The service was good but I needed extra links for my watch and I got that straight away but then I noticed that the battery was dead. This was very disappointing. I had to, again go the retailer to have the battery replaced when I hadn't even worn the watch, yet!. The retailer advice that it is better to buy from the retailer that the internet. In this case he may have been right :-(
Anyways the watch is working perfectly now.
Their commitment is 5-7 days delivery time but almost 2 weeks after the shipment the package is still traveling somewhere around Europe and no answer is given to my requests by the 'customer care' of cluse. Unacceptable!
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4 days ago
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7 days ago
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7 days ago
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7 days ago
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7 days ago
the shipping was correct and on time
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8 days ago
Avisar de que se va a retrasar un pedido. No se puede poner que va a tardar 5 días y llevo 10 esperando
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Answer by CLUSE.com
7 days ago
Dear customer,
I am really sorry to hear this.
Please send us an email so we can provide you with a solution.
Our email address is care@cluse.com
KR,
Team CLUSE
Verified review
9 days ago
I love this watch. Excellent service from Germany. Efficient delivery and communication. Thank you.
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10 days ago
great exp but had to pay fior the return
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10 days ago
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12 days ago
Very nice earrings. Fast delivery.
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13 days ago
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13 days ago
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Mar 20, 2023
Fast, reliable
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Mar 19, 2023
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Mar 18, 2023
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Mar 17, 2023
Good communication and delivery as expected. Lovely looking watch a real eye catcher
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Mar 17, 2023
The order has never arrived and I have neither the watch not the money and if the order did not arrive I would need a refund and I don't know how to contact you.
It is unbelievable that no one has replied for days.
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Answer by CLUSE.com
Mar 17, 2023
Hello,
We are sorry the carrier had some delays with your order. Our Customer Care Team was able to find a solution for it by now.
Please accept our apologies for the inconvenience caused.
KR,
Team CLUSE
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