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CLUSE.com
Reviews:

645 reviews in the last 12 months2,259 total reviews  

4.49
Good

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Top positive review

Sep 4, 2023
 Verified review
The bag is beautiful. It’s like having a daily stylish purse but in backpack mode. I’m a medical resident and was always the carrying my purse and a suitcase bag with my laptop. Lots of bags, right? Now I carry everything here and I always look well. The almond color goes amazing with all my outfits. The quality is the thing that doesn’t let me give 5 stars. It’s not amazing for the expensive price it costs. I think it’ll be damaged in a few months with scratches and things but let’s see :) hope not!

Top negative review

Apr 23, 2023
 Verified review
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
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Reviews for CLUSE.com

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Jul 31, 2023
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Jul 29, 2023
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My Cluse

packaging is modern and practical, the actual product is as shown online (I have bought two watches) within 5 years, and very quick delivery
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Jul 28, 2023
 Verified review
Order process and sending the product went fast. Just the delivery part needs a lot of work from DHL. Not being able to find my address the first time and four days later delivering my newly ordered package somewhere else while I'm at home. But then also not stating where it is delivered.
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Jul 27, 2023
 Verified review
Return label paid eur 19 NOT Working at the DHL service point. Raised a HDT 2 days ago and still no reply. Bleah
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Jul 26, 2023
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It came so fast
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Jul 26, 2023
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El producto y la entrega genial. Muy rápido y muy bien. Pedí factura y a eso no han querido facilitarme con los datos fiscales. Por lo demás muy bien
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Jul 24, 2023
 Verified review
My order is delayed for 10 days and still hasn't arrived. Also costumer care is not replying to my emails.
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Jul 21, 2023
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Jul 20, 2023
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Jul 19, 2023
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Jul 19, 2023
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Jul 17, 2023
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Jul 16, 2023
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Gift wrapping provided seperately

Bought as a gift, however arrived with gift bag separate with the expectation that the birthday girl wrap it herself 😂
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Jul 16, 2023
 Verified review
I’ve still not received it so I can’t rate the product. Delivery people can’t find my house I’ve asked them to take it the post office and they still have failed to do this so it’s damped the excitement of the product
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Jul 10, 2023
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Jul 6, 2023
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I didnt received my package
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Jul 6, 2023
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Jul 6, 2023
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There seems to be an issue with payment. I tried numerous times to make a purchase, I tried numerous cards, both my own and my partners and also used Paypal, every single time there was an error message. I contacted someone and they said it was strange but no help. Somehow my Revolut card worked and I got an order in. I had a second occasion I tried to place an order for and this time absolutely no card or payment method would work so I could not make my purchase. The entire process was extremely frustrating and unreliable and for a card to work it seemed to be completely random, out of about 10 attempts on 2 separate purchases only 1 attempt worked. I would not order from this website again. I have zero issues on any other website or with PayPal so it is entirely an error on the website.
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Jul 5, 2023
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The watch stopped moving this morning,I purchased the watch on June 24, 2023.
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Jul 5, 2023
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