EXIT Toys - exittoys.ie

Reviews:

This is good trampoline, kids really enjoying it so far. The assembly is mostly straight forward, except for attaching the round padded rim of the trampoline. You have to sew it on! It comes with a large plastic sewing needle and a very long shoelace type material to sew. This took a while and your bent over. I'm not a fan of the ladder, it has round bars as the steps which the kids dislike. But overall, I'm happy with the purchase.

This is the 3rd 12 foot pool we have had in the last 6 or seven years, but our first one from Exit. Th pool is of good quality, and relatively easy to assemble, however we were disappointed with the size. The other 12 foot pools we have used were actually 12 foot pools, this one however, might have a 12 foot frame when measured corner to corner, but because of the way the pool hangs from the frame the actually swimming area is only 11 foot. We noticed how much smaller it seemed immedialty upon putting it together, as i built a dedicated base for our pool a couple of years ago. While I am happy with the quality, we are all disappointed with the size of the swimming area

I had ordered a 4.5m round swimming pool and it was ripped at the seem, reported it to them and got new one posted immediately and that replacement was also damaged and without any hasle got a new one sent to me again and i have this setup and filled up now and so far no issues yet. 5 star rating all the way.

Excellent customer service. Our trampoline arrived without the springs. A bit disappointing but I messaged customer support and they responded via WhatsApp IMMEDIATELY with a quick and no fuss solution. Items were in the post and could not have arrived quicker. I was really impressed, so much that I wanted to write the review. The Trampoline itself is a great quality product and my daughter uses it all the time. Very happy customer. Ciara 🇮🇪

Disappointed with customer service. The trampoline is fine, although the manual was difficult to decipher. My order arrived in several different boxes over a few days and I contacted customer services for clarification around delivery as my tracking said delivered after the first package arrived. I don't get a response at all even though I tried their WhatsApp, email and customer service portal

Have to say they are a great company. I live in Ireland ordered a swimming pool a few weeks ago received it last Fri. Set it up and as we were filling it there was a pin hole. Send a message to them to tell them and today I received another pool. I don't even have to return the old one. Great service.

We bought a 10ft pool from exit Toys! A pool cover and ground sheet. It was fantastic value! And most needed with this heatwave in Ireland! 🇮🇪 It arrived very quickly , with everything we needed. I’ll be investing in the dome for it for next year!

Bought basketball hoop for my kids. I have Bought many over the years but none have impressed me like this purchase. Each part may be purchased separately in the event you may need to and you receive an email with each part itemised. It's incredibly easy to higher and lower as required and very sturdy. Fantastic purchase, would highly recommend the Galaxy basketball hoop.

Ordered the 10ft pool in error, once I realised I sent an email asking to change to the 12 ft. Absolutely no issue at all despite it being my own mistake. Pool arrived within a few days and is great quality. Great service.

Such an easy and hassle free experience with the app .. a fantastic product and very quick delivery time to Ireland ( under 5 days ) Will absolutely use exit toys again .. so happy I've actually recommended them to friends already 5star service ..

The Pool is great, the stock filter pump weak for the size of the pool (so I upgraded). Now connected to a 3596L/950gal Sand Filter pump using Glass Media filter and a Poolex Nano 3 Heather, it's great!

I am very disappointed with my experience. The website advertised a delivery time of 3 days, but almost a month later I am still waiting for my order. I understand that summer is a busy season and delays can happen. However, if longer delivery times are expected, customers should be given realistic estimates rather than overly optimistic ones. Communication has been particularly disappointing. After waiting for nearly three weeks, I received an email stating that my order had been cancelled. When I contacted customer service, I was told that the cancellation email had been sent by mistake. Unfortunately, this only added to the confusion and uncertainty. Throughout the process, updates have been minimal, and my emails have either gone unanswered or only partially addressed my questions. As a customer, I expected clearer communication, especially for such a significant delay. I also question whether a 3-day delivery estimate is realistic for a large 15 kg parcel being shipped from the Netherlands to Ireland, even outside the busiest season. Delays can happen, and I understand that. My disappointment is not because the delivery is late, but because of the unrealistic delivery promise and the lack of clear, proactive communication throughout the process. I hope the company improves both its delivery estimates and its customer service.

The order arrived on separate days but came as advised. I had an problem with the pool which they replaced immediately and got excellent communication through the service portal

I ordered a 12 foot pool to be delivered to Ireland on the 9 got it in a few days the pool is brilliant so strong will definitely order again if i need stuff and its a beautiful colour i got the stone one

We bought a pool there was a few leaks straight away, the company sent us a full replacement within a few days we were set up again , would buy again!

I received an email prompting me to leave feedback as I hadnt according to the automated email. This is ironic seeing that I contacted Exit toys about my order twice early this week via WhatsApp and the forn online and have heard nothing. I ordered the Hika Playhouse. The wood is poor quality, not treated and seems very cheap. One of the shelves was broken in half and another piece had to be cut with a saw as it didnt fit properly. I completed the form online and submitted photos for proof outlining how disappointed we are as a school who are too busy for all of this back and forth and chasing things when there is a problem with the order. Stay away. Don't purchase from this company. Their customer service is very poor

Needed a replacement part and exit were so quick to send one out . 10/10

Product was way it was described online and they are very helpful with any questions I had would definitely buy of them again

Fast and efficient service, quick delivery. This swimming pool is amazing value for money. Really happy with my experience.

I received a swimming pool which it turned out to be a very good quality very big love the how you set it up