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CLUSE.com
Reviews:

636 reviews in the last 12 months2,277 total reviews  

4.51
Excellent

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Top positive review

Sep 4, 2023
 Verified review
The bag is beautiful. It’s like having a daily stylish purse but in backpack mode. I’m a medical resident and was always the carrying my purse and a suitcase bag with my laptop. Lots of bags, right? Now I carry everything here and I always look well. The almond color goes amazing with all my outfits. The quality is the thing that doesn’t let me give 5 stars. It’s not amazing for the expensive price it costs. I think it’ll be damaged in a few months with scratches and things but let’s see :) hope not!

Top negative review

Apr 23, 2023
 Verified review
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
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Reviews for CLUSE.com

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May 21, 2023
 Verified review
Pague el servicio exprés y no me llego en la fecha prevista, me fastidio un regalo de cumpleaños.
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Answer by CLUSE.com
Jul 5, 2023
Dear customer, I see that your order has been delivered already. Please contact us via mail if you need any further assistance. KR, Team CLUSE
Aug 29, 2023
 Verified review

Won't order again

Please rethink your return policy or do not ship abroad if you cannot set up a simple process.
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Answer by CLUSE.com
Sep 11, 2023
Dear customer, As stated on our website we only have a free return service for selected countries. Please accept our sincerest apologies. KR, Team CLUSE
Aug 1, 2023
 Verified review
I order the watch more than 10 days again and it never got home, I do t know where is it
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Jun 19, 2023
 Verified review
It hasn’t arrived yet after 13 days. When it clearly said it would take 3 to 4 days.
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Answer by CLUSE.com
Jul 5, 2023
Dear customer, I see that your order has been delivered by now. Sorry for the delay. KR, Team CLUSE
Jul 5, 2023
 Verified review
The watch stopped moving this morning,I purchased the watch on June 24, 2023.
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Aug 13, 2023
 Verified review

Good design but poor details and materials

The backpack is nice, but the materials used for internal pockets aren’t great
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Apr 24, 2023
 Verified review
Watch has still not arrived after more than 2 weeks. No message or assistance
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Answer by CLUSE.com
May 15, 2023
Dear customer, I see that the parcel is delivered by now. KR, Team CLUSE
Jun 14, 2023
 Verified review
My order never arrived, It says “full filled” het I don’t have the package…
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Answer by CLUSE.com
Jul 5, 2023
Dear customer, I see that your order has been delivered already. Please contact us via mail if you need any further assistance. KR, Team CLUSE
Jun 9, 2023
 Verified review
No shipment update and no reply from CS to follow up on the order.
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Answer by CLUSE.com
Jul 5, 2023
Dear customer, I see that your order has been delivered already. Please contact us via mail if you need any further assistance. KR, Team CLUSE
Jul 3, 2023
 Verified review
You did not provide to the transport agency my complete address
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Answer by CLUSE.com
Jul 5, 2023
Dear customer, Your address is automatically forwarded to the carrier. So they receive the address you have filled in. KR, Team CLUSE
Apr 13, 2023
 Verified review
I didn’t receive yet my product, so I can’t value the product
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Answer by CLUSE.com
Apr 20, 2023
Dear customer, I am really sorry to hear this. Please contact us via care@cluse.com so we can solve this for you. KR, Team CLUSE
Jun 22, 2023
 Verified review
Compra realizada el 12/6. A 22/6 no he recibido nada
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Answer by CLUSE.com
Jul 5, 2023
Dear customer, I see that your order has been delivered by now. Sorry for the delay. KR, Team CLUSE
Apr 14, 2023
 Verified review
It's been 10 days and the shipment hasn't arrived.
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Answer by CLUSE.com
Apr 20, 2023
Dear customer, I am really sorry to hear this. Please contact us via care@cluse.com so we can solve this for you. KR, Team CLUSE
Jul 3, 2023
 Verified review
the watch never arrived and neither did my refund
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Answer by CLUSE.com
Jul 5, 2023
Dear customer, I see that you have been refunded by now. Please accept our sincerest apologies for the inconvenience. KR, Team CLUSE
Jun 28, 2023
 Verified review
It's been 10 days and I've not received my order
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Jun 24, 2023
 Verified review
After two weeks stil didn't receive anything.
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Answer by CLUSE.com
Jul 5, 2023
Dear customer, I see that your order has been delivered by now. Sorry for the delay. KR, Team CLUSE
Jun 23, 2023
 Verified review

Defect

The date preview is broken after only 2 months
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Answer by CLUSE.com
Oct 31, 2023
Dear customer, Thank you for your message. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Jun 5, 2023
 Verified review
Buenos dias, aun no me ha llegado el pedido.
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Answer by CLUSE.com
Jul 5, 2023
Dear customer, I see that your order has been delivered already. Please contact us via mail if you need any further assistance. KR, Team CLUSE
Aug 17, 2023
 Verified review
Bad quality and it was made in china.
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Answer by CLUSE.com
Sep 11, 2023
Dear customer, I am really sorry to hear this. We always deliver high quality products You can always send it back within 30 days if you are not happy with it. KR, Team CLUSE
Jul 6, 2023
 Verified review
I didnt received my package
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