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Top positive review
Sep 4, 2023
Verified review
The bag is beautiful. It’s like having a daily stylish purse but in backpack mode. I’m a medical resident and was always the carrying my purse and a suitcase bag with my laptop. Lots of bags, right? Now I carry everything here and I always look well. The almond color goes amazing with all my outfits. The quality is the thing that doesn’t let me give 5 stars. It’s not amazing for the expensive price it costs. I think it’ll be damaged in a few months with scratches and things but let’s see :) hope not!
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
You should improve your customer experience by a lot.
The return policy is very bothersome. You gotta take multiple steps, some of them seem very unnecessary like privately letting CLUSE know by e-mail that you would like to return a product. Just let your customers return? Having the form added to the package instead of having to print it yourself would be welcome as well.
You should also make your order forms so that a customer has to fill out every important info. My street number wasn't noted down so my package is in limbo and I've been waiting for over 2 weeks now. After finding this out myself I contacted you but you kindly directed me to the shipping company.
You should improve your customer experience by a lot for me to order again or recommend.
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Feb 6, 2024
Verified review
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Answer by CLUSE.com
Feb 12, 2024
Dear customer,
Thank you for your review.
Please contact us via care@cluse.com so we can help you further.
KR,
Team CLUSE
Jan 15, 2024
Verified review
High Quality of Customer Care
Received in excellent condition. Delivery very timely.
Problem that watch received was not that ordered handled/solved by Customer Care with understanding and professionalism. Very much appreciated by wife and I.
We will not hesitate to recommend CLUSE watches to family, friends and acquaintances.
Best regards,
Marc
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Jan 6, 2024
Verified review
Lovely watch . Great service quick delivery
Saw a lovely watch before Christmas just waited until their sale was reduced by €50 even with the bank holidays over new year it still only took 6 days to arrive to Ireland . Delighted with it . Tracking very easy to follow too . Customer service very helpful would definitely buy off them again .
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Dec 26, 2023
Verified review
Absolutely delighted with your service. Don't think your could do anything else. East to track and delivery very fast. Will definitely shop with you again. Thank you for your service
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Jan 14, 2024
Verified review
Everything as in the description, fast delivery! What could be changed is to make the clasp more secure, because it doesn’t hold well.
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Jan 12, 2024
Verified review
Good watch, safe delivery
Watch was exactly as I expected, well packaged and delivered fairly promptly. DHL do take their time going through European customs.
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Jan 17, 2024
Verified review
Cluse watchband
I ordered this from Cluse overseas and I received it within the week! I was kept informed all the time! I was most impressed!
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Jan 6, 2024
Verified review
The watch is good as it was on the website but in my opinion the watch is too thin I was expecting it a little more bigger
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Dec 26, 2023
Verified review
Love the packaging the watch it’s self amazing goes with everything reasonable pricing shipping excellent aswell
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Dec 19, 2023
Verified review
I paid for a express delivery and I didn´t receive the watch yet.
today it´m make 7 business days.
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Answer by CLUSE.com
Dec 20, 2023
Dear customer,
I am really sorry to hear this.
Please email us at care@cluse.com so we can provide you with a solution.
KR,
Team CLUSE
Jan 9, 2024
Verified review
Love CLUSE products, excellent company and service, very happy with my watch and watch straps.
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Jan 3, 2024
Verified review
Excellent quality watch strap, bought as a replacement for a Cluse watch I've had for years.
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