CLUSE
Reviews:

3,696 total reviews   706 reviews in the last 12 months

Review summary

Customers consistently praise the exceptional quality, craftsmanship, and durability of the watches, bags, and jewelry, often stating that the products exceed their expectations. The elegant, minimalist, and versatile designs are frequently described as beautiful and stylish. Fast, efficient, and reliable delivery is commonly highlighted, and many appreciate the secure and attractive packaging. Customer service is noted for being responsive, helpful, and efficient, with smooth handling of queries and returns. Additionally, the user-friendly website and easy ordering process, as well as straightforward and prompt returns and exchanges, receive positive feedback. Some customers mention occasional delivery delays and suggest improvements to the packaging for a more premium experience. A few customers encounter challenges with strap sizing and adjustment, as well as inconvenience with sizing or international return costs.

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ReviewsCLUSE

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Community member 
1 Reviews
 Verified
It's easy to order on the site, however I was just ordering a strap, measured the watch face to the mm but still got it wrong, I am returning the strap and purchasing a new one and I hope this time it's correct. Delivery isn't the quickest but overall the communication and updates are very good.
Community member 
1 Reviews
 Verified

Elegant Design with Room for Improvement in Presentation and Accessories

Here’s a more detailed, polished review, while keeping the tone constructive and professional: ⸻ The watch has a clean and elegant design that makes it suitable for both everyday wear and more formal occasions. Its overall appearance reflects good craftsmanship and attention to detail. However, there are a couple of areas where the experience could be improved. Including small adjustment tools (such as a strap or bracelet resizing tool) would make it much easier for customers to adjust the watch to their wrist size without needing to visit a watchmaker. This small addition would significantly enhance usability and convenience. Additionally, the packaging could be improved to better reflect the value of the watch. A more refined presentation—such as higher-quality materials, better internal cushioning, or a more premium box design—would elevate the unboxing experience and create a stronger sense of quality and value from the first impression. Overall, the watch itself is well-designed, but enhancing the accessories and packaging would greatly improve the overall customer experience and better match the product’s potential.
Community member 
1 Reviews
 Verified
Really enjoy my new bag! It is very spacious and can fit a laptop, some documents, notebook, a bottle of water and other small things. Previously I had a smaller bag in dimensions (and I could feel it as I didn't have enough space), but they look as if they are the same in size just now I have actual space! So I'm very happy.
Community member 
1 Reviews
 Verified

Replacement strap

Had my Cluse watch some years needed to replace the strap as it was showing signs of wear. I found the exact replacement with you the whole process has been excellent.
Community member 
1 Reviews
 Verified

Envoie/Réception

L’envoie de mon colis s’est effectué très rapidement ce qui m’a permis de le recevoir très vite également. Mon produit était soigneusement emballé et de très bonne qualité. Malgré l’incompatibilité du bracelet avec ma montre ce qui m’a obligé à le retourner, je reste satisfaite de mon expérience shopping avec Cluse.
Community member 
1 Reviews
 Verified
Часы замечательные! Намного лучше чем на фотографии. Всю вашу продукцию, лучше снимать видео ролики, чтобы клиент мог лучше понимать вид товара.
Community member 
1 Reviews
 Verified
My cluse order was delivered very fast and efficient, unfortunately I ordered wrong watch strap size so have returned my order
Community member 
1 Reviews
 Verified
Très jolie montre, qui correspond tout-à-fait à ce que j'attendais. Elle est discrète, féminine et la couleur du cadran (bordeaux) est magnifique. Le double bracelet est aussi très original.
Community member 
1 Reviews
 Verified

Excellent produit

Le site est très bien fourni, il y a un grand choix pour tous les prix sont corrects. J’ai dû faire un retour car le produit ne convenait pas il m’a été remboursé rapidement et j’ai pu commander un autre modèle, je recommande.
Community member 
1 Reviews
 Verified
Very efficient very fast delivery and easy to access website. Very pleased with my purchase.p
Community member 
1 Reviews
 Verified
Liked the product- easy fit and the speed of delivery
Community member 
1 Reviews
 Verified
Excellent quality 👌 and wife delighted with the watch..great product 😀
Community member 
1 Reviews
 Verified
Love all of it! I love the watch and it looks and feels great on! The delivery was super easy and on time - will definitely be a return customer
Community member 
1 Reviews
 Verified
Great style and choice of products. Delivered in a timely fashion , fab packaging and secure . Great price too and a superb great value sale . Always happy with any Cluse product I have bought to date .
Community member 
1 Reviews
 Verified
Super nice bag, exactly what i was looking for!
Community member 
1 Reviews
 Verified
Very nice backpack, good quality and premium look. Customer service is really correct, responsive and very helpfull if you encounter a problem!
Community member 
1 Reviews
 Verified

Nice simple, flat design of the Cluse.

I like the minimalist design of the Cluse I ordered - it's the second I have now (black and dark grey). But the clip on the metal-mesh band that it comes with is not always reliable: numerous times now I found it undone on my wrist and there will be a day I lose the watch if I don't notice this in time. Living in Canada, I had to pay $39 in fees, tax and brokerage on the shipment, unfortunately. That un-did the discount you offered! Still, it's a nice watch.
Community member 
1 Reviews
 Verified
Absolutely love my watch, always getting compliments on it.
Community member 
1 Reviews
 Verified
Community member 
2 Reviews
 Verified
I absolutely love CLUSE Watches, I get them delivered to Ireland free of charge. They have some really nice jewellery too 👌❤️ Extra special when they email you about latest offers.

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