scubaonline.de/enReviews:
193 reviews in the last 12 months652 total reviews
Excellent
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Top positive review
Jul 12, 2023
Verified review
Excellent prices, great selection and fast delivery. It took the croatian post office 5 days to deliver it. It took only one day for Scubaonline to package it and send it. We are talking a full regulator set, a wetsuit, computer, compas, fins, hoodie and boots. Honestly i think im not buying anything more expensive than an O ring from anyone else other than Scubaonline. If you're anywhere in EU look no further. Their prices are litterally 15% lower than Croatia, over 20% lower than Poland and so on.
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Top negative review
Feb 6, 2024
Verified review
Very positive shopping experience- good price, quick service and shipping out with DHL, BUT when the package arrived to my country the delivery was delayed for a week by Itella. It is not the shops fault, not even DHL fault, but in order to improve overall service and get 5 stars, the shop needs to understand how the parcel is handled until the customers door, not passed to some substandard delivery company which delays delivery and spoils the shopping experience.
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Reviews for scubaonline.de/en
Jan 26, 2024
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Jan 25, 2024
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Jan 24, 2024
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Jan 20, 2024
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Jan 6, 2024
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Jul 12, 2023
Verified review
Just perfect.
Excellent prices, great selection and fast delivery. It took the croatian post office 5 days to deliver it. It took only one day for Scubaonline to package it and send it. We are talking a full regulator set, a wetsuit, computer, compas, fins, hoodie and boots. Honestly i think im not buying anything more expensive than an O ring from anyone else other than Scubaonline. If you're anywhere in EU look no further. Their prices are litterally 15% lower than Croatia, over 20% lower than Poland and so on.
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Answer by scubaonline.de/en
Jul 13, 2023
Thank you for your feedback, we are glad to hear that you were pleased with our prices and selection. We appreciate your kind words about our fast delivery and we are glad that your package arrived quickly and without any issues. We strive to provide our customers with the highest quality products at the best prices, so we are delighted to see that you had a great experience shopping with us. Thank you again for your kind words and we hope to see you again soon!
Jul 9, 2023
Verified review
good price and fast delivery
Fantastic store, excellent service, fast and efficient communication, and shipping in record time, they told me between 3 and 8 business days, and on the fourth day I had it at home, from Germany to Barcelona, very fast, everything as described, new , and perfectly packed.
A 10 for Scubaonline.de and all his team, I will buy again, without a doubt
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Answer by scubaonline.de/en
Jul 13, 2023
Thank you so much for your review. We appreciate your kind words and are delighted to hear about your positive experience. Our team strives to provide exceptional customer service and fast shipping, so we are pleased that we were able to meet your expectations. We hope that you will continue to shop with us in the future!
May 19, 2023
Verified review
Highly recommended !!
I have been ordering from this website since 18 months. Everytime the items were arriving on time or sooner then expected. Most of the time the items were cheaper than they were at other online stores. And if i needed to return items it was always a smooth process. Highly recommended online store for your scuba gear.
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Answer by scubaonline.de/en
May 22, 2023
Thank you so much for your kind words and for your loyalty in ordering from our website. We are thrilled to hear that you have had such positive experiences with us and that our items have been arriving on time or even sooner than expected. We appreciate the fact that you find our prices competitive and that returning items has been a smooth process. Your feedback is invaluable to us, and we thank you for taking the time to share it.
Aug 10, 2023
Verified review
Tout a été parfait, le prix, la livraison. Nous avons eu un problème de taille de notre gilet stabilisateur. Nous avons retourné le gilet, et nous avons reçu un remboursement intégral de celui-ci. Nous avons donc évidement recommandé ce gilet avec une taille différente. Je recommande, vraiment des professionnels.
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Answer by scubaonline.de/en
Aug 23, 2023
Thanks so much for taking the time to share your experience with us. We really appreciate that you had a positive overall experience and that you received a full refund on the jacket. At scubaonline.de, we're committed to making sure our customers are 100% satisfied with their purchase every time. We hope you'll be back soon!
Nov 13, 2023
Verified review
Fantastischer Support - jederzeit wieder!
Nach der fantastischen telefonischen Beratung ging der Versand extrem schnell.
Ausgezeichneter Service, professionelle Fachberatung, bin sehr zufrieden!
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Answer by scubaonline.de/en
Nov 20, 2023
Vielen Dank für die tolle Bewertung! Es freut uns sehr zu hören, dass Sie eine fantastische Erfahrung mit unserem Team hatten und dass Ihr Kauf reibungslos verlief. Hier bei ScubaOnline bemühen wir uns immer, den besten Kundenservice und die beste Produktberatung zu bieten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!
Dec 3, 2023
Verified review
Ordered several times with this company and always received orders within a good time and complete. Recently ordered a regulator and they attached the transmitter before shipping when I asked.
