Review summary
Many customers are satisfied with the quality of the products, often describing them as sturdy, professional, and offering great value for money. Good prices are frequently highlighted, and some customers also note prompt and helpful customer service. However, several customers report problems with missing, incomplete, or incorrect orders, which leads to frustration and inconvenience. Opinions on customer service are mixed, as some customers complain about slow or unsatisfactory support. There are also recurring concerns regarding the speed, reliability, and completeness of delivery.
This text was automatically created by an AI system from user reviews.
Was this information helpful to you?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsEXIT Toys - exittoys.ie
(10)
(0)
(3)
(2)
(25)
Verified
Excellent customer service. Our trampoline arrived without the springs. A bit disappointing but I messaged customer support and they responded via WhatsApp IMMEDIATELY with a quick and no fuss solution. Items were in the post and could not have arrived quicker. I was really impressed, so much that I wanted to write the review. The Trampoline itself is a great quality product and my daughter uses it all the time. Very happy customer. Ciara 🇮🇪
Verified
Smaller than expected
This is the 3rd 12 foot pool we have had in the last 6 or seven years, but our first one from Exit. Th pool is of good quality, and relatively easy to assemble, however we were disappointed with the size. The other 12 foot pools we have used were actually 12 foot pools, this one however, might have a 12 foot frame when measured corner to corner, but because of the way the pool hangs from the frame the actually swimming area is only 11 foot. We noticed how much smaller it seemed immedialty upon putting it together, as i built a dedicated base for our pool a couple of years ago.
While I am happy with the quality, we are all disappointed with the size of the swimming area
Verified
Bought basketball hoop for my kids. I have Bought many over the years but none have impressed me like this purchase. Each part may be purchased separately in the event you may need to and you receive an email with each part itemised. It's incredibly easy to higher and lower as required and very sturdy. Fantastic purchase, would highly recommend the Galaxy basketball hoop.
Reply from EXIT Toys - exittoys.ie
Thank you so much for your wonderful review! We’re delighted to hear that you’re so impressed with the basketball hoop and that the adjustability, sturdiness, and availability of spare parts meet your expectations. It’s great to know your kids are enjoying it too. We really appreciate your recommendation of the Galaxy basketball hoop!
Kind regards, team EXIT Toys
Verified
Bought a 2.5 kw pool heater, delivered quickly to Ireland, it does a good job, professional company and a pleasure to deal with
Verified
The goal posts are top quality and a great price. Love it.
Verified
Item not received
Website stated item was in stock and would be delivered within 3 days. Bought for a childs birthday as it should have been delivered one week before the birthday. Still not received 2 and a half weeks later. First reason: their internal systems were down. Second reason: my address was wrong (although the tracking link shows they are sending it to the "wrong" address.) Eventually sent me a tracking link for the courier but this link shows the item still hasn't been handed to the courier. Now asking for a review for an item I haven't even received.
Verified
Super
Verified
Incorrect dispatch
Ordered a trampoline for my child's birthday. Sent 2 identical boxes instead of box 1/2 and 2/2. Contacted support and they said they would send the correct box. I explained that it was for a birthday present and asked for it to be sent ASAP. Wasn't very pleased of response from support team. They said we'll send it and that's all we can do. Took 8 days from order until second box arrived. This could have been sent by a quicker delivery method especially given that it was exits fault that order was posted wrong in the first place. As a result of this the trampoline wasn't received complete in time for child birthday. Very unhappy with the service provided by exit and attitude to how the original error wads resolved
Reply from EXIT Toys - exittoys.ie
Thank you for taking the time to share your feedback. We are very sorry to hear about the mistake with your order and that the trampoline was not complete in time for your child’s birthday. We fully understand how disappointing and frustrating this must have been.
This is not the experience we aim to provide, especially when it comes to special occasions. We also understand your frustration regarding the handling and delivery speed of the missing box.
If there is anything we can still do for you, please don’t hesitate to contact our customer service team.
Kind regards, team EXIT Toys
Verified
Verified
Verified
Verified
Good service, good prices.
Verified
Highly recommend 5*****
Highly recommend, excellent quality, great customer service
Reply from EXIT Toys - exittoys.ie
Thank you for your great review! We’re happy to hear that you’re satisfied with the quality and our customer service. We really appreciate your recommendation!
Kind regards, team EXIT Toys
Verified
Great tramplines
Great range, great products. Excellent customer care & quick shipping. What more do you need!
Reply from EXIT Toys - exittoys.ie
Thank you so much for your fantastic feedback!
We’re thrilled to hear that you are happy with our product range, quality, customer care, and fast shipping.
We look forward to serving you again soon!
Team EXIT Toys
Verified
Verified
Very bad customer service.
One order in many small shipments over the course of several days.
During 2 weeks.
Finally,we got everything we order.....
Verified
Missing item
I ordered a pool and dome bundle but only received the pool! Still waiting to hear back from exit toys, customer service very slow answering.
Verified
Brilliant shop, great contact and fast delivery
Reply from EXIT Toys - exittoys.ie
Thank you very much for your kind words!
We’re delighted to hear that you’re happy with our service, communication, and fast delivery.
Enjoy your purchase, and we hope to welcome you back again!
Kinds regards, team EXIT Toys
Verified
Item did not arrive. No tracking available and no refund issued.
Verified
I never received my order yet