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Review summary
Customers are highly satisfied with the sandals' comfort, noting the soft leather and the ability to wear them all day without discomfort or blisters. The quality of materials and craftsmanship, particularly the leather, is frequently praised as excellent. Many appreciate the attractive and unique artisanal design, as well as the variety of beautiful colors. Customer service is recognized for its responsiveness and helpfulness, especially regarding exchanges, repairs, and delivery issues. Fast and reliable delivery is commonly mentioned, and the availability of different width options is valued by many reviewers. Tools and guidance for finding the right fit are also appreciated. Some customers experience challenges when trying to find the perfect size or width, particularly those with very wide or narrow feet, despite the available options and fitting tools. A few reviewers report delivery delays or minor issues with tracking and package condition. Additionally, while exchanges and returns are generally efficient, some customers are frustrated by the costs or lack of clarity in the process.
This text was automatically created by an AI system from user reviews.
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How Trusted Shops prevents fake reviewsReviewsMEXAS® EN
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Highly recommended brown Taco
I saw the brown Taco on sale at 40% off and took the opportunity. Size 38 was too big for me, but size 37 was out of stock. I contacted customer service and they explained that I should set an alert to request a free size exchange as soon as it became available. And so I did (although they are also a bit big for me, I recommend ordering a size smaller than usual, size 36 would be perfect for me). I am delighted with the quality of the product and the service :)
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Reply from MEXAS®
Hello Sandra, what a joy to read you! 🧡 It was a pleasure to help you. Thank you very much for appreciating both the quality of our shoes and the service received. We hope you enjoy them a lot!
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I'm on my second pair of Mexas + impeccable customer service
I'm on my second pair of Mexas.
I bought the Sahuayo several years ago and I have to say they are of excellent quality. The leather is almost like the first day, even though I used them a lot in summer. In the end, due to my way of walking, I wore down the sole, but after many years.
A year ago, I switched to barefoot and this year I bought my first pair of barefoot sandals at Mexas, of course. I first bought the Azteca Camel in medium fit, but it really didn't have the toe width I'm used to with barefoot footwear. So I exchanged them for the Azteca Camel Wide and... great. The Azteca Camel may be more chic, but the ones that respect my feet the most are the Azteca Camel Wide (I think these are the right ones for those who use barefoot). In fact, the day after I bought them, I walked more than 17,000 steps around the city in them and great. I can say that about few shoes.
The customer service, moreover, is impeccable. Bea really engages with this service. Thank you!
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I needed to communicate with the servic…
I needed to communicate with customer service regarding a missing package. The responsibility was that of the delivery service and not Mexas. Customer service was very courteous, but one thing could be improved: several people handled my case, so the same solutions were indicated to me several times (in particular, to go several times to the indicated delivery point, where the package was not present). If the case had been followed by the same person, or if the emails had been read in full, I wouldn't have had to travel so many times to the location in question (I went there 4 times to make sure my package wasn't there, even though I had already attached a non-receipt document beforehand). I advise you to take non-receipt documents more seriously, they are made for that. Sincerely, Luca
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I think it's a very beautiful project. The sandals are lovely. I particularly liked two things. One is that I found sandals I could wear for a slightly more dressed-up occasion, even for a wedding. The golden Buen Camino ones. This is something I couldn't find in wide toe footwear. On the other hand, I like that they are a bit small at first because the leather stretches, and then they fit larger as often happened to me with leather sandals.
Regarding the exchange for another size, it might be explained better. I bought two sizes thinking I could return one for free, but it turns out you can return it in exchange for another, and at least for me, I didn't understand until I went to return the one I had extra.
Thank you very much.
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Chilaquiles and Pachuca transition
I ordered the Chilaquiles and the Pachuca transition and they are wonderful; extremely comfortable, both the upper straps and the sole, soft and cushioned. As for the width, the Pachuca fit perfectly on both feet, even though I have a twisted phalanx on one of them. And they are beautiful. The Chilaquiles are also comfortable, although the sole is not barefoot. Too bad I couldn't get to the Papalote in my size.
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I love them, the most comfortable leather
I love them. The first day I wore them for several hours with some light walking included, and thet were absolutely comfortable. No blisters, nothing hurt, just soft and comfortable leather. I also love the colour for summer when I'm a little more tan. I would recommend you to double check the size because I think they are a bit bigger than disclosed (I bought a size 40 and a 39 would probably fit better, but I decided to keep them anyway. Bottom line, if in doubt check the size)
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Back to natural walking and still looking good
Very good description of the sandals to make the right choice and they are true to size. Very well made and soft, gentle to my feet, no blisters. I got a wide shoe this time and my feet can really spread out and assume their natural shape. It takes a bit to get used to the barefoot soles, but now I don’t want to go back to restrictive shoes.
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Quality, comfort, and beautiful!!
This year I bought another pair, it's the third but it could be 20 because I love them all!!! My El Camino sandals are beautiful and super comfortable!! I usually choose wide models, so I pick the exact size (I always use size 37 or 38 depending on the type of shoe, and in Mexas I take the 37). I am delighted, these won't be the last.
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Sandals with Soul
When I discovered Mexas, I was very interested in the fact that their sandals were handmade in Mexico.
It's true that the color is a bit more orange than in the web photos. At first, I was surprised, but I think it's a question of getting used to it.
