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CLUSE.com
Reviews:

707 reviews in the last 12 months2,707 total reviews  

4.66
Excellent

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Most relevant positive review

Oct 24, 2023
 Verified review
J'ai acheté une sac à dos nuite pour les cours . Il est juste parfait , le design est incroyable épuré et simple . La place à l'intérieur est juste parfaite , le pochette de rangement est parfaite pour une iPad Pro. Et je suis plus qu’heureuse d’avoir effectué cette achat . De plus il résiste à l’eau donc mes affaires sont en sécurité

Most relevant negative review

Feb 13, 2024
 Verified review
The return policy is very bothersome. You gotta take multiple steps, some of them seem very unnecessary like privately letting CLUSE know by e-mail that you would like to return a product. Just let your customers return? Having the form added to the package instead of having to print it yourself would be welcome as well. You should also make your order forms so that a customer has to fill out every important info. My street number wasn't noted down so my package is in limbo and I've been waiting for over 2 weeks now. After finding this out myself I contacted you but you kindly directed me to the shipping company. You should improve your customer experience by a lot for me to order again or recommend.
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Reviews for CLUSE.com

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Nov 21, 2023
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Nov 21, 2023
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Oct 21, 2023
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Oct 17, 2023
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Oct 14, 2023
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Feb 13, 2024
 Verified review

You should improve your customer experience by a lot.

The return policy is very bothersome. You gotta take multiple steps, some of them seem very unnecessary like privately letting CLUSE know by e-mail that you would like to return a product. Just let your customers return? Having the form added to the package instead of having to print it yourself would be welcome as well. You should also make your order forms so that a customer has to fill out every important info. My street number wasn't noted down so my package is in limbo and I've been waiting for over 2 weeks now. After finding this out myself I contacted you but you kindly directed me to the shipping company. You should improve your customer experience by a lot for me to order again or recommend.
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Apr 13, 2024
 Verified review
The quality was not as expected as they were few tiny tiny dots in the bag when I had arrived , expected a better quality, also the cancellation process is not so convenient as once ordered it never allows to cancel but only return is possible I have mistakenly ordered a different colour but couldn't cancel it and had to accept the delivery. Out of everything the quality is poor too
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Answer by CLUSE.com
Apr 30, 2024
Dear customer, We are really sorry to hear that you are not satisfied with the quality. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Jan 21, 2024
 Verified review

Venduto un reso

Non è stato il primo acquisto, è sempre stato tutto perfetto, sia gli orologi acquistati in precedenza che le spedizioni. Stavolta, ho trovato all'interno della scatolina un biglietto con un messaggio che non mi apparteneva e l'orologio non aveva la pellicola di protezione come sempre. Penso che mi abbiate venduto come nuovo un orologio che è stato restituito.
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May 18, 2024
 Verified review
Express delivery is fake. I made a order on a Wednesday afternoon and didn’t receive my package until Monday. After asking for a refund they told me it was bank holiday in Germany, so I didn’t get anything back.
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Apr 20, 2024
 Verified review

Délai et traduction

J'aurais souhaité recevoir les mails en français et non en anglais malgré mes relances. Et un délai plus rapide car j'ai reçu ma commande plus de 2 semaines plus tard je n'ai pas pu offrir le cadeau à temps.
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Oct 11, 2023
 Verified review
This is the second watch I’ve purchased from Cluse which unfortunately have really short straps. I’ve not got big wrists at all but have to use the second last hole on the strap.
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Dec 13, 2023
 Verified review
I sent back my parcel on 21/11 and since then no news and still 0 refund. Pitiful customer service My first experience with you was very mediocre and I wouldn't recommend cluse
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Answer by CLUSE.com
Dec 20, 2023
Dear customer, Thank you for your message. I see that we are in contact with you to settle this case. KR, Team CLUSE
Feb 21, 2024
 Verified review

out of stock for ages

The item I was interested in was out of stock for a ver very long time- nothing extraordinary, a black leather and gold strap. Also I think the straps are overpriced.
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Answer by CLUSE.com
Apr 9, 2024
Dear customer, Thank you for your review. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Oct 5, 2023
 Verified review
I wasn’t aware there would be important fees. That was not mentioned beforehand. It was more than what I was expecting to pay.
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Mar 16, 2024
 Verified review
Paid for express delivery and it came later than standard, plus the customer service did not try make up for anything
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Answer by CLUSE.com
Apr 9, 2024
Dear customer, I am really sorry to hear this. I see that you have been in contact with our customer care team. Please reach out to them again so we can help you with a solution. KR, Team CLUSE
Dec 19, 2023
 Verified review
I paid for a express delivery and I didn´t receive the watch yet. today it´m make 7 business days.
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Answer by CLUSE.com
Dec 20, 2023
Dear customer, I am really sorry to hear this. Please email us at care@cluse.com so we can provide you with a solution. KR, Team CLUSE
Feb 28, 2024
 Verified review
according to the DHL tracking, my watch is since 23 February in Bulgaria but I live in Belgium...
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Answer by CLUSE.com
Mar 7, 2024
Hello, We apologize to you on behalf of our partner carrier. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Apr 8, 2024
 Verified review
never received, more than 1 week and nothing came to me, the watch is in deutshland
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Answer by CLUSE.com
Apr 9, 2024
Hello, We apologize to you on behalf of our partner carrier. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Dec 24, 2023
 Verified review
My delivery from 14th December has not arrived for Christmas. I am very annoyed.
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Answer by CLUSE.com
Jan 9, 2024
Hello, we are really sorry to hear that. You can send us an email to care@cluse.com so that we can help you. Have a good day, CLUSE
Dec 27, 2023
 Verified review
I did not receive anything after 13 days !
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Answer by CLUSE.com
Jan 9, 2024
Hello, We apologize to you on behalf of our partner carrier. I see in the meantime that you have contacted our customer service and that this has been resolved with our team. KR, Team CLUSE