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CLUSE.com
Reviews

: 1,993Good

4.41

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Reviews for CLUSE.com

1,045 verified reviews in the last 12 months

1,993 total reviews
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Top positive review

CLUSE.com customer
Dec 17, 2022
 Verified review
The service was good but I needed extra links for my watch and I got that straight away but then I noticed that the battery was dead. This was very disappointing. I had to, again go the retailer to have the battery replaced when I hadn't even worn the watch, yet!. The retailer advice that it is better to buy from the retailer that the internet. In this case he may have been right :-( Anyways the watch is working perfectly now.

Top negative review

CLUSE.com customer
Apr 23, 2023
 Verified review
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.

Reviews for CLUSE.com

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CLUSE.com customer
Sep 15, 2023
 Verified review
Pagué 5€ de gastos de envío express para que el pedido me llegara un miércoles como mucho, y no llegó hasta el lunes siguiente.
CLUSE.com customer
Jul 24, 2023
 Verified review
My order is delayed for 10 days and still hasn't arrived. Also costumer care is not replying to my emails.
CLUSE.com customer
Jul 16, 2023
 Verified review

Gift wrapping provided seperately

Bought as a gift, however arrived with gift bag separate with the expectation that the birthday girl wrap it herself 😂
CLUSE.com customer
Jul 6, 2023
 Verified review
There seems to be an issue with payment. I tried numerous times to make a purchase, I tried numerous cards, both my own and my partners and also used Paypal, every single time there was an error message. I contacted someone and they said it was strange but no help. Somehow my Revolut card worked and I got an order in. I had a second occasion I tried to place an order for and this time absolutely no card or payment method would work so I could not make my purchase. The entire process was extremely frustrating and unreliable and for a card to work it seemed to be completely random, out of about 10 attempts on 2 separate purchases only 1 attempt worked. I would not order from this website again. I have zero issues on any other website or with PayPal so it is entirely an error on the website.
CLUSE.com customer
Jun 15, 2023
 Verified review
CLUSE.com customer
Jun 15, 2023
 Verified review
Long expedition times.
Answer by CLUSE.com
Jul 5, 2023
Dear customer, I see that your order has been delivered by now. Sorry for the delay. KR, Team CLUSE
CLUSE.com customer
May 13, 2023
 Verified review
CLUSE.com customer
Feb 2, 2023
 Verified review
CLUSE.com customer
Jan 30, 2023
 Verified review
CLUSE.com customer
Jan 24, 2023
 Verified review
CLUSE.com customer
Jan 18, 2023
 Verified review

It has been 10 days since my order and I still have not received the product

It has been 10 days since my order, I still have not received the product. The original order said that it takes 3-5 working days. Today is day 7 and the shippment is only began to travel to destination country. For international shipments, please have more accurate estimations when the customer is placing an order and do not promise something which cannot be delivered in alloted time.
Answer by CLUSE.com
Jan 25, 2023
Dear customer, Your parcel has been delivered on the day you have sent the review. Hope that you are happy with the watch. KR Team CLUSE
CLUSE.com customer
Jan 16, 2023
 Verified review
I wasn't informed that I will be paying import tax on the watch I bought. It was a surprise to me. At least I should have been informed before I made the purchase.
Answer by CLUSE.com
Jan 25, 2023
Dear customer, Our terms and conditions clearly state that import duties might be charged upon delivery for NON EU deliveries. KR Team CLUSE
CLUSE.com customer
Jan 10, 2023
 Verified review
CLUSE.com customer
Jan 10, 2023
 Verified review
My experience is so bad. I dont have my pack and I buyed the 27th of December and now is 10th of January. The delivery is very slow and I am very enoyed
CLUSE.com customer
Jan 8, 2023
 Verified review
CLUSE.com customer
Dec 23, 2022
 Verified review
CLUSE.com customer
Oct 2, 2022
 Verified review
Demasiados días para entregar la compra. Solo comunicación en inglés vendiendo en españa.