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Reviews for CLUSE.com
Top positive review
CLUSE.com customer
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Dec 17, 2022
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The service was good but I needed extra links for my watch and I got that straight away but then I noticed that the battery was dead. This was very disappointing. I had to, again go the retailer to have the battery replaced when I hadn't even worn the watch, yet!. The retailer advice that it is better to buy from the retailer that the internet. In this case he may have been right :-(
Anyways the watch is working perfectly now.
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Top negative review
CLUSE.com customer
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Apr 23, 2023
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The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
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Reviews for CLUSE.com
CLUSE.com customer
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Sep 15, 2023
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Pagué 5€ de gastos de envío express para que el pedido me llegara un miércoles como mucho, y no llegó hasta el lunes siguiente.
CLUSE.com customer
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Aug 13, 2023
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Good design but poor details and materials
The backpack is nice, but the materials used for internal pockets aren’t great
CLUSE.com customer
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Aug 6, 2023
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Shippment is bad
I orderwd my Cluse 3 weeks ago and I still didnt get my order. That is because you work with croatian mail HP (hrvatska posta) instead of international like gls... I hope that your things are different than your shoppment.
CLUSE.com customer
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Jul 26, 2023
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El producto y la entrega genial. Muy rápido y muy bien.
Pedí factura y a eso no han querido facilitarme con los datos fiscales. Por lo demás muy bien
CLUSE.com customer
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Jul 24, 2023
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My order is delayed for 10 days and still hasn't arrived. Also costumer care is not replying to my emails.
CLUSE.com customer
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Jul 16, 2023
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Gift wrapping provided seperately
Bought as a gift, however arrived with gift bag separate with the expectation that the birthday girl wrap it herself 😂
CLUSE.com customer
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Jul 6, 2023
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CLUSE.com customer
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Jul 6, 2023
Verified review
There seems to be an issue with payment.
I tried numerous times to make a purchase, I tried numerous cards, both my own and my partners and also used Paypal, every single time there was an error message. I contacted someone and they said it was strange but no help.
Somehow my Revolut card worked and I got an order in.
I had a second occasion I tried to place an order for and this time absolutely no card or payment method would work so I could not make my purchase.
The entire process was extremely frustrating and unreliable and for a card to work it seemed to be completely random, out of about 10 attempts on 2 separate purchases only 1 attempt worked.
I would not order from this website again. I have zero issues on any other website or with PayPal so it is entirely an error on the website.
CLUSE.com customer
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Jun 15, 2023
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CLUSE.com customer
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Jun 15, 2023
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Long expedition times.
Answer by CLUSE.com
Jul 5, 2023
Dear customer,
I see that your order has been delivered by now.
Sorry for the delay.
KR,
Team CLUSE
CLUSE.com customer
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May 13, 2023
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CLUSE.com customer
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Apr 23, 2023
Verified review
Payment issues
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
CLUSE.com customer
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Apr 9, 2023
Verified review
I haven’t received the package yet
CLUSE.com customer
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Mar 7, 2023
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CLUSE.com customer
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Feb 22, 2023
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CLUSE.com customer
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Feb 19, 2023
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CLUSE.com customer
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Feb 15, 2023
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Cumplir con los plazos de entrega y si no es posible, ser realistas con los tiempos de envío
Answer by CLUSE.com
Feb 16, 2023
Dear customer,
I am really sorry to hear this.
Please email us at care@cluse.com so we can provide you with a solution.
KR,
Team CLUSE
CLUSE.com customer
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Feb 14, 2023
Verified review
CLUSE.com customer
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Feb 12, 2023
Verified review
Answer by CLUSE.com
Feb 16, 2023
Dear customer,
I am really sorry to hear that you are not happy with our services.
Please email us at care@cluse.com so we can provide you with a solution.
KR,
Team CLUSE
CLUSE.com customer
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Feb 4, 2023
Verified review