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TrustmarkValid
certified since: Mar 27, 2019
updated on: Jun 10, 2023
CLUSE.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
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At CLUSE.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more
Reviews for CLUSE.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Dec 17, 2022
The service was good but I needed extra links for my watch and I got that straight away but then I noticed that the battery was dead. This was very disappointing. I had to, again go the retailer to have the battery replaced when I hadn't even worn the watch, yet!. The retailer advice that it is better to buy from the retailer that the internet. In this case he may have been right :-(
Anyways the watch is working perfectly now.
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the most relevant critical review
Apr 23, 2023
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
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Reviews for CLUSE.com
Verified review
Mar 14, 2023
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Verified review
Mar 11, 2023
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Verified review
Apr 3, 2023
Mala gestión de envío, hace más de una semana que hice el pedido y aún no lo he recibido.
No entiendo cómo me pueden pedir opinión sobre mi artículo cuándo todavía no lo he recibido...
Pongo una estrella porque no hay opción de poner ninguna.
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Answer by CLUSE.com
Apr 5, 2023
Dear customer,
I am really sorry to hear this.
Please contact us via care@cluse.com so we can solve this for you.
KR,
Team CLUSE
Verified review
Mar 30, 2023
Their commitment is 5-7 days delivery time but almost 2 weeks after the shipment the package is still traveling somewhere around Europe and no answer is given to my requests by the 'customer care' of cluse. Unacceptable!
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Answer by CLUSE.com
Apr 5, 2023
Dear customer,
I am really sorry to hear this.
Please contact us via care@cluse.com so we can solve this for you.
KR,
Team CLUSE
Verified review
Mar 17, 2023
The order has never arrived and I have neither the watch not the money and if the order did not arrive I would need a refund and I don't know how to contact you.
It is unbelievable that no one has replied for days.
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Answer by CLUSE.com
Mar 17, 2023
Hello,
We are sorry the carrier had some delays with your order. Our Customer Care Team was able to find a solution for it by now.
Please accept our apologies for the inconvenience caused.
KR,
Team CLUSE
Verified review
Mar 11, 2023
I am just waiting for my order from almost to week and I don’t receive
I need my refund inmediately I can not wait more
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Answer by CLUSE.com
Mar 16, 2023
Dear customer,
According to the tracking your parcel has been delivered by now.
Please let us know if you need any further assistance.
KR,
Team CLUSE
Verified review
Mar 26, 2023
Avisar de que se va a retrasar un pedido. No se puede poner que va a tardar 5 días y llevo 10 esperando
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Answer by CLUSE.com
Mar 27, 2023
Dear customer,
I am really sorry to hear this.
Please send us an email so we can provide you with a solution.
Our email address is care@cluse.com
KR,
Team CLUSE
Verified review
Mar 15, 2023
The delivery was very much withdrawn in time
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Answer by CLUSE.com
Mar 16, 2023
Dear customer,
I am really sorry to hear that your parcel arrived later than expected.
Please accept our sincerest apologies.
KR,
Team CLUSE
Verified review
Mar 31, 2023
Aún no he recibido el reloj, sigo esperando.
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Answer by CLUSE.com
Apr 5, 2023
Dear customer,
I am really sorry to hear this.
Please contact us via care@cluse.com so we can solve this for you.
KR,
Team CLUSE
Verified review
Apr 5, 2023
I have not receive my order yet
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Answer by CLUSE.com
Apr 20, 2023
Dear customer,
I am really sorry to hear this.
Please contact us via care@cluse.com so we can solve this for you.
KR,
Team CLUSE
Verified review
Mar 6, 2023
I like the quality of the strap. However, it is a bit wider than the one that came with the watch originally. I'd have preferred narrowing edges instead of the same width throughout. Rapid and free delivery.
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Verified review
Feb 11, 2023
The customer service I received was amazing. I was sent a faulty earring and by the end of the week they sent a replacement. Was quick and easy.
Definitely be shopping here again
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Verified review
Feb 15, 2023
Quick and efficient, got standard delivery in only 3 days ! Well packaged, and the watch is great, I'm really happy with the product!
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Verified review
Feb 18, 2023
Really efficient company. Excellent website free shipping for a great product. The lovely watch strap has given my watch a new life.
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Verified review
Feb 13, 2023
Very quick delivery. Lovely watch, exactly like on the photos.
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Verified review
Feb 15, 2023
Cumplir con los plazos de entrega y si no es posible, ser realistas con los tiempos de envío
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Answer by CLUSE.com
Feb 16, 2023
Dear customer,
I am really sorry to hear this.
Please email us at care@cluse.com so we can provide you with a solution.
KR,
Team CLUSE
Verified review
Feb 14, 2023
Il prodotto molto bello come rappresentato in foto ,da vicino ancora più bello 🤩
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Verified review
Feb 14, 2023
Quickly dispached, nicely and safely packed, would definitely recommend
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Verified review
Mar 9, 2023
Toujours très contente de mes montres de cluse et leur service
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Verified review
Feb 16, 2023
Tempestività nella sostituzione di un orologio diffettoso
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