EXIT Toys - exittoys.ie- Logo - reviews

EXIT Toys - exittoys.ie
Reviews:

34 reviews in the last 12 months325 total reviews  

4.71
Excellent

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Top positive review

Sep 4, 2023
 Verified review
Bought the Getset Monkey bar. It was delivered to Ireland within a week, clear and easy to follow instructions, and is sturdy and looks designed to last. Had a query before purchasing & customer service was great. Very happy all round.

Top negative review

Jun 21, 2023
 Verified review
The final product is good, but it could be better. A few poorly placed screw holes or perhaps they were correct before the wood shrank. No problem if you have a drill for some DIY. Unfortunately some of the parts are warped/ twisted which made assembly difficult and makes the final product look a bit less than perfect but it will still do the job, but might not last as long as advertised. I would recommend having some longer screws or a countersink drill bit handy or a clamp to pull the warped wood flat as the screws provided weren't long enough to do the job on the twisted parts. The packaging was falling apart when we received our delivery, parts were jumbled up inside the box so maybe it wasn't stored correctly in the warehouse or during transit and this led to the problems with warped timber or maybe this just happened during delivery, either way I expected better for the price we paid but all in all we ended up with a decent sandpit after the addition or some extra screws and a bit of diy.
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Reviews for EXIT Toys - exittoys.ie

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May 31, 2024
 Verified review
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Answer by EXIT Toys - exittoys.ie
10 days ago
Thank you for taking the time to leave a review. We are sorry that you are not satisfied with your EXIT experience. Could you please contact us so that we can provide you with the appropriate service. Kind regards, Team EXIT Toys
Jun 21, 2023
 Verified review

Great Sandpit but be prepared for some DIY

The final product is good, but it could be better. A few poorly placed screw holes or perhaps they were correct before the wood shrank. No problem if you have a drill for some DIY. Unfortunately some of the parts are warped/ twisted which made assembly difficult and makes the final product look a bit less than perfect but it will still do the job, but might not last as long as advertised. I would recommend having some longer screws or a countersink drill bit handy or a clamp to pull the warped wood flat as the screws provided weren't long enough to do the job on the twisted parts. The packaging was falling apart when we received our delivery, parts were jumbled up inside the box so maybe it wasn't stored correctly in the warehouse or during transit and this led to the problems with warped timber or maybe this just happened during delivery, either way I expected better for the price we paid but all in all we ended up with a decent sandpit after the addition or some extra screws and a bit of diy.
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Answer by EXIT Toys - exittoys.ie
Aug 18, 2023
Hi John, thanks for your comprehensive feedback. I'm sorry to hear that you had to do a lot yourself when setting up the sandbox. That is certainly not the approach. We'll take your feedback on board. Thank you that everything turned out all right and we wish you lots of fun with the EXIT sandbox!