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TrustmarkValid
certified since: 3/27/2019
updated on: 8/14/2022
CLUSE.com is checked and certified according to the Trusted Shops quality criteria
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- Protection of personal data
- Clear ordering process
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At CLUSE.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more
Reviews for CLUSE.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
7 months ago
It was very easy to make an order. Everything was like it was written in e mali.
But when my order was coming to me for 5-6days nothing has happened in status until I wrote to Cluse and my official post office to see what is going on. Next morning got my order with written specific time on, that had to be done. And I am so happy with the watch. I was more secure because I took this tipe of insurance.
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the most relevant critical review
18 days ago
The delivery for Morocco is free, so we ordered a watch (as a gift) the 13th of July. Via the tracking code we see that the watch arrived in Morocco on the 15th of July. Since then, it seems that the watch is blocked at customs. We can't contact anybody to resolve the problem. If the shipment is free, why is the watch blocked at customs?
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Reviews for CLUSE.com
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Verified review
3 days ago
The quality of the item is so poor. The gold/silver mix strap looks so cheap! Returns are a pain!
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Verified review
8 days ago
Never received the item
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Verified review
18 days ago
The delivery for Morocco is free, so we ordered a watch (as a gift) the 13th of July. Via the tracking code we see that the watch arrived in Morocco on the 15th of July. Since then, it seems that the watch is blocked at customs. We can't contact anybody to resolve the problem. If the shipment is free, why is the watch blocked at customs?
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Verified review
20 days ago
Le colis n’a jamais été livré par le transporteur, donc je ne peux pas noter le produit.
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Verified review
23 days ago
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Verified review
3 months ago
I ordered a new watch strap to go with my la Roche close watch. The watch is 5yrs old and I still love it. The strap is gorgeous but unfortunately has fallen off several times.
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Answer by CLUSE.com
3 months ago
Dear customer,
Thank you for your review.
Sorry to hear that your old strap is not working correctly anymore.
If you need any further assistance, please let us know. We are always here to help you.
KR,
Team CLUSE
Verified review
7 months ago
I was told I would be able to send a return for free. I cannot get a returns label that is pre paid. I am still waiting for this to be sent to me.
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Answer by CLUSE.com
7 months ago
Hello,
thank you for your feedback. If you have questions regarding the return policy you can always have a look at our website. The customer service was already in touch with you to try and solve the issue.
Kind regards, CLUSE
Verified review
8 months ago
J'aimerai enlever le Trusted shop
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Answer by CLUSE.com
7 months ago
Bonjour,
Merci pour vos commentaires. Si notre service client peut vous aider de quelque manière que ce soit, n'hésitez pas à envoyer un e-mail à care@cluse.com. Nous sommes toujours disponibles et vous aiderons du mieux que nous pourrons.
Cordialement, CLUSE
Verified review
8 months ago
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Verified review
8 months ago
Pues mal porque hice el pedido hace más de 15 días , no me ha llegado el pedido ni me devuelven el dinero ni me contestan dónde está mi pedido ni nada. Me han engañado he perdido 70 € y no tengo el producto. Mi hija se quedó sin regalo y se están riendo de mí
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Verified review
10 months ago
Los envíos tardan más de lo estipulado
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Verified review
10 months ago
Deliver the order BEFORE you request a rating
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Verified review
10 months ago
Lovely watch I love the style but it feels very light and cheap
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