TrustmarkValid
TrustmarkValid
certified since: Mar 27, 2019
updated on: Mar 23, 2023
CLUSE.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
Secured by a guarantee
At CLUSE.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more
Reviews for CLUSE.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Dec 17, 2022
The service was good but I needed extra links for my watch and I got that straight away but then I noticed that the battery was dead. This was very disappointing. I had to, again go the retailer to have the battery replaced when I hadn't even worn the watch, yet!. The retailer advice that it is better to buy from the retailer that the internet. In this case he may have been right :-(
Anyways the watch is working perfectly now.
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the most relevant critical review
Sep 28, 2022
J'ai commandé un bracelet de montre que je souhaite renvoyer j'ai voulu utiliser le portail mais ça me met que mon numéro de commande est introuvable.
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Reviews for CLUSE.com
Verified review
12 days ago
I am just waiting for my order from almost to week and I don’t receive
I need my refund inmediately I can not wait more
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Answer by CLUSE.com
7 days ago
Dear customer,
According to the tracking your parcel has been delivered by now.
Please let us know if you need any further assistance.
KR,
Team CLUSE
Verified review
8 days ago
The delivery was very much withdrawn in time
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Answer by CLUSE.com
7 days ago
Dear customer,
I am really sorry to hear that your parcel arrived later than expected.
Please accept our sincerest apologies.
KR,
Team CLUSE
Verified review
Jan 21, 2023
Es la primera vez que compro y me a encantado, me a gustado que puedas cambiar de correa que hay variedad para elegir la calidad, lo informada que e estado y la rapidez, llegó antes de lo previsto pero siempre informada, volvere a repetir
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Verified review
Jan 23, 2023
I needed to replace an earlier Cluse as it had been dropped. I was able to get an identical model in the winter sale for less than the cost of a repair. I was also able to track my delivery from start to finish. Well done Cluse!
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Answer by CLUSE.com
Jan 25, 2023
Dear customer,
Thank you so much for this review.
We are happy to hear that replacing the watch went well.
KR,
Team CLUSE
Verified review
Jan 31, 2023
I recently bought a watch from Cluse and I am very happy. The watch is gorgeous. It was also a very short time between ordering and receiving my watch. I will definitely buy from Cluse again
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Verified review
Jan 30, 2023
I love the quality, and packaging, and all’s the available styles that match every mood and occasion! Waiting period for delivery is very reasonable! Clyde is my forever favourite!
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Verified review
Feb 11, 2023
The customer service I received was amazing. I was sent a faulty earring and by the end of the week they sent a replacement. Was quick and easy.
Definitely be shopping here again
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Verified review
Feb 15, 2023
Quick and efficient, got standard delivery in only 3 days ! Well packaged, and the watch is great, I'm really happy with the product!
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Verified review
Feb 18, 2023
Really efficient company. Excellent website free shipping for a great product. The lovely watch strap has given my watch a new life.
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Verified review
Feb 7, 2023
Came in perfect condition really quickly. I’ve already received so many compliments on both the watch and bracelet.
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Verified review
Jan 24, 2023
The watch was beautifully designed and packaged. It arrived in perfect shape. I thought it was slightly bigger.
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Answer by CLUSE.com
Jan 25, 2023
Dear customer,
What a lovely review.
Thank you so much.
KR,
Team CLUSE
Verified review
Feb 13, 2023
Very quick delivery. Lovely watch, exactly like on the photos.
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Verified review
Feb 8, 2023
Delivery was very fast and without any problems. Watch is gorgeous, love it! Also quality is good
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Verified review
Jan 28, 2023
Orologio come in foto, consegna super veloce e ottima gestione del sito, facilissimi gli acquisti.
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Verified review
Feb 5, 2023
Amazing products, watches look just like the pictures, and delivery is extremely quick!!
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Verified review
Goods were as described. Delivery advice was as described and communication excellent.
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Verified review
Feb 14, 2023
Il prodotto molto bello come rappresentato in foto ,da vicino ancora più bello 🤩
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Verified review
Jan 22, 2023
Very fast delivery and friendly use website although and app would be great.
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Answer by CLUSE.com
Jan 25, 2023
Dear customer,
Happy to hear the whole CLUSE experience was positive.
KR,
Team CLUSE
Verified review
Feb 14, 2023
Quickly dispached, nicely and safely packed, would definitely recommend
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Verified review
Jan 29, 2023
Lovely variety of watches. Ordered and received very quickly.
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