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CLUSE.comReviews

: 1,617Excellent

4.52

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with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: Mar 27, 2019
updated on: Apr 1, 2023
CLUSE.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At CLUSE.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: Mar 27, 2019
updated on: Apr 1, 2023
CLUSE.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At CLUSE.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for CLUSE.com

961 verified reviews in the last 12 months

1,617 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Dec 17, 2022
The service was good but I needed extra links for my watch and I got that straight away but then I noticed that the battery was dead. This was very disappointing. I had to, again go the retailer to have the battery replaced when I hadn't even worn the watch, yet!. The retailer advice that it is better to buy from the retailer that the internet. In this case he may have been right :-( Anyways the watch is working perfectly now.
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the most relevant critical review


Sep 28, 2022
J'ai commandé un bracelet de montre que je souhaite renvoyer j'ai voulu utiliser le portail mais ça me met que mon numéro de commande est introuvable.
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Reviews for CLUSE.com

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Mar 7, 2023
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Feb 22, 2023
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Feb 19, 2023
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Feb 15, 2023
Cumplir con los plazos de entrega y si no es posible, ser realistas con los tiempos de envío
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Answer by CLUSE.com
Feb 16, 2023
Dear customer, I am really sorry to hear this. Please email us at care@cluse.com so we can provide you with a solution. KR, Team CLUSE
 Verified review
Feb 14, 2023
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Feb 12, 2023
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Answer by CLUSE.com
Feb 16, 2023
Dear customer, I am really sorry to hear that you are not happy with our services. Please email us at care@cluse.com so we can provide you with a solution. KR, Team CLUSE
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Feb 4, 2023
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Feb 2, 2023
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Jan 30, 2023
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Jan 29, 2023
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Jan 24, 2023
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Jan 20, 2023
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Jan 18, 2023
The clock didn’t work. Arrived without battery
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Answer by CLUSE.com
Jan 25, 2023
Dear customer, Your problem has been solved by our customer care team. Sorry for the inconvenience. KR Team CLUSE
 Verified review
Jan 18, 2023
It has been 10 days since my order, I still have not received the product. The original order said that it takes 3-5 working days. Today is day 7 and the shippment is only began to travel to destination country. For international shipments, please have more accurate estimations when the customer is placing an order and do not promise something which cannot be delivered in alloted time.
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Answer by CLUSE.com
Jan 25, 2023
Dear customer, Your parcel has been delivered on the day you have sent the review. Hope that you are happy with the watch. KR Team CLUSE
 Verified review
Jan 17, 2023
Después de tres semanas llegó el reloj, muy bien! Pero podían tener mejor atención al cliente, no contestan a los correos electrónicos.
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Answer by CLUSE.com
Jan 25, 2023
Dear, Your case has been solved by our customer care team. Sorry for the delay. KR, Team CLUSE
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Jan 16, 2023
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Jan 16, 2023
I wasn't informed that I will be paying import tax on the watch I bought. It was a surprise to me. At least I should have been informed before I made the purchase.
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Answer by CLUSE.com
Jan 25, 2023
Dear customer, Our terms and conditions clearly state that import duties might be charged upon delivery for NON EU deliveries. KR Team CLUSE
 Verified review
Jan 15, 2023
Should offer watches for people with smaller wrists and sell watches w circumference size between 15cm to 20cm. I had to return mine as I was 1cm off (15cm).
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Answer by CLUSE.com
Jan 25, 2023
Dear customer, I am really sorry to hear this. We will forward your feedback to our product development team. KR, Team CLUSE
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Jan 14, 2023
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Jan 14, 2023
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