Besides being very beautiful, they are very comfortable. I lived in Mexico for seven years, and it is a country that holds a very special place in my heart. For me, these sandals mean much more than footwear: it's a way to carry a little piece of Mexico with me.
I love that Mexas supports craftsmanship and celebrates Mexican culture. I liked them so much that I already ordered another pair today: the Taco al Pastor. Can't wait to receive them!
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I loved the texture of the leather and the smoothness of the sole.
I would encourage the brand to make size 34 because I have a sister who would need it (and I think it would be a size that would sell quite well too)
At the moment, this is my first purchase, but I am happy.
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I got the AZTECA 2025 shoes, they are truly perfect, ultra comfortable, it's like walking barefoot, a real treat. However, I hesitated for a long time because size and model exchanges are paid, and it's not easy by mail without being able to try them on. It's true that I would have tried more models, and maybe bought a second one, if the return fees hadn't been paid and so high.
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I discovered them by chance and they are my favorites
I discovered them purely by chance, I decided to order them because I have very wide feet (and with bunions!) and there's no way to find suitable footwear. Thanks to the AI they have, I found the perfect size, they arrived on Friday and I am happy with them. They smell of real leather, I'm sure I've made a great purchase. Plus, they are beautiful, combining natural beige with colors, the foot is supported and they don't look like duck feet as other barefoot shoes do.
The sole is thin but pleasant to walk on, for my taste I would have preferred a higher sole but they seem comfortable, I still have to use them outside.
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The shoes are very comfortable and beautiful, the work is very meticulous
The shoes were very flexible and really very comfortable, the work is very beautiful and meticulous, the leather very flexible and comfortable and the red color was magnificent.
I have a normal foot, but the medium model was too wide for my foot, and the narrow foot model is very pointed, there should be something in between --> that the medium model is a little less wide. In any case, congratulations on the care and finesse of your work 🌺✨
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I love the style of the pair of shoes...
I loved discovering the style of the pair of shoes.
The careful packaging with the small cards and the note explaining their manufacture. The portrait of the person who made my pair: moving and motivating at the same time to think that it is this person who worked, a bit like a meeting (want to send my portrait to Maria too ☺️).
Knowing that we can contribute on our scale to an ethical, responsible, and supportive purchase: I say YES without hesitation! Thank you so much for what you do through this company: KUDOS TO YOU and TO ALL THOSE HANDS FULL OF PROWESS AND UNIQUE KNOW-HOW.
Thanks particularly to Maria 😌
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Great Service
I usually don't buy online because I prefer shopping locally, but after checking many shoe stores and finding that they all had the same thing, I chose Mexas.
It was wonderful, I received a pair that I couldn't use due to a small defect. I reported it and they immediately sent me a new pair and the label for the return.
The new pair is perfect, just like the way they handled this minor issue. Bea's customer service was excellent.
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Shoes are very nice, return is very expensive.
I like the shoes very much. Something nice and authentic. But there is a minus as well: cost of return shipment. As far as it is not possible to go to the shop and try on models to know which size and how broad you like them, one has to order more pairs. And then, even though the shoes are not cheap, pay 10€ on top to send back what you don’t need.
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Two Pleasant Surprises
They arrived on time despite being pre-ordered, but the best part is they came with a small assembly issue on a buckle, which was upside down. My wife contacted them; first surprise, they are people, not bots, and they suggested she go to a cobbler (we have one below our house) and that they would cover the repair costs (second surprise). This is something you don't see often, and it's greatly appreciated. Thank you very much.
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Mexas fine feet not wide
Thanks to the customer service accessible by email. A bit disappointed because it's a brand of barefoot shoes almost exclusively dedicated to very fine feet. Only one model is offered for wide feet and it turns out to be quite tight... The box arrived very damaged. The width measurement of the shoes is not indicated in the shoe description, which makes selection risky and imposes an exchange charge of 10 euros. Very good quality comfortable shoes. I received a small keychain. A little nod hoping for a true barefoot line for wide feet.
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The web page from the start is a marvel, it helps you choose the perfect size and in my case it got it right. Even so, I was worried about returning them if it didn't fit, and they explained step by step how to do it in any case, whether to exchange them for another size or make a full return. That gave me a lot of peace, as I bought blindly because there is no physical store in Madrid. They met all my expectations, they are super comfortable, and the quality is spectacular. I have quite a complicated flat foot, with problems in the stride and more difficulties, and I always find it hard to find comfortable shoes. Without a doubt, I will return to buy more styles of sandals. I recommend them to everyone.
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Wonderful
The sandals are super comfortable and very pretty. They are the first sandals I have that don't cause blisters. Since I bought them, I've worn them every day, which is why I've purchased another pair in a different style. I'm eager for the alebrije model to be back in stock to get a pair. On the other hand, the staff at Mexas is super attentive and very friendly. The little detail of the keychain in the shape of a huarache is amazing! Thank you very much 😊
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Verified Reviews
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4.68
Excellent788 reviews
since Feb 29, 2024
Contact
- mexas.co/en
- queonda@mexas.co
- Coruña, ESP
About
MEXAS is a Spanish firm of women's leather shoes 100% handmade in Mexico, designed for every day for their comfort and originality. Everything we do is made with the utmost respect and admiration fo...
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