CLUSE.comReviews:
668 reviews in the last 12 months2,543 total reviews
Excellent
TrustmarkValid
Most relevant positive review
Sep 4, 2023
Verified review
The bag is beautiful. It’s like having a daily stylish purse but in backpack mode. I’m a medical resident and was always the carrying my purse and a suitcase bag with my laptop. Lots of bags, right? Now I carry everything here and I always look well. The almond color goes amazing with all my outfits. The quality is the thing that doesn’t let me give 5 stars. It’s not amazing for the expensive price it costs. I think it’ll be damaged in a few months with scratches and things but let’s see :) hope not!
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Most relevant negative review
Sep 21, 2023
Verified review
Really disappointed with my purchase this time. The watch feels flimsy and cheap. Nothing like the one I purchased 5 years ago which I wear every day because it’s sturdy and gas kept it’s condition
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Reviews for CLUSE.com
Dec 19, 2023
Verified review
I paid for a express delivery and I didn´t receive the watch yet.
today it´m make 7 business days.
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Answer by CLUSE.com
Dec 20, 2023
Dear customer,
I am really sorry to hear this.
Please email us at care@cluse.com so we can provide you with a solution.
KR,
Team CLUSE
Feb 28, 2024
Verified review
according to the DHL tracking, my watch is since 23 February in Bulgaria but I live in Belgium...
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Answer by CLUSE.com
Mar 7, 2024
Hello,
We apologize to you on behalf of our partner carrier. Please contact us via care@cluse.com so we can help you further.
KR,
Team CLUSE
Aug 29, 2023
Verified review
Won't order again
Please rethink your return policy or do not ship abroad if you cannot set up a simple process.
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Answer by CLUSE.com
Sep 11, 2023
Dear customer,
As stated on our website we only have a free return service for selected countries.
Please accept our sincerest apologies.
KR,
Team CLUSE
Aug 1, 2023
Verified review
I order the watch more than 10 days again and it never got home, I do t know where is it
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Dec 24, 2023
Verified review
My delivery from 14th December has not arrived for Christmas. I am very annoyed.
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Answer by CLUSE.com
Jan 9, 2024
Hello,
we are really sorry to hear that. You can send us an email to care@cluse.com so
that we can help you.
Have a good day,
CLUSE
Aug 13, 2023
Verified review
Good design but poor details and materials
The backpack is nice, but the materials used for internal pockets aren’t great
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Dec 27, 2023
Verified review
I did not receive anything after 13 days !
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Answer by CLUSE.com
Jan 9, 2024
Hello,
We apologize to you on behalf of our partner carrier. I see in the
meantime that you have contacted our customer service and that this has been resolved
with our team.
KR,
Team CLUSE
Aug 17, 2023
Verified review
Bad quality and it was made in china.
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Answer by CLUSE.com
Sep 11, 2023
Dear customer,
I am really sorry to hear this.
We always deliver high quality products
You can always send it back within 30 days if you are not happy with it.
KR,
Team CLUSE
Dec 17, 2023
Verified review
Really poor on line support
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Answer by CLUSE.com
Dec 20, 2023
Dear customer,
Thank you for your message.
I see that we are in contact with you to settle this case.
KR,
Team CLUSE
Dec 17, 2023
Verified review
I never received my order
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Answer by CLUSE.com
Dec 20, 2023
Dear customer,
Thank you for your message.
I see that we are in contact with you to settle this case.
KR,
Team CLUSE
Jan 10, 2024
Verified review
Long delayed delivery
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Answer by CLUSE.com
Jan 15, 2024
Hello,
we are really sorry to hear that. You can send us an email to care@cluse.com so
that we can help you.
Have a good day,
CLUSE.
Dec 23, 2023
Verified review
It Never came.
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Answer by CLUSE.com
Jan 9, 2024
Hello,
we are really sorry to hear that. You can send us an email to care@cluse.com so
that we can help you.
Have a good day,
CLUSE
Feb 6, 2024
Verified review
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Answer by CLUSE.com
Feb 12, 2024
Dear customer,
Thank you for your review.
Please contact us via care@cluse.com so we can help you further.
KR,
Team CLUSE
Oct 4, 2023
Verified review
Report review
Answer by CLUSE.com
Oct 31, 2023
Dear customer,
Please contact us via mail so we can discuss why we you gave us a 1 star review.
KR,
Team CLUSE
Sep 13, 2023
Verified review
Report review
Answer by CLUSE.com
Oct 31, 2023
Dear customer,
Please send us an email and tell us why you are not happy with our services.
We would like to help you further.
KR,
Team CLUSE