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Most relevant positive review
Oct 10, 2024
Verified review
The delivery was fast (it took 5 days). I liked the fact I could track the package.
One thing that would make things better would be texting/emailing customer that the package will arrive by a certain hour of the day it arrived to a delivery post in my city. I was already at work when I received a call from postman saying he is at my address. Had I known he was going to be there by that hour, I would've gone to work a little bit later that day. I picked up the package at the nearest local post office.
The return policy is very bothersome. You gotta take multiple steps, some of them seem very unnecessary like privately letting CLUSE know by e-mail that you would like to return a product. Just let your customers return? Having the form added to the package instead of having to print it yourself would be welcome as well.
You should also make your order forms so that a customer has to fill out every important info. My street number wasn't noted down so my package is in limbo and I've been waiting for over 2 weeks now. After finding this out myself I contacted you but you kindly directed me to the shipping company.
You should improve your customer experience by a lot for me to order again or recommend.
My item is still not here it was suppose to be 2 day delivery a week ago. It was for my daughter’s 21st birthday present. Very disappointed
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Answer by CLUSE.com
Oct 10, 2024
Hello,
We apologize to you on behalf of our partner carrier. Please contact us via care@cluse.com so we can help you further.
KR,
Team CLUSE
Sep 26, 2024
Verified review
Delivered /left withouth any notification from the seler re: delivery time ot customs.....poor comunication and damaged goods made in china …
Delivered iwithouth any notification and got rained over....Paid adtional prise for fast delivery
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Answer by CLUSE.com
Sep 30, 2024
Hello,
We apologize to you on behalf of our partner carrier. Please contact us via care@cluse.com so we can help you further.
KR,
Team CLUSE
10 days ago
Verified review
Still have not received my order
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Answer by CLUSE.com
10 days ago
Hello,
We apologize to you on behalf of our partner carrier. Please contact us via care@cluse.com so we can help you further.
KR,
Team CLUSE
Sep 29, 2024
Verified review
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Answer by CLUSE.com
Sep 30, 2024
Dear customer,
Thank you for your review.
Please contact us via care@cluse.com so we can help you further.
KR,
Team CLUSE
Aug 24, 2024
Verified review
Replacement watch strap
Nice selection of replacement watch straps. Could do with a link to a video for instructions. It's pretty easy to replace, but my strap was a little snug when attaching, and I wanted to be certain I was doing it the right way and not damaging anything.
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Sep 7, 2024
Verified review
Quick delivery and great products
Super fast ordering process as well as fast shipping! In 2 days my order was home :) I also really like their products, they are very nice designs.
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Sep 6, 2024
Verified review
Arrived quickly in perfect condition. Outer packaging could have been better.
My watch was just as described.
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Sep 1, 2024
Verified review
Great response, very professional and kind! Fantastic service towards the client!
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Sep 1, 2024
Verified review
Very fast to answer, and the procedure for changing the watch made very easy.
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Aug 30, 2024
Verified review
The quality and the shippment service are really good
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Aug 28, 2024
Verified review
Well packaged good quality item delivered promptly.