CLUSE
Reviews:

26,155 total reviews across 6 markets 3,431 reviews in the last 12 months

4.52

Excellent

26,155 total reviews across 6 markets3,431 reviews in the last 12 months
5
77 %
4
11 %
3
4 %
2
2 %
1
6 %

Certified since: Mar 27, 2019

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Review summary

Customers consistently praise the elegant, stylish, and versatile design of the products, as well as their high quality and durability, often noting they exceed expectations compared to other brands. Delivery speed is frequently highlighted, with most customers satisfied by fast shipping. The website is described as easy to use and intuitive, and the ordering and payment process is smooth. Attractive and protective packaging is also appreciated, and customer service is generally regarded as responsive and helpful, especially when resolving issues and providing support. Some customers report issues with strap fit, length, or clasp security, despite others finding adjustments easy. A few mention problems with couriers and delivery accuracy. Additionally, there are occasional suggestions to improve packaging for a more premium feel.

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ReviewsCLUSE

(204)
(67)
(130)
(387)
(2643)
Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review
Hello I am very happy with the received model that matches my choice. Unfortunately, I have a problem with the bracelet closure and I have already almost lost my watch several times. Yesterday, I was driving my car and suddenly the clasp opened! I am used to the system and always pay attention to hear the closing sound. I have had a Cluse watch for 5 years and never encountered this problem. Thank you for finding me a solution. I do not want to lose my watch. Sincerely, Frédérique Coulon
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review
The watch is beautiful, seems to be of good quality and is all stainless steel. The downside of my model is that the strap cannot be changed as it is not standard and the links are very hard to remove. Additionally, it would be nice if men’s watches had micro-adjustments on the clasp. But honestly, the aesthetics make up for everything for me.
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Community member 
2 Reviews
Cross-market review
 Verified
Cross-market review
Organization and process are right In addition to the existing, proven collection, design another, rare, extraordinary model in form and color. Something special - not for the price - for the appearance, something daring, - Bracelet, dial. Design - Create a piece of jewelry.
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review
Very beautiful watch that I gave to my husband, he is satisfied with it. I have the same one for women for several years now. The only downside is the delivery, I paid for express delivery to my home, the delivery person left it at a collection point that was closed in the afternoon, I did not appreciate it, but this is independent of Cluse.
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review
I am very satisfied both with the speed of the delivery and the packaging of the parcel. However, if I could make a small request, it would really be a plus to include the invoice inside, as it's impossible to find it on the site. Or it should be sent by email, otherwise everything was perfect. The watches are magnificent.
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review
I am very satisfied with my Cluse watch. It is stylish, elegant, and very light to wear, making it extremely comfortable. The quality is excellent, and it suits both casual and chic outfits. Adjusting the size is very easy, which is a big plus. I am very happy with my purchase and can definitely recommend this watch!
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review

Very good experience

I really liked the site, it is simple and clear. The watch model is really high-quality with a storage box. The package was sent very quickly and received 1 day earlier than expected. Knowing that the normal delivery is very fast (2 to 3 days)
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Community member 
2 Reviews
 Verified
Horloge exact zoals online op de foto’s. In de zon en het licht mooie groene achterzijde. Wanneer wat donkerder een donkergroene achterzijde. Zeker voor deze prijs een mooie klok. Nu hopen dat deze op lange termijn ook goed meegaat!
Community member 
1 Reviews
 Verified

Good looking watch at great (sale) price

I love the style of Cluse and I'm pleased, on the whole, with my black multifunctional women's watch. However, I cannot get the date to reset. Cluse were very helpful with video and instructions but maybe it's me! I don't really need or want the date bits - I just liked the watch and it was a very good price in the sale.
Community member 
2 Reviews
Cross-market review
 Verified
Cross-market review

Recommended!

Bravo, you continue to produce the older, more classic, simpler, and in my opinion, more elegant models, as well as the bracelets! Impeccable internal expedition service, excellent price and quality.
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review

