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TrustmarkValid
certified since: Mar 27, 2019
updated on: Apr 1, 2023
CLUSE.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
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Reviews for CLUSE.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Dec 17, 2022
The service was good but I needed extra links for my watch and I got that straight away but then I noticed that the battery was dead. This was very disappointing. I had to, again go the retailer to have the battery replaced when I hadn't even worn the watch, yet!. The retailer advice that it is better to buy from the retailer that the internet. In this case he may have been right :-(
Anyways the watch is working perfectly now.
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the most relevant critical review
Sep 28, 2022
J'ai commandé un bracelet de montre que je souhaite renvoyer j'ai voulu utiliser le portail mais ça me met que mon numéro de commande est introuvable.
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Reviews for CLUSE.com
Verified review
Feb 18, 2023
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Verified review
Feb 18, 2023
No me ha llegado el pedido después de 10 dias
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Answer by CLUSE.com
Feb 23, 2023
Dear customer,
How unfortunate. Please accept our apologies.
The carrier had some delays but i see that the parcel has been delivered by now.
KR,
Team CLUSE
Verified review
Feb 18, 2023
Really efficient company. Excellent website free shipping for a great product. The lovely watch strap has given my watch a new life.
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Verified review
Feb 17, 2023
My order never arrived... I had to mail to find out what the problem was... Your package wasn't delivered. Would you like us to send it again of do you want a refund?? I would like to receive what a ordered and paid for!!
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Answer by CLUSE.com
Feb 23, 2023
Dear customer,
I am really sorry to hear this.
I see that we have solved your case via mail already.
Please accept our apologies.
KR,
Team CLUSE
Verified review
Feb 17, 2023
So slow the delivery
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Answer by CLUSE.com
Feb 23, 2023
Dear customer,
How unfortunate. Please accept our apologies.
The carrier had some delays but i see that the parcel has been delivered by now.
KR,
Team CLUSE
Verified review
Feb 17, 2023
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Verified review
Feb 17, 2023
My order has not arrived yet, it was a present and it will be delivered late because of your poor service. Even you didn't tell me, I had to ask you in order to know what was happening. This is the first and the last time that I buy something on your site
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Answer by CLUSE.com
Feb 23, 2023
Dear customer,
How unfortunate. Please accept our apologies.
The carrier had some delays but i see that the parcel has been delivered by now.
KR,
Team CLUSE
Verified review
Feb 17, 2023
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Answer by CLUSE.com
Feb 23, 2023
Dear customer,
Thank you for your feedback.
Could you please email us and let us know what made you give us a 1 star review?
KR,
Team CLUSE
Verified review
Feb 17, 2023
Semplicemente perfetto
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Verified review
Feb 17, 2023
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Verified review
Feb 17, 2023
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Verified review
Feb 17, 2023
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Verified review
Feb 17, 2023
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Verified review
Feb 17, 2023
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Verified review
Feb 16, 2023
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Verified review
Feb 16, 2023
Tempestività nella sostituzione di un orologio diffettoso
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Verified review
Feb 16, 2023
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Verified review
Feb 16, 2023
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Answer by CLUSE.com
Feb 23, 2023
Dear customer,
Thank you for your feedback.
Could you please email us and let us know what made you give us a 1 star review?
KR,
Team CLUSE
Verified review
Feb 16, 2023
I still haven't received my watch since 7th february i placed to order
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Answer by CLUSE.com
Feb 23, 2023
Dear customer,
I am really sorry to hear this.
I see that your parcel has been delivered by now.
Please accept our sincerest apologies.
KR,
Team CLUSE
Verified review
Feb 16, 2023
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