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Answer by scubaonline.de/en
Dec 5, 2023
Thanks for your continued trust in us! We're so pleased to hear that we could fulfil your order as you'd asked. We strive to make sure our customers have the best experiences, and we're glad that we could deliver this time.
Jul 24, 2023
Verified review
I recommend it!
Great products, fast shipping and great prices.I ordered an Aqualung Axiom BCD, which arrived quickly. I was able to keep track of where my order was. I recommend the webshop to everyone.
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Answer by scubaonline.de/en
Jul 25, 2023
Thanks so much for your kind words! We love hearing that our products, shipping speed, and prices have been a great fit. We're really glad to hear you're enjoying your Aqualung Axiom BCD. Here at scubaonline, we always strive to be the go-to source for all of your scuba needs. Thanks again for the feedback! Happy diving!
Nov 12, 2023
Verified review
I liked a lot of the product that I order but I didn’t receive an email saying that the product already arrived. It’s was the only thing that I would change in the future!
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Answer by scubaonline.de/en
Nov 13, 2023
Thanks for your review! We’re glad you liked the product you ordered. We’re always looking for ways to improve our customer service and appreciate your feedback. At ScubaOnline, we strive to make sure all of our customers have a pleasant experience and we are sorry for any inconvenience this caused.
IK
Ivan K.
Vojnik Slovenia
Jun 7, 2023
Verified review
Top seller
Even though there was an error in the delivery, they resolved the matter very professionally and quickly, congratulations, I will continue to buy from you, Ivan Kovacic
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Answer by scubaonline.de/en
Jul 6, 2023
Thank you so much for your kind words, Ivan. We are thrilled to know that despite the error in the delivery, we were able to resolve the matter quickly and professionally according to your satisfaction. We always strive to ensure that our customers are satisfied with our services and products, and we appreciate your continued patronage. Thank you again for your review.
May 15, 2023
Verified review
very quick to respond to questions regarding sizes.
Included a return slip in case of wrong size and the package arrived quickly.
No compliants, will shop there again.
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Answer by scubaonline.de/en
May 16, 2023
Thank you so much for the kind words and positive feedback! We are so pleased to hear that our response was quick and that you found the return slip helpful. Here at scubaonline, we strive to provide a great customer experience and make sure that our customers have all the information they need when making a purchase. We look forward to seeing you again soon!
Sep 11, 2023
Verified review
Very professional shop, where you can buy diving equipment and give you advice about this what you buy or want to buy. Very good contact and very quickly send orders
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Answer by scubaonline.de/en
Sep 12, 2023
Thank you so much for the positive review! We strive to provide top-notch service and quality diving gear. We're so glad that we could give you the advice you needed and that your order went out quickly. We appreciate your loyalty!
May 12, 2023
Verified review
Perfect.
What can i say?
Placed order. Got confirmation.
Arrived on time and in good condition.
Excellent in my opinion. Happy with my new mask and its backup ;)
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Answer by scubaonline.de/en
May 15, 2023
Thank you for your feedback! We are so thrilled to hear that you are pleased with your order and that it arrived on time and in good condition. We truly appreciate you taking the time to share your opinion with us. At our company, we strive to provide excellent quality products, reliable delivery, and great customer service. We do our best to ensure that all orders are fulfilled promptly and accurately in order to ensure customer satisfaction. Thanks again for your kind words!
Oct 5, 2023
Verified review
Great customer service! Even though there was a minor mistake in the delivery, their response was immediate without complications. I would recommend
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Answer by scubaonline.de/en
Oct 12, 2023
Hey there! Thank you for taking the time to leave your positive review. We really appreciate it and we're glad that everything got sorted out quickly. We strive to provide the best customer service possible and we're happy that you had a good experience.
KR
kat r.
alcala
Dec 18, 2023
Verified review
Fantastic service. Amazing delivery times, Germany to Spain in 3 days. Good quality wetsuit and best price I've seen. Would definitely use again.
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Answer by scubaonline.de/en
Dec 21, 2023
Thanks so much for the great feedback! We're delighted to hear you were happy with the quality of our products and our fast delivery time. We strive to provide excellent service and unbeatable prices, and we're glad you could benefit from it. Thanks again for your support!
May 3, 2023
Verified review
Product (diving BCD) as described, payment went through in seconds.
It was delivered to Slovenia in two or three days!
I definitely recommend it!
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Answer by scubaonline.de/en
May 4, 2023
Thank you for your review! We are delighted to hear that our product was as described and that the payment process was quick and efficient. We also appreciate your positive recommendation, and we are glad to hear it arrived in Slovenia in a timely manner. At our company, we strive to provide excellent products and service, so thank you for continuing to support us!