TrustmarkValid
TrustmarkValid
certified since: Mar 27, 2019
updated on: May 30, 2023
CLUSE.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
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At CLUSE.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more
Reviews for CLUSE.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Dec 17, 2022
The service was good but I needed extra links for my watch and I got that straight away but then I noticed that the battery was dead. This was very disappointing. I had to, again go the retailer to have the battery replaced when I hadn't even worn the watch, yet!. The retailer advice that it is better to buy from the retailer that the internet. In this case he may have been right :-(
Anyways the watch is working perfectly now.
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the most relevant critical review
Apr 23, 2023
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
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Reviews for CLUSE.com
Verified review
Mar 24, 2023
great exp but had to pay fior the return
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Verified review
Mar 7, 2023
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Verified review
Mar 17, 2023
The order has never arrived and I have neither the watch not the money and if the order did not arrive I would need a refund and I don't know how to contact you.
It is unbelievable that no one has replied for days.
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Answer by CLUSE.com
Mar 17, 2023
Hello,
We are sorry the carrier had some delays with your order. Our Customer Care Team was able to find a solution for it by now.
Please accept our apologies for the inconvenience caused.
KR,
Team CLUSE
Verified review
Mar 11, 2023
I am just waiting for my order from almost to week and I don’t receive
I need my refund inmediately I can not wait more
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Answer by CLUSE.com
Mar 16, 2023
Dear customer,
According to the tracking your parcel has been delivered by now.
Please let us know if you need any further assistance.
KR,
Team CLUSE
Verified review
Mar 26, 2023
Avisar de que se va a retrasar un pedido. No se puede poner que va a tardar 5 días y llevo 10 esperando
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Answer by CLUSE.com
Mar 27, 2023
Dear customer,
I am really sorry to hear this.
Please send us an email so we can provide you with a solution.
Our email address is care@cluse.com
KR,
Team CLUSE
Verified review
Mar 15, 2023
The delivery was very much withdrawn in time
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Answer by CLUSE.com
Mar 16, 2023
Dear customer,
I am really sorry to hear that your parcel arrived later than expected.
Please accept our sincerest apologies.
KR,
Team CLUSE
Verified review
Feb 15, 2023
Cumplir con los plazos de entrega y si no es posible, ser realistas con los tiempos de envío
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Answer by CLUSE.com
Feb 16, 2023
Dear customer,
I am really sorry to hear this.
Please email us at care@cluse.com so we can provide you with a solution.
KR,
Team CLUSE
Verified review
Feb 21, 2023
The watch strap is old fashioned
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Feb 22, 2023
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Feb 22, 2023
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Feb 21, 2023
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Feb 20, 2023
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Feb 19, 2023
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Feb 16, 2023
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Feb 14, 2023
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Feb 13, 2023
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Verified review
Feb 12, 2023
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Verified review
Feb 12, 2023
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Answer by CLUSE.com
Feb 16, 2023
Dear customer,
I am really sorry to hear that you are not happy with our services.
Please email us at care@cluse.com so we can provide you with a solution.
KR,
Team CLUSE
Verified review
Feb 11, 2023
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Verified review
Feb 9, 2023
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