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certified since: 3/27/2019
updated on: 6/25/2022
CLUSE.com is checked and certified according to the Trusted Shops quality criteria
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Reviews for CLUSE.com
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the most relevant positive review
6 months ago
The order has been sent immediately and I received two days before the due date. I had a little problem with the clock not working when arrived, But the customer care team suggested me to try to change battery first (with refund for this expense) and then eventually they would have replaced the entire product. Fortunately the problem was just the battery and my new clock is working perfectly now.
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the most relevant critical review
6 months ago
Pues mal porque hice el pedido hace más de 15 días , no me ha llegado el pedido ni me devuelven el dinero ni me contestan dónde está mi pedido ni nada. Me han engañado he perdido 70 € y no tengo el producto. Mi hija se quedó sin regalo y se están riendo de mí
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Reviews for CLUSE.com
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Verified review
4 days ago
Puntuali e prodotto come da foto sito. Bellissimo.
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Verified review
25 days ago
UPS did not deliver when they said
We waited in all day as they said it would be delivered by the end of the day, and at 10pm we got another mail saying the came thing for the next day
It finally arrived at 12.30
Not your fault but a bit of a downer
Watch was very nice 👌
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Answer by CLUSE.com
24 days ago
Dear customer,
Thank you for your review.
I am sorry to hear that your order came in a day late.
Happy to hear that it arrived by now.
If you need any further assistance, please let me know.
KR,
Team CLUSE
Verified review
1 month ago
Took a long time to arrive and cost more than the watch i wear everyday . But this was for my wife and money does not matter .
Decent product and well made but pricey ( £25 ) for a watch strap that was fiddly to re-fit.
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1 month ago
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1 month ago
I ordered a new watch strap to go with my la Roche close watch. The watch is 5yrs old and I still love it. The strap is gorgeous but unfortunately has fallen off several times.
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Answer by CLUSE.com
24 days ago
Dear customer,
Thank you for your review.
Sorry to hear that your old strap is not working correctly anymore.
If you need any further assistance, please let us know. We are always here to help you.
KR,
Team CLUSE
Verified review
4 months ago
The delivery was good, but the brown strap on the watch that I paid 169€ for has a little scratch on it.
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Answer by CLUSE.com
4 months ago
Dear customer,
Thank you for your message.
We are very sorry to hear that your strap was delivered with a little scratch on it. We have solved this case today for you via email.
Please accept our sincerest apologies for the inconvenience.
Have a wonderful day.
KR,
Team CLUSE.
Verified review
4 months ago
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4 months ago
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5 months ago
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Verified review
5 months ago
It was very easy to make an order. Everything was like it was written in e mali.
But when my order was coming to me for 5-6days nothing has happened in status until I wrote to Cluse and my official post office to see what is going on. Next morning got my order with written specific time on, that had to be done. And I am so happy with the watch. I was more secure because I took this tipe of insurance.
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Verified review
5 months ago
Good service. Package came within 24hrs of stated time.
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Verified review
5 months ago
I was told I would be able to send a return for free. I cannot get a returns label that is pre paid. I am still waiting for this to be sent to me.
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Answer by CLUSE.com
5 months ago
Hello,
thank you for your feedback. If you have questions regarding the return policy you can always have a look at our website. The customer service was already in touch with you to try and solve the issue.
Kind regards, CLUSE
Verified review
6 months ago
J'aimerai enlever le Trusted shop
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Answer by CLUSE.com
6 months ago
Bonjour,
Merci pour vos commentaires. Si notre service client peut vous aider de quelque manière que ce soit, n'hésitez pas à envoyer un e-mail à care@cluse.com. Nous sommes toujours disponibles et vous aiderons du mieux que nous pourrons.
Cordialement, CLUSE
Verified review
6 months ago
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Verified review
6 months ago
Pues mal porque hice el pedido hace más de 15 días , no me ha llegado el pedido ni me devuelven el dinero ni me contestan dónde está mi pedido ni nada. Me han engañado he perdido 70 € y no tengo el producto. Mi hija se quedó sin regalo y se están riendo de mí
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6 months ago
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6 months ago
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6 months ago
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6 months ago
The order came very quick
But the gift bag came in bad conditions
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