Most customers praise the fast delivery and are satisfied with the quality and fit of the products. Many appreciate the ability to track their orders and consider the pricing to be good or competitive. The website is generally easy to use, and most customers who mention returns or exchanges report a smooth process. Some customers also highlight helpful customer service.
However, there are reports of shipment delays, lost packages, or inadequate notifications. Customer service receives mixed feedback, with several complaints about slow or unresponsive support. A few customers mention missing parts or disappointment with product quality, unexpected charges or pricing issues, and complications with returns or exchanges. Some international customers experience language barriers and checkout issues on the website.
This text was automatically created by an AI system from user reviews.
Great prices mostly. Very quick delivery even to Sweden.
Not the best products always.
Awful costumer service. I wouldnt buy anything expensive or complicated from this shop. I've been trying to get a hold of the costumer service for weeks. They dont answer emails, and their phone line is always busy.
Community member
2 Reviews
Verified
The translation to Swedish on the Swedish website version is not the best. Much is directly translated from German and confuses sometimes.
Community member
1 Reviews
Verified
Community member
2 Reviews
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Quick response, changing the order when I ordered the wrong size. You seem serious and I appreciate that.
Community member
1 Reviews
Verified
Ordering was flawless - Louis had everything worked out .
Good comunication (e-mail) about freight.
DHL search engine worked great.
BUT
Did not get any confirmation, text mess on the phone nor mail, from servicepoint about the package arrival !!!
Had to visit servicepoint (40km from my house) and ask about my package, 4 days after arrival - it could as well been sent back... (if I had not been so keen to get my AGV Pista RR helmet, safe home).
Please make the S&H company noticed, to send out a info (text-mess or e-mail) about the arrival, Thanks for a great deal on the helmet !
Community member
1 Reviews
Verified
On time at an acceptable price
Community member
2 Reviews
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Unnecessarily large box
The freight was fine, but the thing I didn't appreciate was the fact that the cardboard box containing my pinlock lens was HUGE. If could have contained 100 times as much. Howe come? It is such a waste of resources and freight volume.
Community member
3 Reviews
Verified
Allt jag behövde för service på min äldre BMWr1100s fanns i lager och leverans kom snabbt.
Community member
1 Reviews
Verified
Nice website nice price
The website was really nice. I got a good price on my purchase and the delivery was fast and easy to monitor.
Community member
1 Reviews
Verified
Är super nöjd med nya tank väskan samt tacksam för allt hjälp av er för att att hitta rätt tankring fäste
Community member
2 Reviews
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Bra priser snabba leveranser med nöje godkänt.kenny andersson
Community member
1 Reviews
Verified
quick delivery
Community member
1 Reviews
Verified
Helt värdelös kundtjänst
Jag beställde en hjälm från Louis.se 24-03-2026 till Sverige men hjälmen levererades till Ungern. Jag skrev till kundtjänsten men det tog nästan en hel vecka för att få svar. Jag ställde frågan om hjälmen men kundtjänsten verkade vara helt off. Han var inte villig att hjälpa till och till slut slutade svara. Det har gått nästan en vecka till sedan jag ställde frågan ”vad måste jag göra för att antingen få pengarna tillbaka eller få hjälmen”😪
Community member
3 Reviews
Verified
Fast delivery and nice thing
Community member
6 Reviews
Verified
jag tyckte att sidan var jättebra. Lätt att beställa bra priser snabb leverans. Tack
Community member
1 Reviews
Verified
The parcel was not automatically registered in the PostNord smartphone app, so I had to wait for a paper letter to know when I could pick it up.
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