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CLUSE.com
Reviews:

668 reviews in the last 12 months2,350 total reviews  

4.54
Excellent

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Top positive review

Sep 4, 2023
 Verified review
The bag is beautiful. It’s like having a daily stylish purse but in backpack mode. I’m a medical resident and was always the carrying my purse and a suitcase bag with my laptop. Lots of bags, right? Now I carry everything here and I always look well. The almond color goes amazing with all my outfits. The quality is the thing that doesn’t let me give 5 stars. It’s not amazing for the expensive price it costs. I think it’ll be damaged in a few months with scratches and things but let’s see :) hope not!

Top negative review

Sep 21, 2023
 Verified review
Really disappointed with my purchase this time. The watch feels flimsy and cheap. Nothing like the one I purchased 5 years ago which I wear every day because it’s sturdy and gas kept it’s condition
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Reviews for CLUSE.com

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Apr 7, 2024
 Verified review
Quality of the watch is ridiculously bad for 100 euros.
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Answer by CLUSE.com
Apr 9, 2024
Dear customer, We are really sorry to hear that you are not satisfied with the quality. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Mar 3, 2024
 Verified review
Modèle plus petit que sur la photo dommage
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Dec 26, 2023
 Verified review
I ordered bracelets 2 weeks ago and when I go to tracking package is in the same status. Shame
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Answer by CLUSE.com
Jan 9, 2024
Hello, we apologize to you on behalf of our partner carrier. I see in the meantime that you have contacted our customer service and that this has been resolved with our team. KR, TeamCLUSE
Dec 21, 2023
 Verified review
Mauvais rapport qualité-prix. Montre de qualité moyenne pour un prix bien trop haut!
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Nov 22, 2023
 Verified review
Still have not received item. 10days after purchase. With delivery stated as 3-5days
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Answer by CLUSE.com
Dec 8, 2023
Dear customer, I see that your order has been delivered already. Please accept our sincerest apologies for the delay. KR, Team CLUSE
Sep 15, 2023
 Verified review
Pagué 5€ de gastos de envío express para que el pedido me llegara un miércoles como mucho, y no llegó hasta el lunes siguiente.
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Answer by CLUSE.com
Oct 31, 2023
Dear customer, I am really sorry to hear this. Please contact us via mail so we can help you with this case. KR, Team CLUSE
Jul 24, 2023
 Verified review
My order is delayed for 10 days and still hasn't arrived. Also costumer care is not replying to my emails.
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Jul 16, 2023
 Verified review

Gift wrapping provided seperately

Bought as a gift, however arrived with gift bag separate with the expectation that the birthday girl wrap it herself 😂
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Jul 6, 2023
 Verified review
There seems to be an issue with payment. I tried numerous times to make a purchase, I tried numerous cards, both my own and my partners and also used Paypal, every single time there was an error message. I contacted someone and they said it was strange but no help. Somehow my Revolut card worked and I got an order in. I had a second occasion I tried to place an order for and this time absolutely no card or payment method would work so I could not make my purchase. The entire process was extremely frustrating and unreliable and for a card to work it seemed to be completely random, out of about 10 attempts on 2 separate purchases only 1 attempt worked. I would not order from this website again. I have zero issues on any other website or with PayPal so it is entirely an error on the website.
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Jun 15, 2023
 Verified review
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Jun 15, 2023
 Verified review
Long expedition times.
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Answer by CLUSE.com
Jul 5, 2023
Dear customer, I see that your order has been delivered by now. Sorry for the delay. KR, Team CLUSE