TrustmarkValid
TrustmarkValid
certified since: Mar 27, 2019
updated on: May 29, 2023
CLUSE.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
Secured by a guarantee
At CLUSE.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more
Reviews for CLUSE.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Dec 17, 2022
The service was good but I needed extra links for my watch and I got that straight away but then I noticed that the battery was dead. This was very disappointing. I had to, again go the retailer to have the battery replaced when I hadn't even worn the watch, yet!. The retailer advice that it is better to buy from the retailer that the internet. In this case he may have been right :-(
Anyways the watch is working perfectly now.
Read more
the most relevant critical review
Apr 23, 2023
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
Read more
Reviews for CLUSE.com
Verified review
7 days ago
Aún no ha llegado el reloj, está tardando muchos días en llegar y es para un regalo. Tendré que dárselo tarde por que no habéis cumplido fechas de entrega.
Report review
Verified review
8 days ago
Pague el servicio exprés y no me llego en la fecha prevista, me fastidio un regalo de cumpleaños.
Report review
Verified review
10 days ago
I haven't received my watch and I bought it 15 days ago. I don't want the watch anymore, I want my money back. It was meant to be a birthday present and It didn't arrive on time, well IT STILL HASN'T ARRIVED.
Report review
Verified review
May 15, 2023
Andere type leer gebruikt in de foto op de website en in het opgestuurde product. Klantenservice leest mails slecht en antwoord heel algemeen, probleem niet opgelost.
Report review
Verified review
May 13, 2023
Report review
Verified review
Apr 24, 2023
Watch has still not arrived after more than 2 weeks. No message or assistance
Report review
Answer by CLUSE.com
May 15, 2023
Dear customer,
I see that the parcel is delivered by now.
KR,
Team CLUSE
Verified review
Apr 23, 2023
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
Report review
Verified review
Apr 15, 2023
NO HE RECIBIDO EL PAQUETE
Report review
Answer by CLUSE.com
Apr 20, 2023
Dear customer,
I am really sorry to hear this.
Please contact us via care@cluse.com so we can solve this for you.
KR,
Team CLUSE
Verified review
Apr 15, 2023
Hice el pedido el día 5 de abril, hoy es15 de abril y no lo he recibido. Al hacer la compra decía de 3 a 5 días hábiles y no se ha cumplido. Muy descontenta porque es un regalo y no lo he recibido.
Report review
Answer by CLUSE.com
Apr 20, 2023
Dear customer,
I am really sorry to hear this.
Please contact us via care@cluse.com so we can solve this for you.
KR,
Team CLUSE
Verified review
Apr 14, 2023
It's been 10 days and the shipment hasn't arrived.
Report review
Answer by CLUSE.com
Apr 20, 2023
Dear customer,
I am really sorry to hear this.
Please contact us via care@cluse.com so we can solve this for you.
KR,
Team CLUSE
Verified review
Apr 13, 2023
I didn’t receive yet my product, so I can’t value the product
Report review
Answer by CLUSE.com
Apr 20, 2023
Dear customer,
I am really sorry to hear this.
Please contact us via care@cluse.com so we can solve this for you.
KR,
Team CLUSE
Verified review
Apr 11, 2023
The order placed has not yet arrived
Report review
Answer by CLUSE.com
Apr 20, 2023
Dear customer,
I am really sorry to hear this.
Please contact us via care@cluse.com so we can solve this for you.
KR,
Team CLUSE
Verified review
Apr 9, 2023
I haven’t received the package yet
Report review
Verified review
Apr 5, 2023
I have not receive my order yet
Report review
Answer by CLUSE.com
Apr 20, 2023
Dear customer,
I am really sorry to hear this.
Please contact us via care@cluse.com so we can solve this for you.
KR,
Team CLUSE
Verified review
Apr 3, 2023
Mala gestión de envío, hace más de una semana que hice el pedido y aún no lo he recibido.
No entiendo cómo me pueden pedir opinión sobre mi artículo cuándo todavía no lo he recibido...
Pongo una estrella porque no hay opción de poner ninguna.
Report review
Answer by CLUSE.com
Apr 5, 2023
Dear customer,
I am really sorry to hear this.
Please contact us via care@cluse.com so we can solve this for you.
KR,
Team CLUSE
Verified review
Mar 31, 2023
Aún no he recibido el reloj, sigo esperando.
Report review
Answer by CLUSE.com
Apr 5, 2023
Dear customer,
I am really sorry to hear this.
Please contact us via care@cluse.com so we can solve this for you.
KR,
Team CLUSE
Verified review
Mar 30, 2023
Their commitment is 5-7 days delivery time but almost 2 weeks after the shipment the package is still traveling somewhere around Europe and no answer is given to my requests by the 'customer care' of cluse. Unacceptable!
Report review
Answer by CLUSE.com
Apr 5, 2023
Dear customer,
I am really sorry to hear this.
Please contact us via care@cluse.com so we can solve this for you.
KR,
Team CLUSE
Verified review
Mar 26, 2023
Avisar de que se va a retrasar un pedido. No se puede poner que va a tardar 5 días y llevo 10 esperando
Report review
Answer by CLUSE.com
Mar 27, 2023
Dear customer,
I am really sorry to hear this.
Please send us an email so we can provide you with a solution.
Our email address is care@cluse.com
KR,
Team CLUSE
Verified review
Mar 17, 2023
The order has never arrived and I have neither the watch not the money and if the order did not arrive I would need a refund and I don't know how to contact you.
It is unbelievable that no one has replied for days.
Report review
Answer by CLUSE.com
Mar 17, 2023
Hello,
We are sorry the carrier had some delays with your order. Our Customer Care Team was able to find a solution for it by now.
Please accept our apologies for the inconvenience caused.
KR,
Team CLUSE
Verified review
Mar 15, 2023
The delivery was very much withdrawn in time
Report review
Answer by CLUSE.com
Mar 16, 2023
Dear customer,
I am really sorry to hear that your parcel arrived later than expected.
Please accept our sincerest apologies.
KR,
Team CLUSE