TrustmarkValid
TrustmarkValid
certified since: Mar 27, 2019
updated on: Apr 2, 2023
CLUSE.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
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At CLUSE.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more
Reviews for CLUSE.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Dec 17, 2022
The service was good but I needed extra links for my watch and I got that straight away but then I noticed that the battery was dead. This was very disappointing. I had to, again go the retailer to have the battery replaced when I hadn't even worn the watch, yet!. The retailer advice that it is better to buy from the retailer that the internet. In this case he may have been right :-(
Anyways the watch is working perfectly now.
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the most relevant critical review
Sep 28, 2022
J'ai commandé un bracelet de montre que je souhaite renvoyer j'ai voulu utiliser le portail mais ça me met que mon numéro de commande est introuvable.
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Reviews for CLUSE.com
Verified review
2 days ago
Nice and quick
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Verified review
3 days ago
Aún no he recibido el reloj, sigo esperando.
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Verified review
3 days ago
Their commitment is 5-7 days delivery time but almost 2 weeks after the shipment the package is still traveling somewhere around Europe and no answer is given to my requests by the 'customer care' of cluse. Unacceptable!
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Verified review
4 days ago
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Verified review
7 days ago
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Verified review
7 days ago
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Verified review
7 days ago
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Verified review
7 days ago
the shipping was correct and on time
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Verified review
8 days ago
Avisar de que se va a retrasar un pedido. No se puede poner que va a tardar 5 días y llevo 10 esperando
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Answer by CLUSE.com
7 days ago
Dear customer,
I am really sorry to hear this.
Please send us an email so we can provide you with a solution.
Our email address is care@cluse.com
KR,
Team CLUSE
Verified review
9 days ago
I love this watch. Excellent service from Germany. Efficient delivery and communication. Thank you.
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Verified review
10 days ago
great exp but had to pay fior the return
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10 days ago
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Verified review
12 days ago
Very nice earrings. Fast delivery.
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Verified review
13 days ago
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13 days ago
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Verified review
Mar 20, 2023
Fast, reliable
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Verified review
Mar 19, 2023
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Mar 18, 2023
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Verified review
Mar 17, 2023
Good communication and delivery as expected. Lovely looking watch a real eye catcher
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Verified review
Mar 17, 2023
The order has never arrived and I have neither the watch not the money and if the order did not arrive I would need a refund and I don't know how to contact you.
It is unbelievable that no one has replied for days.
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Answer by CLUSE.com
Mar 17, 2023
Hello,
We are sorry the carrier had some delays with your order. Our Customer Care Team was able to find a solution for it by now.
Please accept our apologies for the inconvenience caused.
KR,
Team CLUSE