TrustmarkValid
TrustmarkValid
certified since: Mar 27, 2019
updated on: Jan 27, 2023
CLUSE.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
Secured by a guarantee
At CLUSE.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more
Reviews for CLUSE.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Feb 11, 2022
It was very easy to make an order. Everything was like it was written in e mali.
But when my order was coming to me for 5-6days nothing has happened in status until I wrote to Cluse and my official post office to see what is going on. Next morning got my order with written specific time on, that had to be done. And I am so happy with the watch. I was more secure because I took this tipe of insurance.
Read more
Report review
Show all positive reviews
the most relevant critical review
Sep 28, 2022
J'ai commandé un bracelet de montre que je souhaite renvoyer j'ai voulu utiliser le portail mais ça me met que mon numéro de commande est introuvable.
Read more
Report review
Show all critical reviews
Reviews for CLUSE.com
Verified review
3 days ago
Report review
Verified review
4 days ago
Report review
Verified review
5 days ago
Report review
Answer by CLUSE.com
2 days ago
Dear customer,
I am really sorry to hear you experience was not pleasant.
Please contact us via mail if you need any further assistance.
Our email is care@cluse.com
KR,
Team CLUSE
Verified review
5 days ago
Report review
Answer by CLUSE.com
2 days ago
Dear customer,
I am really sorry to hear you experience was not pleasant.
Please contact us via mail if you need any further assistance.
Our email is care@cluse.com
KR,
Team CLUSE
Verified review
6 days ago
Op 10 januari een bestelling geplaatst. 11 dagen later nog steeds niet ontvangen. Contact gehad met cluse. Betaling is zogezegd niet doorgekomen. Maar bij mij is het bedrag er wel afgehaald. Ik heb een betalingsbewijs gestuurd. Maar geen antwoord op gehad. Daarop nog een e-mail gestuurd. Nog steeds niets te horen. Wauw. Heel professioneel
Report review
Answer by CLUSE.com
2 days ago
Beste,
Ik zie dat jouw probleem is opgelost door onze klantenservice.
Excuses voor het ongemak.
KR
Team CLUSE
Verified review
7 days ago
Never received my order, never been pay back.
Report review
Answer by CLUSE.com
2 days ago
Dear customer,
Your case has been solved by our customer service team.
Sorry for the inconvenience.
KR
Team CLUSE
Verified review
7 days ago
Report review
Verified review
7 days ago
Report review
Verified review
9 days ago
The clock didn’t work. Arrived without battery
Report review
Answer by CLUSE.com
2 days ago
Dear customer,
Your problem has been solved by our customer care team.
Sorry for the inconvenience.
KR
Team CLUSE
Verified review
9 days ago
Beautiful watch however the mother of pearl on the watch face appears more white than pearly.
Report review
Verified review
10 days ago
Después de tres semanas llegó el reloj, muy bien! Pero podían tener mejor atención al cliente, no contestan a los correos electrónicos.
Report review
Answer by CLUSE.com
2 days ago
Dear,
Your case has been solved by our customer care team.
Sorry for the delay.
KR,
Team CLUSE
Verified review
10 days ago
Report review
Verified review
10 days ago
Report review
Verified review
10 days ago
Report review
Verified review
11 days ago
Report review
Verified review
11 days ago
Report review
Verified review
11 days ago
I bought the same watch twice and they never arrived...
The money was returned and I bought a new one with express shipment and it finally arrived.
The shipping company has to be improved or changed.
Report review
Verified review
12 days ago
Report review
Verified review
12 days ago
Should offer watches for people with smaller wrists and sell watches w circumference size between 15cm to 20cm. I had to return mine as I was 1cm off (15cm).
Report review
Answer by CLUSE.com
2 days ago
Dear customer,
I am really sorry to hear this.
We will forward your feedback to our product development team.
KR,
Team CLUSE
Verified review
13 days ago
Report review