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certified since: Oct 8, 2018
updated on: May 29, 2023
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Reviews for europe.beyerdynamic.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
-Sound:
The lows are full and rich, bass is strong without thumping or booming.
The highs could be a bit crisper, especially voices (in music) sound a bit muffled almost.
Mids seem to lack a bit too.
Volume: my 64 ohm Sennheiser doesn't play as loud as I want so I chose the 32 ohm version of the DT770 Pro for more volume (less resistance). And also because I want to be able to use it with my cell phone on a decent volume.
The DT770 Pro 32 ohm seems to offer a bit more volume but not a whole lot more. I had expected it to go louder than it does.
So an improvement just not a huge one.
-Comfort: fit on the head is good, I don't get the feeling the set wil slip off my (bald) head. The pressure on the ears/head is exactly right: not too loose not too tight.
The size of the earpads is where it all goes wrong. I am by no means Dumbo the flying elephant but the earpads on the DT770 Pro are way too small for my ears. I really have to stuff my ears into the earpads with my fingers.
Had I tried these earphones on in a shop I would not have bought them, for that reason alone.
All in all a pretty good set for listening to music. Especially with psybient and other electronic music (with no singing). The lows of these headphones seem to be made for those genres of music, amost.
If you mainly play songs with voices/singing there are better choices out there.
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the most relevant critical review
Oct 8, 2022
I placed an order without realising my address (on PayPal) hadn’t changed yet, as I have recently moved to another city. After contacting support, I was told that changing the address order was impossible. I then asked whether I could just simply cancel the order, which was also not possible, even though the order hadn’t been sent out yet. I was then also told to try to get DHL to change my delivery address, which – you guessed it – was also not possible. I get that it may be difficult to change an order that has already been processed or shipped to the courier service, but this all happened several days before I even got confirmation that DHL was going to ship my package. Now I’m stuck trying to get a hold of a package of which I have no idea who got it, in a place where I never come anymore. It’s just a massive waste of time and potentially money and could have simply been avoided by allowing me to cancel my initial order (that hadn’t even been shipped yet at that point).
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Reviews for europe.beyerdynamic.com
Verified review
May 11, 2023
I use mmx150 for 2 days, what I noticed was bad in these headphones, the main problem is constant crackling in the left ear and nothing can be done about it, then they beat troubles with wires, it was necessary to play around so that everything would work adequately, with the pluses a good microphone from sound quality, I'm a little upset (
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Answer by europe.beyerdynamic.com
May 15, 2023
Dear customer, thank you for your feedback. We are very sorry that the headphones you received did not meet our high quality standards. This should not have happened. We will forward your information to the appropriate department and investigate your incident. However, we apologise for any inconvenience this may have caused you.
Please contact our colleagues in support via help@beyerdynamic.de. They will work with you to find a solution to the problem.
Kind regards from Heilbronn Your beyerdynamic team
Verified review
Apr 13, 2023
The parts I ordered are really expensive for not much. I ordered two items (on the same order) and received two different packages.
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Answer by europe.beyerdynamic.com
Apr 19, 2023
Thank you for your feedback. We are currently optimising the shipping process. If the items come from different warehouses, it is unfortunately not possible to avoid individual shipping at the moment. We will be happy to pass on your feedback to the relevant department.
Kind regards, your beyerdynamic Team
Verified review
Apr 3, 2023
I love my MMX300 but I am very disappointed in the warranty.
I emailed some time ago that my console cable broke after two weeks. I’m someone that takes care of his electronics and I still can’t point out a reason it broke. However since the website mentions a 2 year warranty I figured it would be fine.
I was told by support that the cable is however not included in the warranty. I was very disappointed that it is not included with such a premium product.
I’m still incredibly happy with the product itself and recommend it to friends and colleagues but needing to spend 40€ on a cable that broke after two weeks is disappointing.
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Answer by europe.beyerdynamic.com
Apr 3, 2023
Dear customer, thank you for your feedback. We are very sorry that the headphones you received did not meet our high quality standards. This should not have happened. We will forward your information to the appropriate department and investigate your incident. However, we apologise for any inconvenience this may have caused you.
Please contact our colleagues in support via help@beyerdynamic.de. They will work with you to find a solution to the problem.
Kind regards from Heilbronn Your beyerdynamic team
Verified review
Mar 10, 2023
I called 2 times to return a product and 2 times they told me they would send me the return label on my mail, and 3 days later I still don't have anything...
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Answer by europe.beyerdynamic.com
Mar 13, 2023
Dear Customer, Thank you for your feedback. We are sorry for the delay in this matter. By now you should have received the lable for returning the product. In case there are any further questions, please do not hesitate to get in touch. Best regards, Your beyerdynamic Team
Verified review
Feb 12, 2023
I used the headphones for less than 10 days, everything was ok, the sound is the best for this price range, but one day, exactly 10 days later the left earphone stopped working... It was the "Limited Edition Black"... Be carefull with this model...
