Review summary
Customers frequently praise fast delivery, competitive pricing, and the overall quality of the products, noting that items often meet expectations and are well built. Many also appreciate the ease of ordering and straightforward website navigation, with some highlighting the efficiency of returns and warranty handling when the process goes smoothly. However, some customers experience issues with slow or delayed shipments, particularly related to shipping notifications, tracking, and third-party couriers in Sweden. Opinions on customer service are mixed, with several complaints about slow or unresponsive support. Additional concerns include unexpected costs, language translation problems on the website, checkout difficulties, and occasional high costs or delays associated with returns and warranty claims.
This text was automatically created by an AI system from user reviews.
Was this information helpful to you?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewswww.louis.se
(10)
(11)
(8)
(41)
(223)
Verified
Quick response, changing the order when I ordered the wrong size. You seem serious and I appreciate that.
Verified
Ordering was flawless - Louis had everything worked out .
Good comunication (e-mail) about freight.
DHL search engine worked great.
BUT
Did not get any confirmation, text mess on the phone nor mail, from servicepoint about the package arrival !!!
Had to visit servicepoint (40km from my house) and ask about my package, 4 days after arrival - it could as well been sent back... (if I had not been so keen to get my AGV Pista RR helmet, safe home).
Please make the S&H company noticed, to send out a info (text-mess or e-mail) about the arrival, Thanks for a great deal on the helmet !
Verified
Gloves size not easy to fit
Ordered gloves and to find correct size is not easy, to follow the instructions on the site does not help as it doesn’t fit to reality. Had to send back the gloves as I got the wrong size delivered. The process with return was easy and without problem but it cost me 8€ for delivery.
Verified
On time at an acceptable price
Verified
The shipping to Sweden can be improved by adding email/phone number to the tracking service, then it is superfast to collect our parcel when it reaches Sweden. Without sharing email/phone, we have to await a paper to our home which sometimes takes upto 5 days, after the parcel has reached the pickup location. This can be avoided by sharing by email/phone with shipping company. Nice customer care at Louis, quick response.
Verified
Allt jag behövde för service på min äldre BMWr1100s fanns i lager och leverans kom snabbt.
Verified
Unnecessarily large box
The freight was fine, but the thing I didn't appreciate was the fact that the cardboard box containing my pinlock lens was HUGE. If could have contained 100 times as much. Howe come? It is such a waste of resources and freight volume.
Verified
Är super nöjd med nya tank väskan samt tacksam för allt hjälp av er för att att hitta rätt tankring fäste
Verified
Nice website nice price
The website was really nice. I got a good price on my purchase and the delivery was fast and easy to monitor.
Verified
Bra priser snabba leveranser med nöje godkänt.kenny andersson
Verified
Fast delivery and nice thing
Verified
quick delivery
Verified
Helt värdelös kundtjänst
Jag beställde en hjälm från Louis.se 24-03-2026 till Sverige men hjälmen levererades till Ungern. Jag skrev till kundtjänsten men det tog nästan en hel vecka för att få svar. Jag ställde frågan om hjälmen men kundtjänsten verkade vara helt off. Han var inte villig att hjälpa till och till slut slutade svara. Det har gått nästan en vecka till sedan jag ställde frågan ”vad måste jag göra för att antingen få pengarna tillbaka eller få hjälmen”😪
Verified
jag tyckte att sidan var jättebra. Lätt att beställa bra priser snabb leverans. Tack
Verified
The parcel was not automatically registered in the PostNord smartphone app, so I had to wait for a paper letter to know when I could pick it up.
Verified
All you need for your ride
Good prices, good quality, fast delivery
Verified
Verified
Snabb leverans, vara som beskrivit.
Verified
Great prices and the delivery is swift.
Verified
Bra kvalité på produkterna, känns äkta. Snabb leverans.
To Verify Authenticity
Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Contact
www.louis.se
- www.louis.se
- service@louis.se
- Hamburg, DEU
About
www.louis.se
This company has linked Trusted Shops profiles.