CLUSE.com- Logo - reviews

CLUSE.com
Reviews:

645 reviews in the last 12 months2,259 total reviews  

4.49
Good

Trustmark
Valid

Includes Buyer Protection

Certified since: Mar 27, 2019
The Trustmark indicates trustworthy online retailers.
CLUSE.com fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Sep 4, 2023
 Verified review
The bag is beautiful. It’s like having a daily stylish purse but in backpack mode. I’m a medical resident and was always the carrying my purse and a suitcase bag with my laptop. Lots of bags, right? Now I carry everything here and I always look well. The almond color goes amazing with all my outfits. The quality is the thing that doesn’t let me give 5 stars. It’s not amazing for the expensive price it costs. I think it’ll be damaged in a few months with scratches and things but let’s see :) hope not!

Top negative review

Apr 23, 2023
 Verified review
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for CLUSE.com

Sort by  
Latest first
(45)
(12)
(11)
(57)
Reset
Jul 3, 2023
 Verified review
the watch never arrived and neither did my refund
Report review
Answer by CLUSE.com
Jul 5, 2023
Dear customer, I see that you have been refunded by now. Please accept our sincerest apologies for the inconvenience. KR, Team CLUSE
Jul 3, 2023
 Verified review
Report review
Jul 3, 2023
 Verified review
You did not provide to the transport agency my complete address
Report review
Answer by CLUSE.com
Jul 5, 2023
Dear customer, Your address is automatically forwarded to the carrier. So they receive the address you have filled in. KR, Team CLUSE
Jul 2, 2023
 Verified review
Livraison pas dans les temps Nous avons payer la livraison express, pour qu’au final la montre soit livrer en tant que livraison standard
Report review
Answer by CLUSE.com
Jul 5, 2023
Dear customer, I see that your order has been delivered by now. Sorry for the delay. KR, Team CLUSE
Jul 1, 2023
 Verified review
Report review
Jun 28, 2023
 Verified review
It's been 10 days and I've not received my order
Report review
Jun 27, 2023
 Verified review

Fading paint

Hello. It has been 3 days since I got it but its paint already fading. It looks really cheap for 100 euros.
Report review
Jun 24, 2023
 Verified review
After two weeks stil didn't receive anything.
Report review
Answer by CLUSE.com
Jul 5, 2023
Dear customer, I see that your order has been delivered by now. Sorry for the delay. KR, Team CLUSE
Jun 24, 2023
 Verified review
Report review
Jun 23, 2023
 Verified review

Defect

The date preview is broken after only 2 months
Report review
Answer by CLUSE.com
Oct 31, 2023
Dear customer, Thank you for your message. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Jun 23, 2023
 Verified review
Aún no ha llegado mi pedido después de 2 semanas esperando. Cuando me ponía que en 2-3 días estaría
Report review
Answer by CLUSE.com
Jul 5, 2023
Dear customer, I see that your order has been delivered by now. Sorry for the delay. KR, Team CLUSE
Jun 22, 2023
 Verified review
El reloj era según lo esperado, PRECIOSO, lo que menos me gustó es que tardó un poco en llegar y la comunicación por email es en inglés , por lo demás todo muy bien Muchas gracias
Report review
Jun 22, 2023
 Verified review
Compra realizada el 12/6. A 22/6 no he recibido nada
Report review
Answer by CLUSE.com
Jul 5, 2023
Dear customer, I see that your order has been delivered by now. Sorry for the delay. KR, Team CLUSE
Jun 22, 2023
 Verified review
Was supposed the be here yesterday, stayed at home all afternoon just in case. Still hasn't arrived
Report review
Jun 19, 2023
 Verified review
It hasn’t arrived yet after 13 days. When it clearly said it would take 3 to 4 days.
Report review
Answer by CLUSE.com
Jul 5, 2023
Dear customer, I see that your order has been delivered by now. Sorry for the delay. KR, Team CLUSE
Jun 18, 2023
 Verified review
Possibly faster delivery
Report review
Jun 15, 2023
 Verified review
Report review
Jun 15, 2023
 Verified review
Report review
Jun 15, 2023
 Verified review
mi pedido no llega
Report review
Answer by CLUSE.com
Jul 5, 2023
Dear customer, I see that your order has been delivered by now. Sorry for the delay. KR, Team CLUSE
Jun 15, 2023
 Verified review
Long expedition times.
Report review
Answer by CLUSE.com
Jul 5, 2023
Dear customer, I see that your order has been delivered by now. Sorry for the delay. KR, Team CLUSE