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TrustmarkValid
certified since: Mar 27, 2019
updated on: Jun 2, 2023
CLUSE.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
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At CLUSE.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more
Reviews for CLUSE.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Dec 17, 2022
The service was good but I needed extra links for my watch and I got that straight away but then I noticed that the battery was dead. This was very disappointing. I had to, again go the retailer to have the battery replaced when I hadn't even worn the watch, yet!. The retailer advice that it is better to buy from the retailer that the internet. In this case he may have been right :-(
Anyways the watch is working perfectly now.
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the most relevant critical review
Apr 23, 2023
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
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Reviews for CLUSE.com
Verified review
Mar 30, 2023
Their commitment is 5-7 days delivery time but almost 2 weeks after the shipment the package is still traveling somewhere around Europe and no answer is given to my requests by the 'customer care' of cluse. Unacceptable!
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Answer by CLUSE.com
Apr 5, 2023
Dear customer,
I am really sorry to hear this.
Please contact us via care@cluse.com so we can solve this for you.
KR,
Team CLUSE
Verified review
Mar 30, 2023
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Verified review
Mar 27, 2023
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Mar 27, 2023
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Mar 27, 2023
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Verified review
Mar 26, 2023
the shipping was correct and on time
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Verified review
Mar 26, 2023
Avisar de que se va a retrasar un pedido. No se puede poner que va a tardar 5 días y llevo 10 esperando
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Answer by CLUSE.com
Mar 27, 2023
Dear customer,
I am really sorry to hear this.
Please send us an email so we can provide you with a solution.
Our email address is care@cluse.com
KR,
Team CLUSE
Verified review
Mar 25, 2023
I love this watch. Excellent service from Germany. Efficient delivery and communication. Thank you.
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Verified review
Mar 24, 2023
great exp but had to pay fior the return
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Verified review
Mar 23, 2023
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Mar 21, 2023
Very nice earrings. Fast delivery.
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Mar 21, 2023
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Mar 20, 2023
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Mar 20, 2023
Fast, reliable
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Verified review
Mar 19, 2023
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Mar 18, 2023
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Verified review
Mar 17, 2023
Good communication and delivery as expected. Lovely looking watch a real eye catcher
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Verified review
Mar 17, 2023
The order has never arrived and I have neither the watch not the money and if the order did not arrive I would need a refund and I don't know how to contact you.
It is unbelievable that no one has replied for days.
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Answer by CLUSE.com
Mar 17, 2023
Hello,
We are sorry the carrier had some delays with your order. Our Customer Care Team was able to find a solution for it by now.
Please accept our apologies for the inconvenience caused.
KR,
Team CLUSE
Verified review
Mar 16, 2023
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Verified review
Mar 15, 2023
The delivery was very much withdrawn in time
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Answer by CLUSE.com
Mar 16, 2023
Dear customer,
I am really sorry to hear that your parcel arrived later than expected.
Please accept our sincerest apologies.
KR,
Team CLUSE