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scubaonline.de/en
Reviews:

192 reviews in the last 12 months659 total reviews  

4.93
Excellent

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Top positive review

Jul 12, 2023
 Verified review
Excellent prices, great selection and fast delivery. It took the croatian post office 5 days to deliver it. It took only one day for Scubaonline to package it and send it. We are talking a full regulator set, a wetsuit, computer, compas, fins, hoodie and boots. Honestly i think im not buying anything more expensive than an O ring from anyone else other than Scubaonline. If you're anywhere in EU look no further. Their prices are litterally 15% lower than Croatia, over 20% lower than Poland and so on.

Top negative review

Feb 6, 2024
 Verified review
Very positive shopping experience- good price, quick service and shipping out with DHL, BUT when the package arrived to my country the delivery was delayed for a week by Itella. It is not the shops fault, not even DHL fault, but in order to improve overall service and get 5 stars, the shop needs to understand how the parcel is handled until the customers door, not passed to some substandard delivery company which delays delivery and spoils the shopping experience.
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Reviews for scubaonline.de/en

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Nov 12, 2023
 Verified review
I liked a lot of the product that I order but I didn’t receive an email saying that the product already arrived. It’s was the only thing that I would change in the future!
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Answer by scubaonline.de/en
Nov 13, 2023
Thanks for your review! We’re glad you liked the product you ordered. We’re always looking for ways to improve our customer service and appreciate your feedback. At ScubaOnline, we strive to make sure all of our customers have a pleasant experience and we are sorry for any inconvenience this caused.
IK
Ivan K.
Vojnik Slovenia
Jun 7, 2023
 Verified review

Top seller

Even though there was an error in the delivery, they resolved the matter very professionally and quickly, congratulations, I will continue to buy from you, Ivan Kovacic
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Answer by scubaonline.de/en
Jul 6, 2023
Thank you so much for your kind words, Ivan. We are thrilled to know that despite the error in the delivery, we were able to resolve the matter quickly and professionally according to your satisfaction. We always strive to ensure that our customers are satisfied with our services and products, and we appreciate your continued patronage. Thank you again for your review.
May 15, 2023
 Verified review
very quick to respond to questions regarding sizes. Included a return slip in case of wrong size and the package arrived quickly. No compliants, will shop there again.
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Answer by scubaonline.de/en
May 16, 2023
Thank you so much for the kind words and positive feedback! We are so pleased to hear that our response was quick and that you found the return slip helpful. Here at scubaonline, we strive to provide a great customer experience and make sure that our customers have all the information they need when making a purchase. We look forward to seeing you again soon!
Sep 11, 2023
 Verified review
Very professional shop, where you can buy diving equipment and give you advice about this what you buy or want to buy. Very good contact and very quickly send orders
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Answer by scubaonline.de/en
Sep 12, 2023
Thank you so much for the positive review! We strive to provide top-notch service and quality diving gear. We're so glad that we could give you the advice you needed and that your order went out quickly. We appreciate your loyalty!
May 12, 2023
 Verified review

Perfect.

What can i say? Placed order. Got confirmation. Arrived on time and in good condition. Excellent in my opinion. Happy with my new mask and its backup ;)
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Answer by scubaonline.de/en
May 15, 2023
Thank you for your feedback! We are so thrilled to hear that you are pleased with your order and that it arrived on time and in good condition. We truly appreciate you taking the time to share your opinion with us. At our company, we strive to provide excellent quality products, reliable delivery, and great customer service. We do our best to ensure that all orders are fulfilled promptly and accurately in order to ensure customer satisfaction. Thanks again for your kind words!
Oct 5, 2023
 Verified review
Great customer service! Even though there was a minor mistake in the delivery, their response was immediate without complications. I would recommend
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Answer by scubaonline.de/en
Oct 12, 2023
Hey there! Thank you for taking the time to leave your positive review. We really appreciate it and we're glad that everything got sorted out quickly. We strive to provide the best customer service possible and we're happy that you had a good experience.
KR
kat r.
alcala
Dec 18, 2023
 Verified review
Fantastic service. Amazing delivery times, Germany to Spain in 3 days. Good quality wetsuit and best price I've seen. Would definitely use again.
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Answer by scubaonline.de/en
Dec 21, 2023
Thanks so much for the great feedback! We're delighted to hear you were happy with the quality of our products and our fast delivery time. We strive to provide excellent service and unbeatable prices, and we're glad you could benefit from it. Thanks again for your support!
Dec 16, 2023
 Verified review
It was easy to order online. The suunto computer came in within a few days. No delays, no worries. So far, everything is alright.
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Answer by scubaonline.de/en
Dec 21, 2023
Thank you for your positive review! We're so glad to hear that you had a great experience with your order and we're proud that our team was able to deliver it within a few days. We strive to make every customer's experience with www.scubaonline.de an enjoyable one. Thanks again for your feedback!
Nov 23, 2023
 Verified review
Excellent scuba shop, great service, fast shipping to Croatia, absolutely no issues! Very competitive prices! Highly recommended!
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Answer by scubaonline.de/en
Nov 24, 2023
Thanks so much for the review and for your support! We're thrilled to hear you had such a great experience with us at ScubaOnline.de, from our competitive prices to our fast shipping to Croatia - we couldn't be happier. Thanks for choosing us, we really appreciate it!
Jul 2, 2023
 Verified review
It was very easy and clear to buy. It didn't take too long to arrive and the product is what's advertised
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Answer by scubaonline.de/en
Jul 6, 2023
Thank you for the positive feedback about your experience with our company. We are pleased to hear that it was easy and clear to purchase from us, that your order arrived quickly, and that the product was as advertised. We strive for excellence in every aspect of our business, from ordering to delivery, and we appreciate you taking the time to let us know how we’re doing. Your feedback is invaluable as we continue to work hard towards providing exceptional products and services. Thank you again for your review.
Dec 5, 2023
 Verified review
The only thing not so good was that I didn’t know when the delivery would be. Luckily I was at home.
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Answer by scubaonline.de/en
Dec 8, 2023
Thank you for your feedback! We are pleased that you were able to receive your delivery at home. Here at Scubaonline we strive to provide a great shopping experience, from selection to delivery and customer service. Thank you for being our customer! Of course, every customer receives a shipping confirmation with package tracking, it's all in the mail with the invoice. Maybe it ended up in your spam.
Jul 14, 2023
 Verified review