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Answer by europe.beyerdynamic.com
Feb 13, 2023
Dear customer, thank you for your feedback. We are very sorry that the headphones you received did not meet our high quality standards. This should not have happened. We will forward your information to the appropriate department and investigate your incident. However, we apologise for any inconvenience this may have caused you.
Please contact our colleagues in support via help@beyerdynamic.de. They will work with you to find a solution to the problem.
Kind regards from Heilbronn Your beyerdynamic team
Verified review
Feb 12, 2023
Product arrived broken
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Answer by europe.beyerdynamic.com
Feb 13, 2023
Dear customer, thank you for your feedback. We are very sorry that you received a damaged product. This should not have happened. Unfortunately, we cannot control everything that our shipping service providers do with the package. Please contact our colleagues in support via help@beyerdynamic.de. They can help you in such a case and solve the problem together with you.
Kind regards from Heilbronn Your beyerdynamic team
Verified review
Feb 6, 2023
The microphone does not work with the computer (I am not even sure it works at all).
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Answer by europe.beyerdynamic.com
Feb 6, 2023
Dear Customer, We are very sorry that your are not satisfied with the product. You have the right to return the products within sixty days, please also see our FAQ https://support.beyerdynamic.com/hc/en-us/categories/200117641-Returns
Please check if the mute switch is active.
In case you have further questions, please get in touch with our customer support (help@beyerdynamic.de) - they are happy to help. Best regards, Your beyerdynamic Team
Verified review
Jan 19, 2023
Crackles in B-stock MMX 300.
I bought a headset MMX 300 in B-stock for the price and the recycling... The product was supposed to be as-new (tested by Beyerdynamic and all) but there were crackles in the right ear. I had to pay to send it back so I lost 20€ to try a defective headset. Won't do it again.
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Answer by europe.beyerdynamic.com
Jan 20, 2023
Dear Customer, We are very sorry to hear that the B-Stock product you have received is not flawless. This does not represent our high quality standards and should not have happend. Please get in touch with our customer support, (help@beyerdynamic.de) they are happy to help and we are sure, we will find a way to resolve this issue. Thank you, Best regards, Your beyerdynamic Team.
Verified review
Jan 3, 2023
I received the wrong headphone and now, to get the right one, I have to pay to send back my parcel (I'm from France). Why do I have to pay for your mistake? I was expecting a better client services, I'm really disapoint.
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Answer by europe.beyerdynamic.com
Jan 4, 2023
Dear Customer, We are very sorry to hear that you have received the wrong product. Our customer support will get in touch immediately with you again to clarify this issue. Best regards, Your beyerdynamic Team
Verified review
Dec 29, 2022
Beyerdynamic amiron wireless headset does not work well on the PC. it took me 45 minutes to connect it to my pc also the mic does not work in calls. you also can't change settings on the pc for the headset. for this price it's a really bad headset.
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Answer by europe.beyerdynamic.com
Jan 3, 2023
Dear Customer, Thank you for your comment. We are sorry to hear that you are not satisfied with the product. If you experience any issues with using it, please get in touch with our support team (help@beyerdynamic.de) or have a look at the Product Page (https://europe.beyerdynamic.com/amiron-wireless.html?#!#product-downloads), where you can find helpful documents about the product. Best regards, Your beyerdynamic Team.
Verified review
Dec 23, 2022
Received only 8 ear pads where 10 should have been, DHL took 2 days longer, all in all unsatisfied
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Answer by europe.beyerdynamic.com
Dec 28, 2022
Dear Customer,
we are sorry that you did not receive the complete goods and that DHL took 2 days longer than stated. This does not meet our high standards at beyerdynamic. Please contact our colleagues in support at help@beyerdynamic.de. They will certainly be able to help you.
Best regards, your beyerdynamic team
Verified review
Dec 20, 2022
Suivre les commandes pour voir si elle est expédiée.
Pour moi du 2 décembre au 17 décembre parés 5 ou 6 mails pour faire comprendre que ma commande n'avait pas bougé de chez vous.
Pour le casque trop de pression autour des oreilles et le système de on off micro pas terrible.
Le son est bon.
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Verified review
Dec 15, 2022
There was data missing on my invoice and the company could not send me a new invoice with all of the data. The original invoice didnt have a street address nor the company name
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Answer by europe.beyerdynamic.com
Dec 16, 2022
Thank you for your feedback! We are sorry that you did not receive the correct invoice. Unfortunately, we cannot issue an invoice afterwards. We can suggest that you return the order and re-order from us. We also recommend that to create a customer account in our shop. Here you have the possibility to view and edit your billing and delivery address. If you have any further questions, please do not hesitate to contact our support team at help@beyerdynamic.de.
