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Most relevant positive review
Oct 10, 2024
Verified review
The delivery was fast (it took 5 days). I liked the fact I could track the package.
One thing that would make things better would be texting/emailing customer that the package will arrive by a certain hour of the day it arrived to a delivery post in my city. I was already at work when I received a call from postman saying he is at my address. Had I known he was going to be there by that hour, I would've gone to work a little bit later that day. I picked up the package at the nearest local post office.
The return policy is very bothersome. You gotta take multiple steps, some of them seem very unnecessary like privately letting CLUSE know by e-mail that you would like to return a product. Just let your customers return? Having the form added to the package instead of having to print it yourself would be welcome as well.
You should also make your order forms so that a customer has to fill out every important info. My street number wasn't noted down so my package is in limbo and I've been waiting for over 2 weeks now. After finding this out myself I contacted you but you kindly directed me to the shipping company.
You should improve your customer experience by a lot for me to order again or recommend.
Unfortunately the bracelet arrived already spotted with a dark part, not all rose gold.
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Answer by CLUSE.com
Aug 29, 2024
Dear customer,
We are sorry to hear that your bracelet arrived with a defect. Please contact us via care@cluse.com so we can help you further.
KR,
Team CLUSE
Sep 18, 2024
Verified review
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Answer by CLUSE.com
Sep 19, 2024
Dear customer,
Thank you for your review.
Please contact us via care@cluse.com so we can help you further.
KR,
Team CLUSE
Sep 2, 2024
Verified review
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Answer by CLUSE.com
Sep 4, 2024
Dear customer,
Thank you for your review.
Please contact us via care@cluse.com so we can help you further.
KR,
Team CLUSE
Jul 31, 2024
Verified review
really good
Everything was straightforward, from ordering to delivery. I ordered "Gift Box Minuit Watch and Strap, Gold Colour" and the product is as it is in the picture, even better. I would definitely order again!
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Aug 1, 2024
Verified review
Good products and prices.
First class straps that I ordered.
Excellent free delivery service from Germany. Constantly updated.
I have two Cluse watches, both six years old and as good as new.
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Jul 31, 2024
Verified review
Quick and Clean
Féroce Petite Steel, Full Black
https://cluse.com/fr/products/feroce-petite-steel-full-black-cw11214
50€ avec code promo. reçue en 3 jours.
Five stars *****
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Jul 29, 2024
Verified review
Fast delivery and great product.
Loads of reviews had problems with customer service however this was not something I had any experience with.
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Aug 10, 2024
Verified review
I love how you actively answer to my questions and respond to my needs concerning an issue with a new watch. Your client service is great.
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Jul 31, 2024
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Quick delivery, best prices in the website as I check other retailers that we’re charging on average 10-15% more for the same product.
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Aug 2, 2024
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Je suis très contente de mon expérience chez Cluse. La commande a été expédiée très rapidement et reçue en parfait état.
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Aug 11, 2024
Verified review
Lovely watch. Really nice style and comfortable to wear. The beautiful mother of pearl style face is very clear to read.
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Jul 26, 2024
Verified review
The ordered bag was damaged. After sending photos of the damage, CLUSE sent us a brand new bag without any issues.
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Jul 29, 2024
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Très satisfaite de ma commande reçu rapidement exactement comme sur la photo. Prix abordable. Je recommande.
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Aug 8, 2024
Verified review
I find Cluse excellent to deal with, there watches are of good quality and delivery services very efficient
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Jul 31, 2024
Verified review
It was an easy purchase I have an allergy to nickel and I have been wearing it without a problem so far