 30, 2023
Verified review
Replacement part easy to find on website and easy to order. Delivery successful to our UK address and parcel safely received.
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Top negative review
Jun 5, 2023
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1. IBAN number provided in mail with order confirmation is incorrect. When I tried to pay (prepayment for order), my bank claimed that IBAN doesnt exist.
2. When I tried to cancel my order, it was not possible. Despite I cancelled it, it is still in the system. i tried to cancel items and order, but couldnt do it.
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Reviews for light11.eu
Apr 4, 2024
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Apr 17, 2024
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Feb 15, 2024
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I made very bad experience with light11.eu. They repeatedly send broken lampes, apparently not doing minimal quality assurance, such as: does the light goes on if I switch the on button. After sending the lamp back the replacement was not functionning again. And they were also affected by a data breach with credit card information stolen. A total NO-GO. Stay away!
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May 30, 2023
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Replacement part easy to find on website and easy to order. Delivery successful to our UK address and parcel safely received.
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Sep 9, 2023
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Professional Website with good prices
Very happy about my 1st order.
Nice website with good products
Tracking with UPS
Respect about time delivery
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Jun 27, 2023
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Fast and reliable!
The lights I ordered arrived quickly and were well packaged.
The order process itself went smoothly.
I can only commend you for your business correctness.
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Nov 23, 2023
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The best shopping experience! Good prices, large selection, easy and quick to find the desired products! Fast delivery!
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Nov 23, 2023
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The best shopping experience! Good prices, large selection, easy and quick to find the desired products! Fast delivery!
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Jun 6, 2023
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Jun 2, 2023
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Friendly, helpful and efficient. Great service.
Friendly, helpful, efficient and customer focused with excellent response time. Thank you!
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May 30, 2023
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Perfect Service :-)
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May 29, 2023
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Apr 25, 2024
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May 29, 2023
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Jun 5, 2023
Verified review
1. IBAN number provided in mail with order confirmation is incorrect. When I tried to pay (prepayment for order), my bank claimed that IBAN doesnt exist.
2. When I tried to cancel my order, it was not possible. Despite I cancelled it, it is still in the system. i tried to cancel items and order, but couldnt do it.
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Answer by light11.eu
Jun 5, 2023
Oh. There seems to be a lot going on here.
It should go without saying that the IBAN you were given is correct. It is sent daily to all customers who have opted for the same payment method and is used for payment.
System requests for cancellations are handled manually by us. This ensures that, where necessary, we also refund the correct amount to the customer. Therefore, your cancellation request (which you sent six times) could not be processed until this morning.
Nov 27, 2023
Verified review
Damaged and used lights
The lights delivered were not new, one was faulty and the exterior part was damaged, and it was missing the screws
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