Order MK2147918 not delivered - Request for immediate UPS intervention

Dear Sir/Madam,\n\nI am contacting you to report the non-delivery of my order placed with CLUSE.\n\nORDER DETAILS :\nOrder Number : MK2147918\nOrder Date: July 29, 2026 (confirmed)\nTotal Amount: €149.90 incl. VAT\nItems :\n • Élevé Zirconia Chain Bracelet, Kyanite Blue, Gold Color (€24.95)\n • Gracieuse Watch Steel, Kyanite Blue, Gold Color (€119.95)\n\nDELIVERY ADDRESS :\nFredy SIME\n3 rue Alexis Piecq\n78700 Conflans-Sainte-Honorine\n\n UPS TRACKING NUMBER :\n1Z8AA1780454107762\n\nDELIVERY STATUS :\nAlthough UPS claims the package was delivered on July 31, 2026, at 12:27, I discovered that:\n\n1. The delivery proof photo provided by UPS DOES NOT AT ALL match my home.\n It shows a storage/third-party area, completely different.\n\n2. I have never received this package at my address.\n\n3. No call or message from the courier before delivery was received, despite the paid 24-hour service.\n\nEVIDENCE ATTACHED :\n- UPS screenshot with incorrect delivery photo\n- Photo of my actual home (evidence of discrepancy)\n- Confirmation of your order\n\nREQUEST :\n\nI urgently ask you to intervene with UPS as the sender to :\n\n• Demand an immediate investigation into the actual location of the package\n• Request correct delivery to my address : 3 rue Alexis Piecq, 78700 Conflans-Sainte-Honorine\n• Obtain a refund of the 24-hour delivery charges and compensation\n\nI have formally put UPS on notice with a 48-hour deadline simultaneously. Your intervention as the sender will significantly strengthen my claim.\n\nPlease keep me informed of the actions taken. I am at your disposal for any additional information.\n\nSincerely,\nFredy SIME\n3 rue Alexis Piecq\n78700 Conflans-Sainte-Honorine\nPhone : 0758901844
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Reply from CLUSE

Hello,\n\nWe apologize for the inconvenience experienced during the delivery of your package.\n\nWe see that one of our agents has already been able to offer you a solution.\n\nPlease do not hesitate to contact us again if you have any other questions.\n\nHave a nice day,\n\nThe CLUSE team
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review
Very beautiful watch, green face which is my color, nicely presented in its case. Price much cheaper than at jewelers who do not have it. I am delighted. My only regret is that there is no silicone strap, gold buckle, adapted to the watch on the site.
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review
The watch is very beautiful, with the Milanese strap and the round dial, which makes it different from usual watches. It's a pity it wasn't available with an even larger dial, for example 42 mm, but it's still gorgeous.
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review

Beautiful

I usually don't find watches that fit me well because I have a very small wrist, and even if I adjust them, the links make it very loose... but this one is so fine and fits so well! I love it
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Community member 
6 Reviews
Cross-market review
 Verified
Cross-market review
Cluse accompanies me every day with the watches, which I can personalize to the fullest with the wide selection of straps at my disposal, depending on the moment, more or less formal, and the color of the outfit, as well as with the earrings, to complete the whole. I love the style of Cluse, which distinguishes me with refinement and elegance!!!!!!
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review

Cluse is a good brand

I find the products simple, beautiful, and quite qualitative. I have already ordered two watches on this site, the first having accompanied me for several years. In my opinion, the watch boxes/cases need improvement.
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Community member 
2 Reviews
Cross-market review
 Verified
Cross-market review

Cluse .... is super.

The very fast delivery of my watch and jewelry was spectacular. It went very quickly. Thank you for that. Very beautiful and very finely finished. What could you do better? I don't know if that's actually possible. I ordered a watch, also a necklace, bracelet, and earrings with pearls that match. I immediately searched your site for a ring with the same pearl ... and missed it. It would be nice if you also sold matching rings. But otherwise ... super. Thanks. I've added some beautiful jewelry.
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review
Very good impression of the site and responsiveness Dial background color error (I hadn't noticed), free return and very quick refund. Recommended the correct color, also received quickly Do not hesitate to order on this site
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review

Easy, fast, and hassle-free

Easy handling through the website and placing the order, quick and constant updates of the shipment, and the shipment arrived in perfect condition on the agreed date. The best part is having nothing to complain about.
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Community member 
2 Reviews
Cross-market review
 Verified
Cross-market review

I bought 2 watches

I have bought 2 watches so far, and they are absolutely beautiful. Very happy. The only thing is, if possible, to shorten the delivery time, but it's not a complaint. I am happy with the service. Thank you.
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Local score

4.61
Excellent
3,876 total reviews623 reviews in the last 12 months

Contact

CLUSE

  • cluse.com
  • service@cluse.com
  • Amsterdam, NLD
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About

CLUSE

Elegant & powerful watches and jewellery for women and men across the globe. CLUSE watches are inspiring you with contemporary minimal designs that are crafted with attention and care, and a strong fo...

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