CLUSE.comReviews:
1,022 reviews in the last 12 months2,065 total reviews
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Top positive review
Dec 17, 2022
Verified review
The service was good but I needed extra links for my watch and I got that straight away but then I noticed that the battery was dead. This was very disappointing. I had to, again go the retailer to have the battery replaced when I hadn't even worn the watch, yet!. The retailer advice that it is better to buy from the retailer that the internet. In this case he may have been right :-(
Anyways the watch is working perfectly now.
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Top negative review
Apr 23, 2023
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The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
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Reviews for CLUSE.com
Nov 22, 2023
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Produit conforme a la description. Bien protégé et livré dans les delais. Pas encore offert et donc pas utilisé.
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Nov 22, 2023
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Still have not received item. 10days after purchase. With delivery stated as 3-5days
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Nov 22, 2023
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Nov 21, 2023
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Nov 21, 2023
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Oct 21, 2023
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Oct 17, 2023
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Oct 14, 2023
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Oct 11, 2023
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This is the second watch I’ve purchased from Cluse which unfortunately have really short straps. I’ve not got big wrists at all but have to use the second last hole on the strap.
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Oct 9, 2023
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Delivery time to uk slow
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Oct 5, 2023
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I wasn’t aware there would be important fees. That was not mentioned beforehand. It was more than what I was expecting to pay.
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Oct 4, 2023
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Answer by CLUSE.com
Oct 31, 2023
Dear customer,
Please contact us via mail so we can discuss why we you gave us a 1 star review.
KR,
Team CLUSE
Sep 22, 2023
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Sep 21, 2023
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Sep 21, 2023
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You got my watch strap to me super quick (for a wedding) with express delivery, which was great. Thank you.
That wouldn't have been necessary though if, when I enquired if you planned to make a white strap with rose gold clasp, the response hasn't been 'look on the website'.
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Sep 21, 2023
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Really disappointed with my purchase this time. The watch feels flimsy and cheap. Nothing like the one I purchased 5 years ago which I wear every day because it’s sturdy and gas kept it’s condition
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Sep 15, 2023
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Pagué 5€ de gastos de envío express para que el pedido me llegara un miércoles como mucho, y no llegó hasta el lunes siguiente.
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Answer by CLUSE.com
Oct 31, 2023
Dear customer,
I am really sorry to hear this.
Please contact us via mail so we can help you with this case.
KR,
Team CLUSE
Sep 13, 2023
Verified review
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Answer by CLUSE.com
Oct 31, 2023
Dear customer,
Please send us an email and tell us why you are not happy with our services.
We would like to help you further.
KR,
Team CLUSE
Sep 4, 2023
Verified review
The bag is beautiful (but pricey)
The bag is beautiful. It’s like having a daily stylish purse but in backpack mode. I’m a medical resident and was always the carrying my purse and a suitcase bag with my laptop. Lots of bags, right? Now I carry everything here and I always look well. The almond color goes amazing with all my outfits. The quality is the thing that doesn’t let me give 5 stars. It’s not amazing for the expensive price it costs. I think it’ll be damaged in a few months with scratches and things but let’s see :) hope not!
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Aug 29, 2023
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Won't order again
Please rethink your return policy or do not ship abroad if you cannot set up a simple process.
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Answer by CLUSE.com
Sep 11, 2023
Dear customer,
As stated on our website we only have a free return service for selected countries.
Please accept our sincerest apologies.
KR,
Team CLUSE