TrustmarkValid
TrustmarkValid
certified since: Mar 27, 2019
updated on: Feb 8, 2023
CLUSE.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
Secured by a guarantee
At CLUSE.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more
Reviews for CLUSE.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Feb 11, 2022
It was very easy to make an order. Everything was like it was written in e mali.
But when my order was coming to me for 5-6days nothing has happened in status until I wrote to Cluse and my official post office to see what is going on. Next morning got my order with written specific time on, that had to be done. And I am so happy with the watch. I was more secure because I took this tipe of insurance.
Read more
Report review
Show all positive reviews
the most relevant critical review
Sep 28, 2022
J'ai commandé un bracelet de montre que je souhaite renvoyer j'ai voulu utiliser le portail mais ça me met que mon numéro de commande est introuvable.
Read more
Report review
Show all critical reviews
Reviews for CLUSE.com
Verified review
2 days ago
My wacth dont arrived
Report review
Answer by CLUSE.com
2 days ago
Dear customer,
Your parcel will be delivered today.
If you need any further assistance please contact us via mail.
KR
Team CLUSE
Verified review
3 days ago
Report review
Verified review
4 days ago
Report review
Verified review
6 days ago
Report review
Verified review
9 days ago
Report review
Verified review
10 days ago
Report review
Verified review
11 days ago
Hace más de 10 días que hice el pedido y aún no me ha llegado. FATAL
Report review
Verified review
12 days ago
Aún no he recibido mi pedido. Espero no perder el dinero. Hice el pedido con tiempo para nuestro aniversario y ya ha pasado la fecha y aún no lo he recibido.
Report review
Verified review
Jan 24, 2023
Report review
Verified review
Jan 22, 2023
Report review
Answer by CLUSE.com
Jan 25, 2023
Dear customer,
I am really sorry to hear you experience was not pleasant.
Please contact us via mail if you need any further assistance.
Our email is care@cluse.com
KR,
Team CLUSE
Verified review
Jan 22, 2023
Report review
Answer by CLUSE.com
Jan 25, 2023
Dear customer,
I am really sorry to hear you experience was not pleasant.
Please contact us via mail if you need any further assistance.
Our email is care@cluse.com
KR,
Team CLUSE
Verified review
Jan 21, 2023
Op 10 januari een bestelling geplaatst. 11 dagen later nog steeds niet ontvangen. Contact gehad met cluse. Betaling is zogezegd niet doorgekomen. Maar bij mij is het bedrag er wel afgehaald. Ik heb een betalingsbewijs gestuurd. Maar geen antwoord op gehad. Daarop nog een e-mail gestuurd. Nog steeds niets te horen. Wauw. Heel professioneel
Report review
Answer by CLUSE.com
Jan 25, 2023
Beste,
Ik zie dat jouw probleem is opgelost door onze klantenservice.
Excuses voor het ongemak.
KR
Team CLUSE
Verified review
Jan 21, 2023
Never received my order, never been pay back.
Report review
Answer by CLUSE.com
Jan 25, 2023
Dear customer,
Your case has been solved by our customer service team.
Sorry for the inconvenience.
KR
Team CLUSE
Verified review
Jan 20, 2023
Report review
Verified review
Jan 18, 2023
The clock didn’t work. Arrived without battery
Report review
Answer by CLUSE.com
Jan 25, 2023
Dear customer,
Your problem has been solved by our customer care team.
Sorry for the inconvenience.
KR
Team CLUSE
Verified review
Jan 18, 2023
It has been 10 days since my order, I still have not received the product. The original order said that it takes 3-5 working days. Today is day 7 and the shippment is only began to travel to destination country. For international shipments, please have more accurate estimations when the customer is placing an order and do not promise something which cannot be delivered in alloted time.
Report review
Answer by CLUSE.com
Jan 25, 2023
Dear customer,
Your parcel has been delivered on the day you have sent the review.
Hope that you are happy with the watch.
KR
Team CLUSE
Verified review
Jan 17, 2023
Después de tres semanas llegó el reloj, muy bien! Pero podían tener mejor atención al cliente, no contestan a los correos electrónicos.
Report review
Answer by CLUSE.com
Jan 25, 2023
Dear,
Your case has been solved by our customer care team.
Sorry for the delay.
KR,
Team CLUSE
Verified review
Jan 17, 2023
Report review
Verified review
Jan 16, 2023
Report review
Verified review
Jan 16, 2023
Report review