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Most relevant positive review
Oct 10, 2024
Verified review
The delivery was fast (it took 5 days). I liked the fact I could track the package.
One thing that would make things better would be texting/emailing customer that the package will arrive by a certain hour of the day it arrived to a delivery post in my city. I was already at work when I received a call from postman saying he is at my address. Had I known he was going to be there by that hour, I would've gone to work a little bit later that day. I picked up the package at the nearest local post office.
The return policy is very bothersome. You gotta take multiple steps, some of them seem very unnecessary like privately letting CLUSE know by e-mail that you would like to return a product. Just let your customers return? Having the form added to the package instead of having to print it yourself would be welcome as well.
You should also make your order forms so that a customer has to fill out every important info. My street number wasn't noted down so my package is in limbo and I've been waiting for over 2 weeks now. After finding this out myself I contacted you but you kindly directed me to the shipping company.
You should improve your customer experience by a lot for me to order again or recommend.
le bracelet est petit et pas de maillons supplémentaires fournis;
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Answer by CLUSE.com
10 days ago
Good morning,
We are sorry to learn that you were not completely satisfied with your experience.
We invite you to contact us by email at care@cluse.com. This way, we can provide you with a solution.
Beautiful day,
The CLUSE team
Oct 16, 2024
Verified review
Good product bad delivery experience
The watch is good, but the delivery experience was bad.
There are certain days of the month that I'm home so I make sure to get all shops delivered on those day, I received several on that day but DHL said that noone was home (not true, I even received another package at the same time they said they tried to deliver) so I was force to take time off work to go pick up my package 1 week later.
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Answer by CLUSE.com
13 days ago
Hello,
We apologize to you on behalf of our partner carrier.
Your feedback is valuable, and we’ll work with our delivery partner to ensure better communication in the future. If there's anything else we can assist you with, please let us know via care@cluse.com.
Kind regards,
Team CLUSE
Oct 6, 2024
Verified review
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Answer by CLUSE.com
Oct 7, 2024
Dear customer,
Thank you for your review.
Please contact us via care@cluse.com so we can help you further.
KR,
Team CLUSE
Sep 30, 2024
Verified review
I have not received my refund yet!
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Answer by CLUSE.com
Oct 1, 2024
Good morning,
We are sorry to learn that you were not completely satisfied with your experience.
We invite you to contact us by email at care@cluse.com. This way, we can provide you with a solution.
Kind regards,
Your CLUSE team
Aug 9, 2024
Verified review
O relógio é muito mais bonito na imagem do site do que ao vivo
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Answer by CLUSE.com
Aug 15, 2024
Dear customer,
We are really sorry to hear that you are not satisfied with the watch. Please contact us via care@cluse.com so we can help you further.
KR,
Team CLUSE
Jul 27, 2024
Verified review
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Answer by CLUSE.com
Aug 15, 2024
Dear customer,
Thank you for your review.
Please contact us via care@cluse.com so we can help you further.
KR,
Team CLUSE
Jul 23, 2024
Verified review
The battery in the watch did not work !
It was disappointing when I gave the watch as a birthday present !
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Answer by CLUSE.com
Aug 15, 2024
Dear customer,
We are sorry to hear that your watch is not working properly. Please contact us via care@cluse.com so we can help you further.
KR,
Team CLUSE
Jul 22, 2024
Verified review
I ordered some star earrings and they were much smaller than in the picture which is disappointing
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Answer by CLUSE.com
Aug 15, 2024
Dear customer,
We are sorry to hear you feel that product you received does not match your expectations! Please contact us via care@cluse.com so we can help you further.
KR,
Team CLUSE
Jul 18, 2024
Verified review
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Answer by CLUSE.com
Jul 23, 2024
Dear customer,
Thank you for your review.
Please contact us via care@cluse.com so we can help you further.
KR,
Team CLUSE
Jul 10, 2024
Verified review
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Answer by CLUSE.com
Jul 23, 2024
Dear customer,
Thank you for your review.
Please contact us via care@cluse.com so we can help you further.
KR,
Team CLUSE
May 25, 2024
Verified review
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Answer by CLUSE.com
May 27, 2024
Dear customer,
Thank you for your review.
Please contact us via care@cluse.com so we can help you further.
KR,
Team CLUSE
Apr 20, 2024
Verified review
Délai et traduction
J'aurais souhaité recevoir les mails en français et non en anglais malgré mes relances.
Et un délai plus rapide car j'ai reçu ma commande plus de 2 semaines plus tard je n'ai pas pu offrir le cadeau à temps.
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Apr 7, 2024
Verified review
Quality of the watch is ridiculously bad for 100 euros.
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Answer by CLUSE.com
Apr 9, 2024
Dear customer,
We are really sorry to hear that you are not satisfied with the quality. Please contact us via care@cluse.com so we can help you further.
KR,
Team CLUSE
Mar 3, 2024
Verified review
Modèle plus petit que sur la photo dommage
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Feb 21, 2024
Verified review
out of stock for ages
The item I was interested in was out of stock for a ver very long time- nothing extraordinary, a black leather and gold strap. Also I think the straps are overpriced.
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Answer by CLUSE.com
Apr 9, 2024
Dear customer,
Thank you for your review.
Please contact us via care@cluse.com so we can help you further.
KR,
Team CLUSE
Jan 21, 2024
Verified review
Venduto un reso
Non è stato il primo acquisto, è sempre stato tutto perfetto, sia gli orologi acquistati in precedenza che le spedizioni. Stavolta, ho trovato all'interno della scatolina un biglietto con un messaggio che non mi apparteneva e l'orologio non aveva la pellicola di protezione come sempre. Penso che mi abbiate venduto come nuovo un orologio che è stato restituito.
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Jan 10, 2024
Verified review
Long delayed delivery
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Answer by CLUSE.com
Jan 15, 2024
Hello,
we are really sorry to hear that. You can send us an email to care@cluse.com so
that we can help you.
Have a good day,
CLUSE.
Dec 26, 2023
Verified review
I ordered bracelets 2 weeks ago and when I go to tracking package is in the same status. Shame
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Answer by CLUSE.com
Jan 9, 2024
Hello,
we apologize to you on behalf of our partner carrier. I see in the
meantime that you have contacted our customer service and that this has been resolved
with our team.
KR,
TeamCLUSE
Dec 21, 2023
Verified review
Mauvais rapport qualité-prix. Montre de qualité moyenne pour un prix bien trop haut!