Best regards your beyerdynamic team
Verified review
Dec 7, 2022
Did not receive the bird case for earbuds i paid for
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Answer by europe.beyerdynamic.com
Dec 8, 2022
Thank you for your feedback! Such an issue is quite uncommon.
We have checked your information and found no internal case.
In the instance of a missing case, please contact our support colleagues via help@beyerdynamic.de.
They will be able to help you in any case.
Kind regards your beyerdynamic team
Verified review
Dec 6, 2022
I order 2 items.
I received one of the 2 items.
Your email ask for my feedback about the 2 items..
I send an email to your customer service 2 days ago to understand why I didn’t get the 2nd item … no answer for the moment..
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Answer by europe.beyerdynamic.com
Dec 7, 2022
Dear customer, thank you for your email.
From your order we could see that it consists of two deliveries and this one is already on its way to you.
Therefore, please be patient a little longer.
Kind regards
Verified review
Dec 4, 2022
Aweful customer support that just ignored all proof that there had been a mistake in the price. The money (just 20€) is not the issue, but the maddening lack of interest to look into it by staff was appalling. I sent them all the proof they would need, but all they did was ignore it.
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Answer by europe.beyerdynamic.com
Dec 7, 2022
Thank you for your feedback!
We wanted to check your case internally. Unfortunately, we were not able to assign your email to an incident.
Therefore, we cannot help you any further via Trusted. Please feel free to contact our support colleagues via help@beyerdynamic.de.
They will definitely be able to help you.
Kind regards your beyerdynamic team
Verified review
Nov 30, 2022
i bought a fox microphone which doesn't come with any driver and my pc can't recognize it. The assistance is not helping at all, basically I need to buy cubase or ableton to make it work. Ridicolous and especially it makes non sense the not support from the hel desk
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Answer by europe.beyerdynamic.com
Dec 5, 2022
Thank you for your review! Your FOX microphone won't benefit you that much without the software.
That's why we recommend you to purchase the Creator Bundle. You can find all information here: europe.beyerdynamic.com/creator-pro.html
For further questions and comments, you can always contact our colleagues in support via help@beyerdynamic.de.
Kind regards your beyerdynamic Team
Verified review
Nov 29, 2022
It would help if you make changes to your customer service.
DHL seems like a poor partner to your business.
I must say I find simply restituting people for their money instead of making sure they get delivered what they order online a very poor service.
First time delivery error was due to DHL bad performance, second time Beyer Dynamic failed to send the right amount of headphones even though the delivery note stated the right amount. To make a customer order the product 3 times is ridiculous in my opinion.
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Answer by europe.beyerdynamic.com
Nov 30, 2022
Thank you very much for your feedback! Of course, this should not happen and in no way reflects our quality standards.
We will check your case and look into the matter. Our support team is in contact with you and we will get back to you as soon as possible.
Unfortunately, we cannot control everything with external shipping service providers. That's why we are so thankful for any information from our customers.
We apologise for any inconvenience this may have caused you.
Best regards Your beyerdynamic Team
Verified review
Oct 14, 2022
The product I received was good, but the service, not so much. I got the DT 770 pro, and there was a faulty button on the headband. I contacted service hotline, and they wanted me to fill in a lot of stuff, and it was very vague. I then just decided to refund the whole thing, and got it somewhere else. I was very disappointed since this was my very first (studio) headset.
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Answer by europe.beyerdynamic.com
Oct 18, 2022
Thank you for your feedback. We would like to apologise for the inconvenience.
We will follow up on this issue internally and pass on your feedback.
Kind regards from Heilbronn your beyerdynamic team.
Verified review
Oct 8, 2022
I placed an order without realising my address (on PayPal) hadn’t changed yet, as I have recently moved to another city. After contacting support, I was told that changing the address order was impossible. I then asked whether I could just simply cancel the order, which was also not possible, even though the order hadn’t been sent out yet. I was then also told to try to get DHL to change my delivery address, which – you guessed it – was also not possible. I get that it may be difficult to change an order that has already been processed or shipped to the courier service, but this all happened several days before I even got confirmation that DHL was going to ship my package. Now I’m stuck trying to get a hold of a package of which I have no idea who got it, in a place where I never come anymore. It’s just a massive waste of time and potentially money and could have simply been avoided by allowing me to cancel my initial order (that hadn’t even been shipped yet at that point).
Report review
Answer by europe.beyerdynamic.com
Oct 10, 2022
Dear customer, thank you for your comment. We are very sorry that the address in their order could not be changed. We apologize for the inconvenience caused. Basically, you always have the option with DHL to change their address or refuse to accept the package. You can find a guide here: https://www.dhl.de/en/geschaeftskunden/paket/leistungen-und-services/services/service-loesungen/wunschzustellung/digitale-annahmeverweigerung.html Best Regards, your beyerdynamic Team