CLUSE.com- Logo - reviews

CLUSE.com
Reviews:

668 reviews in the last 12 months2,350 total reviews  

4.54
Excellent

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Top positive review

Sep 4, 2023
 Verified review
The bag is beautiful. It’s like having a daily stylish purse but in backpack mode. I’m a medical resident and was always the carrying my purse and a suitcase bag with my laptop. Lots of bags, right? Now I carry everything here and I always look well. The almond color goes amazing with all my outfits. The quality is the thing that doesn’t let me give 5 stars. It’s not amazing for the expensive price it costs. I think it’ll be damaged in a few months with scratches and things but let’s see :) hope not!

Top negative review

Sep 21, 2023
 Verified review
Really disappointed with my purchase this time. The watch feels flimsy and cheap. Nothing like the one I purchased 5 years ago which I wear every day because it’s sturdy and gas kept it’s condition
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Reviews for CLUSE.com

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Jan 29, 2024
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Jan 29, 2024
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Jan 28, 2024
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Jan 28, 2024
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Jan 28, 2024
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Jan 25, 2024
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Jan 23, 2024
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Jan 22, 2024
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Jan 22, 2024
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Jan 22, 2024
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Jan 21, 2024
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Feb 13, 2024
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You should improve your customer experience by a lot.

The return policy is very bothersome. You gotta take multiple steps, some of them seem very unnecessary like privately letting CLUSE know by e-mail that you would like to return a product. Just let your customers return? Having the form added to the package instead of having to print it yourself would be welcome as well. You should also make your order forms so that a customer has to fill out every important info. My street number wasn't noted down so my package is in limbo and I've been waiting for over 2 weeks now. After finding this out myself I contacted you but you kindly directed me to the shipping company. You should improve your customer experience by a lot for me to order again or recommend.
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Jan 21, 2024
 Verified review

Venduto un reso

Non è stato il primo acquisto, è sempre stato tutto perfetto, sia gli orologi acquistati in precedenza che le spedizioni. Stavolta, ho trovato all'interno della scatolina un biglietto con un messaggio che non mi apparteneva e l'orologio non aveva la pellicola di protezione come sempre. Penso che mi abbiate venduto come nuovo un orologio che è stato restituito.
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Feb 6, 2024
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Answer by CLUSE.com
Feb 12, 2024
Dear customer, Thank you for your review. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Aug 20, 2023
 Verified review

Bought a gold snake chain necklace & a gold rope bracelet

Cluse offers really good quality for their prices. A year ago, I bought a classic gold watch & a gold snake chain bracelet there and I honestly have to say that the quality is superb! I always shower with the bracelet on and the color is still perfectly intact. So I recently bought another snake chain necklace and a gold rope bracelet and I really love them as well! Definitely recommend if you're looking for affordable gold jewellery that doesn't discolor :)
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Oct 24, 2023
 Verified review

Sac à dos Nuitée Bleu

J'ai acheté une sac à dos nuite pour les cours . Il est juste parfait , le design est incroyable épuré et simple . La place à l'intérieur est juste parfaite , le pochette de rangement est parfaite pour une iPad Pro. Et je suis plus qu’heureuse d’avoir effectué cette achat . De plus il résiste à l’eau donc mes affaires sont en sécurité
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Jan 15, 2024
 Verified review

High Quality of Customer Care

Received in excellent condition. Delivery very timely. Problem that watch received was not that ordered handled/solved by Customer Care with understanding and professionalism. Very much appreciated by wife and I. We will not hesitate to recommend CLUSE watches to family, friends and acquaintances. Best regards, Marc
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Jan 6, 2024
 Verified review

Lovely watch . Great service quick delivery

Saw a lovely watch before Christmas just waited until their sale was reduced by €50 even with the bank holidays over new year it still only took 6 days to arrive to Ireland . Delighted with it . Tracking very easy to follow too . Customer service very helpful would definitely buy off them again .
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Aug 10, 2023
 Verified review
I've bought several items from Cluse,2 watches and 2 pairs of earrings and I'm more than happy with them. The watch straps are easily adjustable (spare links included ). Delivery time is good seeing as they come from Europe so as yet I have no complaints just praise for my lovely jewellery.
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Aug 8, 2023
 Verified review
The color is according to the photo and specifications, I love how easy is to change and how it gives to your watch a complete new look. The delivery was also very fast it came even a bit earlier than expected. I recommend the brand in general as I have buy a few things.
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