Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Sep 4, 2023
Verified review
The bag is beautiful. It’s like having a daily stylish purse but in backpack mode. I’m a medical resident and was always the carrying my purse and a suitcase bag with my laptop. Lots of bags, right? Now I carry everything here and I always look well. The almond color goes amazing with all my outfits. The quality is the thing that doesn’t let me give 5 stars. It’s not amazing for the expensive price it costs. I think it’ll be damaged in a few months with scratches and things but let’s see :) hope not!
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
You should improve your customer experience by a lot.
The return policy is very bothersome. You gotta take multiple steps, some of them seem very unnecessary like privately letting CLUSE know by e-mail that you would like to return a product. Just let your customers return? Having the form added to the package instead of having to print it yourself would be welcome as well.
You should also make your order forms so that a customer has to fill out every important info. My street number wasn't noted down so my package is in limbo and I've been waiting for over 2 weeks now. After finding this out myself I contacted you but you kindly directed me to the shipping company.
You should improve your customer experience by a lot for me to order again or recommend.
Report review
Feb 6, 2024
Verified review
Report review
Answer by CLUSE.com
Feb 12, 2024
Dear customer,
Thank you for your review.
Please contact us via care@cluse.com so we can help you further.
KR,
Team CLUSE
Jan 21, 2024
Verified review
Venduto un reso
Non è stato il primo acquisto, è sempre stato tutto perfetto, sia gli orologi acquistati in precedenza che le spedizioni. Stavolta, ho trovato all'interno della scatolina un biglietto con un messaggio che non mi apparteneva e l'orologio non aveva la pellicola di protezione come sempre. Penso che mi abbiate venduto come nuovo un orologio che è stato restituito.
Report review
Jan 15, 2024
Verified review
High Quality of Customer Care
Received in excellent condition. Delivery very timely.
Problem that watch received was not that ordered handled/solved by Customer Care with understanding and professionalism. Very much appreciated by wife and I.
We will not hesitate to recommend CLUSE watches to family, friends and acquaintances.
Best regards,
Marc
Report review
Jan 6, 2024
Verified review
Lovely watch . Great service quick delivery
Saw a lovely watch before Christmas just waited until their sale was reduced by €50 even with the bank holidays over new year it still only took 6 days to arrive to Ireland . Delighted with it . Tracking very easy to follow too . Customer service very helpful would definitely buy off them again .
Report review
Jan 20, 2024
Verified review
Jewllery and backpack
Love the jewllery! I've been wearing my necklace 1 year non-stop and it's the same as the day I bought it. Got so much conpliments on my backpack too, I'm mainly using it for short work trips where I have to carry my laptop.
Report review
Jan 24, 2024
Verified review
Beautiful watches
The watches are beautiful and seems to be in good quality and leather strap looks also great. Changing the strap is really easy. I appreciate free delivery.
Report review
Jan 14, 2024
Verified review
Everything as in the description, fast delivery! What could be changed is to make the clasp more secure, because it doesn’t hold well.
Report review
Jan 12, 2024
Verified review
Good watch, safe delivery
Watch was exactly as I expected, well packaged and delivered fairly promptly. DHL do take their time going through European customs.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.