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Review summary
Customers frequently highlight the high quality, elegance, and durability of the watches, bags, and jewelry, and consistently appreciate the beautiful, stylish, and unique designs. Delivery is often described as fast and reliable, often exceeding expectations. Many customers are satisfied with the price-to-quality ratio, especially during sales, and packaging is often praised for being beautiful, secure, and high-quality. The website and ordering process are generally found to be easy to use and intuitive, with clear communication and updates. Customer service is noted as helpful, responsive, professional, and efficient, especially when handling queries, returns, or issues. Some customers express disappointment with the perceived material quality or specific product features, and a few experienced delays or issues with shipping partners. There are also mentions of difficulty with strap adjustability, fit, and sizing, with some needing additional adjustments. While packaging is generally well-received, a few customers would prefer more premium or protective options for certain products.
This text was automatically created by an AI system from user reviews.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsCLUSE
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Cross-market review
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Impeccable
I am very satisfied with the purchase. The watch is even more beautiful in person, it feels of good quality and has an elegant and well-cared-for design. I was pleasantly surprised by the quality-price ratio. It looks great on the wrist and the finishes are very well done. Without a doubt, a purchase I would repeat and wholeheartedly recommend.
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Hello
I am very happy with the received model that matches my choice. Unfortunately, I have a problem with the bracelet closure and I have already almost lost my watch several times. Yesterday, I was driving my car and suddenly the clasp opened! I am used to the system and always pay attention to hear the closing sound. I have had a Cluse watch for 5 years and never encountered this problem. Thank you for finding me a solution. I do not want to lose my watch. Sincerely, Frédérique Coulon
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The watch is beautiful, seems to be of good quality and is all stainless steel. The downside of my model is that the strap cannot be changed as it is not standard and the links are very hard to remove. Additionally, it would be nice if men’s watches had micro-adjustments on the clasp. But honestly, the aesthetics make up for everything for me.
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Conforms to the description and visual. Very light, so it depends on the individual. For those who don't like to feel the product on their arm, it's perfect. Conversely, it doesn't weigh much, so it can quickly give a cheap feeling, but not at all!
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The bags are magnificent
Your bags are not much advertised, more the jewelry ads broadcast on our various networks, yet I am a fan of your bags. The jewelry is beautiful but the bags 😍 I already have two for myself and I have gifted one.
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Organization and process are right
In addition to the existing, proven collection, design another,
rare, extraordinary model in form and color.
Something special - not for the price - for the appearance, something daring, - Bracelet, dial.
Design - Create a piece of jewelry.
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Very good quality and beautiful design
I had the same watch once before and it lasted me many years without really sparing it. It was in use every day. I find the quality very good and the design beautiful, which is why I decided to choose the same watch again.
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A more practical system for measuring the bracelet on the wrist. I had trouble removing the paper carton, and it's not easy to find the right length for the bracelet on the wrist, it's either too long or too short.
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Very beautiful watch that I gave to my husband, he is satisfied with it. I have the same one for women for several years now.
The only downside is the delivery, I paid for express delivery to my home, the delivery person left it at a collection point that was closed in the afternoon, I did not appreciate it, but this is independent of Cluse.
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I am very satisfied both with the speed of the delivery and the packaging of the parcel. However, if I could make a small request, it would really be a plus to include the invoice inside, as it's impossible to find it on the site. Or it should be sent by email, otherwise everything was perfect. The watches are magnificent.
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I am very satisfied with my Cluse watch. It is stylish, elegant, and very light to wear, making it extremely comfortable. The quality is excellent, and it suits both casual and chic outfits. Adjusting the size is very easy, which is a big plus. I am very happy with my purchase and can definitely recommend this watch!
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Very good experience
I really liked the site, it is simple and clear. The watch model is really high-quality with a storage box. The package was sent very quickly and received 1 day earlier than expected. Knowing that the normal delivery is very fast (2 to 3 days)
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Horloge exact zoals online op de foto’s. In de zon en het licht mooie groene achterzijde. Wanneer wat donkerder een donkergroene achterzijde. Zeker voor deze prijs een mooie klok. Nu hopen dat deze op lange termijn ook goed meegaat!
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The purchase process was great but I missed receiving a case to store the watch, I would have paid a bit more but I think it's important that it's included
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Good looking watch at great (sale) price
I love the style of Cluse and I'm pleased, on the whole, with my black multifunctional women's watch.
However, I cannot get the date to reset. Cluse were very helpful with video and instructions but maybe it's me!
I don't really need or want the date bits - I just liked the watch and it was a very good price in the sale.
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Beautiful watch, timeless and classic. I have purchased CLUSE watches for some time now and I have never been disappointed. Have just ordered another watch style!
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We particularly appreciated your listening and understanding, not to mention your professionalism.\nFurthermore, you are very responsive.\nThank you again!!!
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Particularly birthday gift...
Particularly appreciated birthday gift. Very high quality and 5-star packaging 🌟. We say thank you to CLUSE. This is my second order. Still just as satisfied.
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Recommended!
Bravo, you continue to produce the older, more classic, simpler, and in my opinion, more elegant models, as well as the bracelets! Impeccable internal expedition service, excellent price and quality.
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Very beautiful products and perfect for gifting
Very beautiful products, they are great for gifting. Also, the support they provide is very good. I would buy again without any doubt.
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Verified Reviews
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Reviews that have been collected via merged profiles. These reviews are included in the global score and may be displayed in translated form.Rating for CLUSE
4.61
Excellent3,917 reviews
since Oct 10, 2017
Contact
- cluse.com
- service@cluse.com
- Amsterdam, NLD
About
Elegant & powerful watches and jewellery for women and men across the globe. CLUSE watches are inspiring you with contemporary minimal designs that are crafted with attention and care, and a strong fo...
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