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Top positive review
Sep 4, 2023
Verified review
The bag is beautiful. It’s like having a daily stylish purse but in backpack mode. I’m a medical resident and was always the carrying my purse and a suitcase bag with my laptop. Lots of bags, right? Now I carry everything here and I always look well. The almond color goes amazing with all my outfits. The quality is the thing that doesn’t let me give 5 stars. It’s not amazing for the expensive price it costs. I think it’ll be damaged in a few months with scratches and things but let’s see :) hope not!
Really disappointed with my purchase this time. The watch feels flimsy and cheap. Nothing like the one I purchased 5 years ago which I wear every day because it’s sturdy and gas kept it’s condition
Dear customer,
Please contact us via mail so we can discuss why we you gave us a 1 star review.
KR,
Team CLUSE
Sep 22, 2023
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Sep 21, 2023
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Sep 21, 2023
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You got my watch strap to me super quick (for a wedding) with express delivery, which was great. Thank you.
That wouldn't have been necessary though if, when I enquired if you planned to make a white strap with rose gold clasp, the response hasn't been 'look on the website'.
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Sep 21, 2023
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Really disappointed with my purchase this time. The watch feels flimsy and cheap. Nothing like the one I purchased 5 years ago which I wear every day because it’s sturdy and gas kept it’s condition
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Sep 15, 2023
Verified review
Pagué 5€ de gastos de envío express para que el pedido me llegara un miércoles como mucho, y no llegó hasta el lunes siguiente.
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Answer by CLUSE.com
Oct 31, 2023
Dear customer,
I am really sorry to hear this.
Please contact us via mail so we can help you with this case.
KR,
Team CLUSE
Sep 13, 2023
Verified review
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Answer by CLUSE.com
Oct 31, 2023
Dear customer,
Please send us an email and tell us why you are not happy with our services.
We would like to help you further.
KR,
Team CLUSE
Sep 4, 2023
Verified review
The bag is beautiful (but pricey)
The bag is beautiful. It’s like having a daily stylish purse but in backpack mode. I’m a medical resident and was always the carrying my purse and a suitcase bag with my laptop. Lots of bags, right? Now I carry everything here and I always look well. The almond color goes amazing with all my outfits. The quality is the thing that doesn’t let me give 5 stars. It’s not amazing for the expensive price it costs. I think it’ll be damaged in a few months with scratches and things but let’s see :) hope not!
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Aug 29, 2023
Verified review
Won't order again
Please rethink your return policy or do not ship abroad if you cannot set up a simple process.
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Answer by CLUSE.com
Sep 11, 2023
Dear customer,
As stated on our website we only have a free return service for selected countries.
Please accept our sincerest apologies.
KR,
Team CLUSE
Aug 28, 2023
Verified review
Fast delivery, amazing looking backpack
The delivery was very fast and the backpack looks amazing. The only thing I am a little worried about are straps - I hope they are strog enough so they won't tear.
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Aug 19, 2023
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Item never received
Item was returned by the courier because it was missing a shipping label. No one replies to messages, I've had one response to confirm my address but otherwise I've heard nothing in over a week. I've had to raise a claim with PayPal to get a refund
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Aug 17, 2023
Verified review
Bad quality and it was made in china.
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Answer by CLUSE.com
Sep 11, 2023
Dear customer,
I am really sorry to hear this.
We always deliver high quality products
You can always send it back within 30 days if you are not happy with it.
KR,
Team CLUSE
Aug 11, 2023
Verified review
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Aug 10, 2023
Verified review
Naručila sat promjera 31,5 mm,dobila sam sat promjera 25 mm.
Poslala reklamaciju,a odgovor je da sam dobila šta sam naručila???
Jako sam nezadovoljna.
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Aug 9, 2023
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Aug 8, 2023
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Perfecto
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Aug 7, 2023
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Aug 5, 2023
Verified review
I would like the shutter to have a bigger dial.
And to make watches that also show the date.
The watch I bought was very elegant and flatters my wrist. ♥️
I hope it holds up well over time.
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Aug 4, 2023
Verified review
Nog steeds niks ontvangen en geen reactie vanuit cluse
Ik heb deze bestelling nog steeds niet ontvangen en als ik in contact probeer te komen met cluse krijg ik steeds maar geen reactie! Erg frustrerend en erg klantonvriendelijkheid vind ik! Geen goede service vanuit Cluse!!
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Answer by CLUSE.com
Sep 11, 2023
Beste klant,
Ik zie dat je klacht inmiddels al is opgelost.
Excuses voor het ongemak.
Met vriendelijke groet,
Team CLUSE
Aug 1, 2023
Verified review
I order the watch more than 10 days again and it never got home, I do t know where is it
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