TrustmarkValid
TrustmarkValid
certified since: Mar 27, 2019
updated on: Sep 23, 2023
CLUSE.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Encrypted data transfer
- Clear ordering process
Secured by a guarantee
At CLUSE.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more
Reviews for CLUSE.com
Top positive review
Report review
Dec 17, 2022
Verified review
The service was good but I needed extra links for my watch and I got that straight away but then I noticed that the battery was dead. This was very disappointing. I had to, again go the retailer to have the battery replaced when I hadn't even worn the watch, yet!. The retailer advice that it is better to buy from the retailer that the internet. In this case he may have been right :-(
Anyways the watch is working perfectly now.
Read more
Top negative review
Report review
Apr 23, 2023
Verified review
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
Read more
Reviews for CLUSE.com
Report review
Sep 25, 2022
Verified review
Report review
Sep 24, 2022
Verified review
Report review
Sep 24, 2022
Verified review
Report review
Sep 23, 2022
Verified review
Answer by CLUSE.com
Oct 7, 2022
Dear customer,
Thank you so much for this nice review.
We appreciate you.
KR,
Team CLUSE
Report review
Sep 28, 2022
Verified review
J'ai commandé un bracelet de montre que je souhaite renvoyer j'ai voulu utiliser le portail mais ça me met que mon numéro de commande est introuvable.
Report review
Jan 18, 2023
Verified review
It has been 10 days since my order and I still have not received the product
It has been 10 days since my order, I still have not received the product. The original order said that it takes 3-5 working days. Today is day 7 and the shippment is only began to travel to destination country. For international shipments, please have more accurate estimations when the customer is placing an order and do not promise something which cannot be delivered in alloted time.
Answer by CLUSE.com
Jan 25, 2023
Dear customer,
Your parcel has been delivered on the day you have sent the review.
Hope that you are happy with the watch.
KR
Team CLUSE
Report review
Jan 16, 2023
Verified review
I wasn't informed that I will be paying import tax on the watch I bought. It was a surprise to me. At least I should have been informed before I made the purchase.
Answer by CLUSE.com
Jan 25, 2023
Dear customer,
Our terms and conditions clearly state that import duties might be charged upon delivery for NON EU deliveries.
KR
Team CLUSE
Report review
Jan 10, 2023
Verified review
My experience is so bad. I dont have my pack and I buyed the 27th of December and now is 10th of January. The delivery is very slow and I am very enoyed
Report review
Oct 2, 2022
Verified review
Demasiados días para entregar la compra. Solo comunicación en inglés vendiendo en españa.
Report review
Sep 28, 2022
Verified review
Don’t choose express shipment
I had a bad experience with express shipment. UPS gave a disappointing service.
Answer by CLUSE.com
Oct 7, 2022
Dear customer,
I am really sorry to hear this.
We will send this feedback to UPS.
KR,
Team CLUSE
Report review
May 13, 2023
Verified review
Report review
Feb 2, 2023
Verified review
Report review
Jan 30, 2023
Verified review
Report review
Jan 24, 2023
Verified review
Report review
Jan 10, 2023
Verified review
Report review
Jan 8, 2023
Verified review
Report review
Dec 23, 2022
Verified review