TrustmarkValid
TrustmarkValid
certified since: Mar 27, 2019
updated on: Oct 7, 2022
CLUSE.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
Secured by a guarantee
At CLUSE.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more
Reviews for CLUSE.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Feb 11, 2022
It was very easy to make an order. Everything was like it was written in e mali.
But when my order was coming to me for 5-6days nothing has happened in status until I wrote to Cluse and my official post office to see what is going on. Next morning got my order with written specific time on, that had to be done. And I am so happy with the watch. I was more secure because I took this tipe of insurance.
Read more
Report review
Show all positive reviews
the most relevant critical review
Jul 27, 2022
The delivery for Morocco is free, so we ordered a watch (as a gift) the 13th of July. Via the tracking code we see that the watch arrived in Morocco on the 15th of July. Since then, it seems that the watch is blocked at customs. We can't contact anybody to resolve the problem. If the shipment is free, why is the watch blocked at customs?
Read more
Report review
Show all critical reviews
Reviews for CLUSE.com
Verified review
5 days ago
Demasiados días para entregar la compra. Solo comunicación en inglés vendiendo en españa.
Report review
Verified review
9 days ago
I had a bad experience with express shipment. UPS gave a disappointing service.
Report review
Answer by CLUSE.com
5 hours ago
Dear customer,
I am really sorry to hear this.
We will send this feedback to UPS.
KR,
Team CLUSE
Verified review
10 days ago
J'ai commandé un bracelet de montre que je souhaite renvoyer j'ai voulu utiliser le portail mais ça me met que mon numéro de commande est introuvable.
Report review
Verified review
Aug 25, 2022
Unfortunately, it is impossible to purchase something by CC or DC, they know there is a problem, but instead of fixing it, they just ask you to buy with paypal. And if one has no paypal account?
Report review
Verified review
Jul 31, 2022
Order is nog steeds niet aangekomen in Nederland. Bestelling geplaatst op 18 juli, bijna 2 weken geleden…
Report review
Verified review
Jul 12, 2022
Point de livraison non respecté
Report review
Verified review
Jul 11, 2022
Low quality, too expensive
Report review
Verified review
Jan 18, 2022
Verkeerde item geleverd en vervolgens de klant alles laten oplossen is niet echt fijn.
Report review
Answer by CLUSE.com
Jan 21, 2022
Fijne dag,
Bedankt voor jou feedback. Sorry, er waren problemen met de levering. Onze klantenservice neemt graag contact met je op om het probleem op te lossen.
Met vriendelijke groet CLUSE
Verified review
Dec 31, 2021
We still haven't received our order. Almost three weeks waiting
Report review
Answer by CLUSE.com
Jan 5, 2022
Hello,
thank you for the review. Sad to hear that this problem occurred. The customer service will reach out to you, to help solve the issue.
Kind regards, CLUSE