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Top positive review
Sep 4, 2023
Verified review
The bag is beautiful. It’s like having a daily stylish purse but in backpack mode. I’m a medical resident and was always the carrying my purse and a suitcase bag with my laptop. Lots of bags, right? Now I carry everything here and I always look well. The almond color goes amazing with all my outfits. The quality is the thing that doesn’t let me give 5 stars. It’s not amazing for the expensive price it costs. I think it’ll be damaged in a few months with scratches and things but let’s see :) hope not!
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
Watch came fast.Good packed.But bracelet from watch I expected little thicker.
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Mar 1, 2024
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Good service
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Mar 1, 2024
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Just perfect...rapid
Just perfect...rapid
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Feb 29, 2024
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Feb 28, 2024
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according to the DHL tracking, my watch is since 23 February in Bulgaria but I live in Belgium...
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Answer by CLUSE.com
Mar 7, 2024
Hello,
We apologize to you on behalf of our partner carrier. Please contact us via care@cluse.com so we can help you further.
KR,
Team CLUSE
Feb 25, 2024
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Feb 23, 2024
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I love the replacement straps for my watch and the quick delivery.
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Feb 21, 2024
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out of stock for ages
The item I was interested in was out of stock for a ver very long time- nothing extraordinary, a black leather and gold strap. Also I think the straps are overpriced.
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Feb 21, 2024
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Belle montre, jolie design. Produit commandé sur le site internet et réceptionné à domicile en parfait état.
Je recommande !
You should improve your customer experience by a lot.
The return policy is very bothersome. You gotta take multiple steps, some of them seem very unnecessary like privately letting CLUSE know by e-mail that you would like to return a product. Just let your customers return? Having the form added to the package instead of having to print it yourself would be welcome as well.
You should also make your order forms so that a customer has to fill out every important info. My street number wasn't noted down so my package is in limbo and I've been waiting for over 2 weeks now. After finding this out myself I contacted you but you kindly directed me to the shipping company.
You should improve your customer experience by a lot for me to order again or recommend.
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Feb 13, 2024
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Feb 12, 2024
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La qualità dei materiali ed il prezzo!
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Feb 11, 2024
Verified review
Love the watch. Fast delivery and lovely packaging. I would definitely buy again from you !
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