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TrustmarkValid
certified since: Mar 27, 2019
updated on: Jun 2, 2023
CLUSE.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
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Reviews for CLUSE.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Dec 17, 2022
The service was good but I needed extra links for my watch and I got that straight away but then I noticed that the battery was dead. This was very disappointing. I had to, again go the retailer to have the battery replaced when I hadn't even worn the watch, yet!. The retailer advice that it is better to buy from the retailer that the internet. In this case he may have been right :-(
Anyways the watch is working perfectly now.
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the most relevant critical review
Apr 23, 2023
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
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Reviews for CLUSE.com
Verified review
Jan 20, 2023
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Verified review
Jan 18, 2023
The clock didn’t work. Arrived without battery
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Answer by CLUSE.com
Jan 25, 2023
Dear customer,
Your problem has been solved by our customer care team.
Sorry for the inconvenience.
KR
Team CLUSE
Verified review
Jan 18, 2023
It has been 10 days since my order, I still have not received the product. The original order said that it takes 3-5 working days. Today is day 7 and the shippment is only began to travel to destination country. For international shipments, please have more accurate estimations when the customer is placing an order and do not promise something which cannot be delivered in alloted time.
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Answer by CLUSE.com
Jan 25, 2023
Dear customer,
Your parcel has been delivered on the day you have sent the review.
Hope that you are happy with the watch.
KR
Team CLUSE
Verified review
Jan 18, 2023
Beautiful watch however the mother of pearl on the watch face appears more white than pearly.
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Verified review
Jan 17, 2023
Después de tres semanas llegó el reloj, muy bien! Pero podían tener mejor atención al cliente, no contestan a los correos electrónicos.
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Answer by CLUSE.com
Jan 25, 2023
Dear,
Your case has been solved by our customer care team.
Sorry for the delay.
KR,
Team CLUSE
Verified review
Jan 17, 2023
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Verified review
Jan 17, 2023
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Verified review
Jan 16, 2023
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Verified review
Jan 16, 2023
I wasn't informed that I will be paying import tax on the watch I bought. It was a surprise to me. At least I should have been informed before I made the purchase.
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Answer by CLUSE.com
Jan 25, 2023
Dear customer,
Our terms and conditions clearly state that import duties might be charged upon delivery for NON EU deliveries.
KR
Team CLUSE
Verified review
Jan 15, 2023
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Verified review
Jan 15, 2023
Should offer watches for people with smaller wrists and sell watches w circumference size between 15cm to 20cm. I had to return mine as I was 1cm off (15cm).
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Answer by CLUSE.com
Jan 25, 2023
Dear customer,
I am really sorry to hear this.
We will forward your feedback to our product development team.
KR,
Team CLUSE
Verified review
Jan 14, 2023
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Jan 14, 2023
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Jan 14, 2023
Nice product and prices. Great value
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Jan 13, 2023
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Jan 13, 2023
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Jan 12, 2023
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Verified review
Jan 10, 2023
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Verified review
Jan 10, 2023
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Verified review
Jan 10, 2023
My experience is so bad. I dont have my pack and I buyed the 27th of December and now is 10th of January. The delivery is very slow and I am very enoyed
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