CLUSE.com- Logo - reviews

CLUSE.com
Reviews:

672 reviews in the last 12 months2,517 total reviews  

4.65
Excellent

Trustmark
Valid

Includes Buyer Protection
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Most relevant positive review

Sep 4, 2023
 Verified review
The bag is beautiful. It’s like having a daily stylish purse but in backpack mode. I’m a medical resident and was always the carrying my purse and a suitcase bag with my laptop. Lots of bags, right? Now I carry everything here and I always look well. The almond color goes amazing with all my outfits. The quality is the thing that doesn’t let me give 5 stars. It’s not amazing for the expensive price it costs. I think it’ll be damaged in a few months with scratches and things but let’s see :) hope not!

Most relevant negative review

Sep 21, 2023
 Verified review
Really disappointed with my purchase this time. The watch feels flimsy and cheap. Nothing like the one I purchased 5 years ago which I wear every day because it’s sturdy and gas kept it’s condition
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for CLUSE.com

Sort by  
Latest first
(47)
(11)
(9)
(35)
Reset
Sep 4, 2023
 Verified review

The bag is beautiful (but pricey)

The bag is beautiful. It’s like having a daily stylish purse but in backpack mode. I’m a medical resident and was always the carrying my purse and a suitcase bag with my laptop. Lots of bags, right? Now I carry everything here and I always look well. The almond color goes amazing with all my outfits. The quality is the thing that doesn’t let me give 5 stars. It’s not amazing for the expensive price it costs. I think it’ll be damaged in a few months with scratches and things but let’s see :) hope not!
Report review
Aug 29, 2023
 Verified review

Won't order again

Please rethink your return policy or do not ship abroad if you cannot set up a simple process.
Report review
Answer by CLUSE.com
Sep 11, 2023
Dear customer, As stated on our website we only have a free return service for selected countries. Please accept our sincerest apologies. KR, Team CLUSE
Aug 28, 2023
 Verified review

Fast delivery, amazing looking backpack

The delivery was very fast and the backpack looks amazing. The only thing I am a little worried about are straps - I hope they are strog enough so they won't tear.
Report review
Aug 19, 2023
 Verified review

Item never received

Item was returned by the courier because it was missing a shipping label. No one replies to messages, I've had one response to confirm my address but otherwise I've heard nothing in over a week. I've had to raise a claim with PayPal to get a refund
Report review
Aug 17, 2023
 Verified review
Bad quality and it was made in china.
Report review
Answer by CLUSE.com
Sep 11, 2023
Dear customer, I am really sorry to hear this. We always deliver high quality products You can always send it back within 30 days if you are not happy with it. KR, Team CLUSE
Aug 13, 2023
 Verified review

Good design but poor details and materials

The backpack is nice, but the materials used for internal pockets aren’t great
Report review
Aug 11, 2023
 Verified review
Report review
Aug 10, 2023
 Verified review
Naručila sat promjera 31,5 mm,dobila sam sat promjera 25 mm. Poslala reklamaciju,a odgovor je da sam dobila šta sam naručila??? Jako sam nezadovoljna.
Report review
Aug 9, 2023
 Verified review
Report review
Aug 8, 2023
 Verified review
Perfecto
Report review
Aug 7, 2023
 Verified review
Report review
Aug 6, 2023
 Verified review

Shippment is bad

I orderwd my Cluse 3 weeks ago and I still didnt get my order. That is because you work with croatian mail HP (hrvatska posta) instead of international like gls... I hope that your things are different than your shoppment.
Report review
Aug 5, 2023
 Verified review
I would like the shutter to have a bigger dial. And to make watches that also show the date. The watch I bought was very elegant and flatters my wrist. ♥️ I hope it holds up well over time.
Report review
Aug 4, 2023
 Verified review

Nog steeds niks ontvangen en geen reactie vanuit cluse

Ik heb deze bestelling nog steeds niet ontvangen en als ik in contact probeer te komen met cluse krijg ik steeds maar geen reactie! Erg frustrerend en erg klantonvriendelijkheid vind ik! Geen goede service vanuit Cluse!!
Report review
Answer by CLUSE.com
Sep 11, 2023
Beste klant, Ik zie dat je klacht inmiddels al is opgelost. Excuses voor het ongemak. Met vriendelijke groet, Team CLUSE
Aug 1, 2023
 Verified review
I order the watch more than 10 days again and it never got home, I do t know where is it
Report review
Jul 31, 2023
 Verified review
Report review
Jul 29, 2023
 Verified review

My Cluse

packaging is modern and practical, the actual product is as shown online (I have bought two watches) within 5 years, and very quick delivery
Report review
Jul 28, 2023
 Verified review
Order process and sending the product went fast. Just the delivery part needs a lot of work from DHL. Not being able to find my address the first time and four days later delivering my newly ordered package somewhere else while I'm at home. But then also not stating where it is delivered.
Report review
Jul 27, 2023
 Verified review
Return label paid eur 19 NOT Working at the DHL service point. Raised a HDT 2 days ago and still no reply. Bleah
Report review
Jul 26, 2023
 Verified review
It came so fast
Report review