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Reviews for CLUSE.com
Top positive review
CLUSE.com customer
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Dec 17, 2022
Verified review
The service was good but I needed extra links for my watch and I got that straight away but then I noticed that the battery was dead. This was very disappointing. I had to, again go the retailer to have the battery replaced when I hadn't even worn the watch, yet!. The retailer advice that it is better to buy from the retailer that the internet. In this case he may have been right :-(
Anyways the watch is working perfectly now.
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Top negative review
CLUSE.com customer
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Apr 23, 2023
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The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
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Reviews for CLUSE.com
CLUSE.com customer
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19 hours ago
Verified review
CLUSE.com customer
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Sep 21, 2023
Verified review
Really disappointed with my purchase this time. The watch feels flimsy and cheap. Nothing like the one I purchased 5 years ago which I wear every day because it’s sturdy and gas kept it’s condition
CLUSE.com customer
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Sep 15, 2023
Verified review
Pagué 5€ de gastos de envío express para que el pedido me llegara un miércoles como mucho, y no llegó hasta el lunes siguiente.
CLUSE.com customer
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Sep 13, 2023
Verified review
CLUSE.com customer
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Aug 29, 2023
Verified review
Won't order again
Please rethink your return policy or do not ship abroad if you cannot set up a simple process.
Answer by CLUSE.com
Sep 11, 2023
Dear customer,
As stated on our website we only have a free return service for selected countries.
Please accept our sincerest apologies.
KR,
Team CLUSE
CLUSE.com customer
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Aug 19, 2023
Verified review
Item never received
Item was returned by the courier because it was missing a shipping label. No one replies to messages, I've had one response to confirm my address but otherwise I've heard nothing in over a week. I've had to raise a claim with PayPal to get a refund
CLUSE.com customer
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Aug 17, 2023
Verified review
Bad quality and it was made in china.
Answer by CLUSE.com
Sep 11, 2023
Dear customer,
I am really sorry to hear this.
We always deliver high quality products
You can always send it back within 30 days if you are not happy with it.
KR,
Team CLUSE
CLUSE.com customer
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Aug 10, 2023
Verified review
Naručila sat promjera 31,5 mm,dobila sam sat promjera 25 mm.
Poslala reklamaciju,a odgovor je da sam dobila šta sam naručila???
Jako sam nezadovoljna.
CLUSE.com customer
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Aug 4, 2023
Verified review
Nog steeds niks ontvangen en geen reactie vanuit cluse
Ik heb deze bestelling nog steeds niet ontvangen en als ik in contact probeer te komen met cluse krijg ik steeds maar geen reactie! Erg frustrerend en erg klantonvriendelijkheid vind ik! Geen goede service vanuit Cluse!!
Answer by CLUSE.com
Sep 11, 2023
Beste klant,
Ik zie dat je klacht inmiddels al is opgelost.
Excuses voor het ongemak.
Met vriendelijke groet,
Team CLUSE
CLUSE.com customer
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Aug 1, 2023
Verified review
I order the watch more than 10 days again and it never got home, I do t know where is it
CLUSE.com customer
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Jul 27, 2023
Verified review
Return label paid eur 19 NOT Working at the DHL service point.
Raised a HDT 2 days ago and still no reply.
Bleah
CLUSE.com customer
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Jul 24, 2023
Verified review
My order is delayed for 10 days and still hasn't arrived. Also costumer care is not replying to my emails.
CLUSE.com customer
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Jul 19, 2023
Verified review
CLUSE.com customer
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Jul 16, 2023
Verified review
Gift wrapping provided seperately
Bought as a gift, however arrived with gift bag separate with the expectation that the birthday girl wrap it herself 😂
CLUSE.com customer
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Jul 16, 2023
Verified review
I’ve still not received it so I can’t rate the product. Delivery people can’t find my house I’ve asked them to take it the post office and they still have failed to do this so it’s damped the excitement of the product
CLUSE.com customer
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Jul 10, 2023
Verified review
CLUSE.com customer
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Jul 6, 2023
Verified review
I didnt received my package
CLUSE.com customer
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Jul 6, 2023
Verified review
There seems to be an issue with payment.
I tried numerous times to make a purchase, I tried numerous cards, both my own and my partners and also used Paypal, every single time there was an error message. I contacted someone and they said it was strange but no help.
Somehow my Revolut card worked and I got an order in.
I had a second occasion I tried to place an order for and this time absolutely no card or payment method would work so I could not make my purchase.
The entire process was extremely frustrating and unreliable and for a card to work it seemed to be completely random, out of about 10 attempts on 2 separate purchases only 1 attempt worked.
I would not order from this website again. I have zero issues on any other website or with PayPal so it is entirely an error on the website.
CLUSE.com customer
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Jul 5, 2023
Verified review
The watch stopped moving this morning，I purchased the watch on June 24, 2023.
CLUSE.com customer
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Jul 3, 2023
Verified review
the watch never arrived and neither did my refund
Answer by CLUSE.com
Jul 5, 2023
Dear customer,
I see that you have been refunded by now.
Please accept our sincerest apologies for the inconvenience.
KR,
Team CLUSE