Review summary
Many customers highlighted the fast delivery, attractive prices, and overall satisfaction with product quality and accurate descriptions. The website was often described as easy to use and informative, and most customers found the fit and sizing of products to meet their expectations. Some also experienced professional and accommodating customer service. However, several customers reported issues such as slow or delayed shipping, especially with certain shipping partners like PostNord, and difficulties with delivery notifications, tracking, or pickup. There were also complaints about slow or unhelpful customer service, unexpected or inaccurate charges, missing parts, or complicated returns and exchanges. A minority of users faced problems with language translation, checkout, and displayed prices on the website, as well as occasional sizing mismatches.
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Quick response, changing the order when I ordered the wrong size. You seem serious and I appreciate that.
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Ordering was flawless - Louis had everything worked out .
Good comunication (e-mail) about freight.
DHL search engine worked great.
BUT
Did not get any confirmation, text mess on the phone nor mail, from servicepoint about the package arrival !!!
Had to visit servicepoint (40km from my house) and ask about my package, 4 days after arrival - it could as well been sent back... (if I had not been so keen to get my AGV Pista RR helmet, safe home).
Please make the S&H company noticed, to send out a info (text-mess or e-mail) about the arrival, Thanks for a great deal on the helmet !
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Gloves size not easy to fit
Ordered gloves and to find correct size is not easy, to follow the instructions on the site does not help as it doesn’t fit to reality. Had to send back the gloves as I got the wrong size delivered. The process with return was easy and without problem but it cost me 8€ for delivery.
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On time at an acceptable price
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Allt jag behövde för service på min äldre BMWr1100s fanns i lager och leverans kom snabbt.
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The shipping to Sweden can be improved by adding email/phone number to the tracking service, then it is superfast to collect our parcel when it reaches Sweden. Without sharing email/phone, we have to await a paper to our home which sometimes takes upto 5 days, after the parcel has reached the pickup location. This can be avoided by sharing by email/phone with shipping company. Nice customer care at Louis, quick response.
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Unnecessarily large box
The freight was fine, but the thing I didn't appreciate was the fact that the cardboard box containing my pinlock lens was HUGE. If could have contained 100 times as much. Howe come? It is such a waste of resources and freight volume.
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Nice website nice price
The website was really nice. I got a good price on my purchase and the delivery was fast and easy to monitor.
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Är super nöjd med nya tank väskan samt tacksam för allt hjälp av er för att att hitta rätt tankring fäste
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Bra priser snabba leveranser med nöje godkänt.kenny andersson
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Fast delivery and nice thing
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quick delivery
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Helt värdelös kundtjänst
Jag beställde en hjälm från Louis.se 24-03-2026 till Sverige men hjälmen levererades till Ungern. Jag skrev till kundtjänsten men det tog nästan en hel vecka för att få svar. Jag ställde frågan om hjälmen men kundtjänsten verkade vara helt off. Han var inte villig att hjälpa till och till slut slutade svara. Det har gått nästan en vecka till sedan jag ställde frågan ”vad måste jag göra för att antingen få pengarna tillbaka eller få hjälmen”😪
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Bra priser o rimlig frakt!
Dock krånglade det med att få notis när varan kommit fram. Det skiftade mellan dhl och PostNord vilket gjorde att man inte fick notis när varan var framme. Men inget fel på louis priser eller professionell kontakt med mig som kund
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jag tyckte att sidan var jättebra. Lätt att beställa bra priser snabb leverans. Tack
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The parcel was not automatically registered in the PostNord smartphone app, so I had to wait for a paper letter to know when I could pick it up.
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All you need for your ride
Good prices, good quality, fast delivery
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Snabb leverans, vara som beskrivit.