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TrustmarkValid
certified since: Mar 27, 2019
updated on: Jun 5, 2023
CLUSE.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
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Reviews for CLUSE.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Dec 17, 2022
The service was good but I needed extra links for my watch and I got that straight away but then I noticed that the battery was dead. This was very disappointing. I had to, again go the retailer to have the battery replaced when I hadn't even worn the watch, yet!. The retailer advice that it is better to buy from the retailer that the internet. In this case he may have been right :-(
Anyways the watch is working perfectly now.
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the most relevant critical review
Apr 23, 2023
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
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Reviews for CLUSE.com
Verified review
May 13, 2023
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Verified review
Feb 2, 2023
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Verified review
Jan 30, 2023
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Verified review
Jan 24, 2023
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Verified review
Jan 18, 2023
It has been 10 days since my order, I still have not received the product. The original order said that it takes 3-5 working days. Today is day 7 and the shippment is only began to travel to destination country. For international shipments, please have more accurate estimations when the customer is placing an order and do not promise something which cannot be delivered in alloted time.
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Answer by CLUSE.com
Jan 25, 2023
Dear customer,
Your parcel has been delivered on the day you have sent the review.
Hope that you are happy with the watch.
KR
Team CLUSE
Verified review
Jan 16, 2023
I wasn't informed that I will be paying import tax on the watch I bought. It was a surprise to me. At least I should have been informed before I made the purchase.
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Answer by CLUSE.com
Jan 25, 2023
Dear customer,
Our terms and conditions clearly state that import duties might be charged upon delivery for NON EU deliveries.
KR
Team CLUSE
Verified review
Jan 10, 2023
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Verified review
Jan 10, 2023
My experience is so bad. I dont have my pack and I buyed the 27th of December and now is 10th of January. The delivery is very slow and I am very enoyed
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Verified review
Jan 8, 2023
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Verified review
Dec 23, 2022
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Verified review
Oct 2, 2022
Demasiados días para entregar la compra. Solo comunicación en inglés vendiendo en españa.
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Verified review
Sep 28, 2022
I had a bad experience with express shipment. UPS gave a disappointing service.
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Answer by CLUSE.com
Oct 7, 2022
Dear customer,
I am really sorry to hear this.
We will send this feedback to UPS.
KR,
Team CLUSE
Verified review
Sep 28, 2022
J'ai commandé un bracelet de montre que je souhaite renvoyer j'ai voulu utiliser le portail mais ça me met que mon numéro de commande est introuvable.
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Verified review
Aug 25, 2022
Unfortunately, it is impossible to purchase something by CC or DC, they know there is a problem, but instead of fixing it, they just ask you to buy with paypal. And if one has no paypal account?
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Verified review
Jul 31, 2022
Order is nog steeds niet aangekomen in Nederland. Bestelling geplaatst op 18 juli, bijna 2 weken geleden…
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Verified review
Jul 12, 2022
Point de livraison non respecté
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Verified review
Jul 11, 2022
Low quality, too expensive
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