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TrustmarkValid
certified since: Mar 27, 2019
updated on: Jun 2, 2023
CLUSE.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
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Reviews for CLUSE.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Dec 17, 2022
The service was good but I needed extra links for my watch and I got that straight away but then I noticed that the battery was dead. This was very disappointing. I had to, again go the retailer to have the battery replaced when I hadn't even worn the watch, yet!. The retailer advice that it is better to buy from the retailer that the internet. In this case he may have been right :-(
Anyways the watch is working perfectly now.
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the most relevant critical review
Apr 23, 2023
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
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Reviews for CLUSE.com
Verified review
Dec 17, 2022
The service was good but I needed extra links for my watch and I got that straight away but then I noticed that the battery was dead. This was very disappointing. I had to, again go the retailer to have the battery replaced when I hadn't even worn the watch, yet!. The retailer advice that it is better to buy from the retailer that the internet. In this case he may have been right :-(
Anyways the watch is working perfectly now.
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Verified review
Nov 14, 2022
Took a little bit to work my way through the website, but order and delivery were great, and products I love
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Verified review
Oct 31, 2022
Mon service de livraison a perdu ma montre, CLUSE m'a proposé de me la renvoyer, malheureusement ils ne l'avaient plus en stock donc j'ai eu un code promo, le tout en 2j d'échange seulement ! Super service, super montre, seule problème une pile qui ne marche pas à la réception
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Verified review
Oct 31, 2022
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Verified review
Oct 29, 2022
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Verified review
Oct 16, 2022
Preço e qualidade
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Verified review
Oct 15, 2022
Semplice fare acquisti online, da migliorare la fase post ordini, il tracking si vede in ritardo.
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Verified review
Oct 9, 2022
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Verified review
Oct 2, 2022
Demasiados días para entregar la compra. Solo comunicación en inglés vendiendo en españa.
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Verified review
Sep 28, 2022
I had a bad experience with express shipment. UPS gave a disappointing service.
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Answer by CLUSE.com
Oct 7, 2022
Dear customer,
I am really sorry to hear this.
We will send this feedback to UPS.
KR,
Team CLUSE
Verified review
Sep 28, 2022
J'ai commandé un bracelet de montre que je souhaite renvoyer j'ai voulu utiliser le portail mais ça me met que mon numéro de commande est introuvable.
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Verified review
Sep 25, 2022
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Verified review
Sep 16, 2022
Had a problem with order being duplicated but the return was sorted with the help of cruse staff.
The watch we ordered is excellent and looks great and was very good value.
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Answer by CLUSE.com
Sep 16, 2022
Dear customer,
Happy to hear that everything worked out fine.
Enjoy your CLUSE.
Have a great day.
KR,
Team CLUSE
Verified review
Aug 26, 2022
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Verified review
Aug 25, 2022
Unfortunately, it is impossible to purchase something by CC or DC, they know there is a problem, but instead of fixing it, they just ask you to buy with paypal. And if one has no paypal account?
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Verified review
Aug 24, 2022
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Aug 16, 2022
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Aug 15, 2022
Great shipping. Quality is less than original we bought.
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Aug 11, 2022
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Verified review
Aug 9, 2022
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