Professional service

Professional communication, very good prices, quick delivery. Unfortunately one product was in bad condition due to packaging issues, however they provided free return label and quick refund. Otherwise recommended.
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Answer by scubaonline.de/en
Jul 14, 2023
Thank you for your review. We are delighted that you were happy with our professional communication, competitive prices and quick delivery. We take great pride in providing our customers with the highest quality products, so we apologize for the item that was not up to your standards due to packaging issues. We hope you will allow us another chance to provide quality service and look forward to serving you again in the future.
Nov 29, 2023
 Verified review

The prices are good, the delivery is super fast

The prices are good! The delivery is super fast! Please require your clients to complete their order with registration. I did my order, then registered and now my order is not in the past ordered list.
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Answer by scubaonline.de/en
Nov 30, 2023
Thanks so much for the review! We're thrilled that you enjoyed our great prices and fast delivery. We appreciate your feedback and take it seriously; we always strive to make sure our customers have a great shopping experience here at ScubaOnline. Thank you for taking the time to let us know what you think!
Aug 31, 2023
 Verified review

Torpedo swim toy is exactly what I’d hoped

I have been looking for this swimming pool toy for a while and was really happy to see that the product is exactly as advertised.
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Answer by scubaonline.de/en
Sep 4, 2023
Thanks so much for the review! We're really happy to hear that the product was exactly as advertised. We strive to provide a great customer experience in everything we do, and it's great to hear that we succeeded this time.
Oct 6, 2023
 Verified review
Good product quality, no any damages, quick delivery withing few days, size perfectly matches.
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Answer by scubaonline.de/en
Oct 12, 2023
Thank you so much for the positive review - we really appreciate it! We strive to make sure our products are of the highest quality and that our delivery times are quick and efficient. We're glad that everything met your expectations!
Sep 4, 2023
 Verified review

Very good shop

Very good comunication with team shop. A lot of items in shop with good price. 100% recommend!
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Answer by scubaonline.de/en
Sep 7, 2023
Thank you so much for the great review! We're really glad to hear that you had a good experience shopping with us. Our team works hard to ensure that our customers have access to quality products at a fair price. We appreciate your support and hope to see you again soon!
TO
Thomas O.
Frederikssund
Dec 30, 2023
 Verified review

Superb web shop

great prices, fantastic support and fast shipping. Will definitely buy from them again
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Answer by scubaonline.de/en
Jan 3, 2024
Thanks so much for your kind words! We're so glad you had a good experience and that you're already planning on coming back. We work hard to make sure our customers have a great time every time they shop with us. Thanks again!
Jan 6, 2024
 Verified review
I returned a watch and the payment was approved on the day they received the watch
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Answer by scubaonline.de/en
Jan 8, 2024
Thanks for the feedback! We're glad to hear that we were able to process your return quickly and efficiently. At Scuba Online, we strive to make every customer experience a pleasant one.
Sep 20, 2023
 Verified review

Simply excellent

This shop is how the online shop should look like. Excellent communication 👍👍👍👍👍
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Answer by scubaonline.de/en
Sep 21, 2023
Thanks for the awesome review! We really appreciate your kind words and are so glad to hear that you think we're doing something right. Here at ScubaOnline, we believe that customer service is key. We strive to make sure that our customers have the best online shopping experience possible and it looks like we're on the right track! Thanks again for your feedback!
Dec 4, 2023
 Verified review

The best online diving store.

Great products, great prices. My orders so far have arrived very quickly.
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Answer by scubaonline.de/en
Dec 5, 2023
Awesome! We're so glad you're satisfied with the products and prices you've seen here at ScubaOnline. We always strive to bring our customers unbeatable prices on a wide variety of scuba gear, and we're happy to hear that your orders arrived quickly too. Thanks for shopping with us!