europe.beyerdynamic.com- Logo - reviews

europe.beyerdynamic.com
Reviews:

325 reviews in the last 12 months1,703 total reviews  

4.62
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: Oct 8, 2018
The Trustmark indicates trustworthy online retailers.
europe.beyerdynamic.com fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Jun 13, 2023
 Verified review
The DT 900 Pro X headphones are sooo amazing! Years ago I had the DT 990's and they took me to a different dreamy space in my student days.. They eventually fell apart after years of abuse. Now 25 years later I've bought a pair of DT 900 Pro X's and the same thing has happened - I'm rediscovering music. The space sounds fill is huge, and the sound is insanely silky and smooth... almost sweet. The bass is somehow airy at the same time as being tight, deep and smooth! There's never any moment that music sounds harsh.. They also work with lower power devices like phones and controllers.. bringing out the best in even cheaper sources. Gaming! : Now believe it or not, it's also helping me to rediscover gaming.. they work briliantly with the Playstation 5 controller! More than enough power, and games now have a much bigger spacial effect and the gone is the boomy based and muffled sound. (note: I have a good quality Hyper X game headset for comparison). I will never go back to closed headphone again.. Of course a major cost is the fact that if anybody is sitting near by they'll hear what you're listening to. With gaming that's not such a problem because the sounds are more intermittent.. but with music that can definitely be a potential issue. However, having said that, they also sound amazing at low volumes.. so then just turn them down a bit if you might bother some one! not so bad. The extra air around your ears means you can listen more comfortably.. and when you talk you sound normal to yourself.. plus you can hear others talking if they're calling your name more easily. I never use them for travel / commuting... so I'm assuming that they're not ideal for that. But if you value quality of sound, big sound stage, silky mids, sweet highs, and mind blowing deep, detailed smooth base over sound isolation get them! Buy B-Stock ones direct from BeyerDynamic .. you'll pay 50 euros less or so and they're in new state. The ones I receive didn't even have the original seal broken. BeyerDynamic support is also very fast and their returns system is quick (even though I'm based in Netherlands and of course they're based in Germany). I returned the DT 700 pro X's after testing those. They seemed to marketed / reviewed as the closed back version of the 900's, but they're dramatically different to my ears! The qualities which make the 900's so great, are mostly missing in the 700's (air tight bass, awesome sound stage). The mids and highs are very similar but in a more compressed form. But if you value sound isolation than quality then I suppose they'll do the trick. I'm rambling now, so will sign off,.. just wanted to share the joy ;-) X
BW
Bren W.
Den Haag

Top negative review

Sep 7, 2023
 Verified review
I purchased the DT 900 PRO X headphones with high hopes, and for the most part, they delivered on the audio quality and comfort I expected. However, my experience with their durability and customer support left me with mixed feelings. After just six months of use, the leather on the headband started to detach, which was disappointing given the premium price of these headphones. When I reached out to the customer support team, they promptly instructed me to fill out an RMA form. Unfortunately, my request for a replacement was rejected, leaving me with limited options. The suggested process involved shipping my headphones to France via a shipment helper, which meant I would be without my headphones for an unknown period and bearing potential additional costs. This was far from an ideal solution, especially when I rely on my headphones daily. In the end, I decided to take matters into my own hands and ordered two replacement headbands for €38, including shipping from France. While I hope these replacements will last longer, I can't help but feel a bit let down by the initial customer support response. Overall, the DT 900 PRO X headphones have delivered great audio quality and comfort, but the issue with the headband and the less-than-ideal customer support experience have left me with some reservations. I hope the company can address these concerns in the future to provide a more seamless customer experience.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for europe.beyerdynamic.com

 Sort by  
Relevance
(10)
(11)
(11)
Reset
7 days ago
 Verified review
Will not recommend. Have wanted this headset since it was announced. Signed up. Ordered the first day it was available. They shipped it very quickly. Then...DHL sent three messages saying it was on its way. Each time changing to another day. Then changed to :delivery interrupted delayed for 1-2 days. Where it has stayed since April 22nd. Contacted DHL. They said contact Beyerdynamic. Beyerdynamic said wait a week. I waited a week.Filled out the paperwork. Asked if they'd re-order and send me the headset. Four week investigation?!? For something DHL still shows they haven't delivered? And absolutely no further updates from Beyerdynamics about the case status? Neither DHL nor Beyerdynamics took ownership of the issue. That's pitiful customer service. No issue with the indivduals involved. They're just following the company support processes.
Report review
May 1, 2024
 Verified review

Product good, service bad

The product is top notch, one of the best. The online shopping experience, however, was lacking. The forms didn’t have a phone number field, which caused issues with home delivery in Finland. Reached out to customer service about it who misunderstood my message. I would recommend order the same product but from a retailer instead.
Report review
Answer by europe.beyerdynamic.com
May 2, 2024
Dear Customer, Thanks for your feedback. We are very sorry to hear that you had to experience some issue while ordering your product. We will forward your feedback internally and look into this in order to optimise our forms. Enjoy your new product! Best regards, Your beyerdynamic Team.
13 days ago
 Verified review

Bad experience

The packaging received was open and damaged and the product shows signs of use. Beyerdynamic does not pay the return costs, arguing that it is an outlet product. Even though it is a sales product, it should have a quality guarantee as an item on sale does not mean item already used.
Report review
Apr 23, 2024
 Verified review
If you loose a piece you can find a compatible replacement even from their official website.
Report review
Answer by europe.beyerdynamic.com
Apr 23, 2024
Thank you for your positive feedback. Please let us know if we can do something better to do better in your review. Best regards, your beyerdynamic Team
Mar 27, 2024
 Verified review

defect connectic cable

jack connectic cable from MMX300 headset box has a defect. The volume control disrupted the volume of each HP (right/left) (since I got the headset) But was still usable. After some years, I wanted to renew the connetic cable, because the old one was worn. I bought the 45€ connectic cable for the beyerdamic store. But unfortunatly, the cable was not working : - Only the right HP was working - The computer sound was redirected to the microphone
Report review
Answer by europe.beyerdynamic.com
Mar 28, 2024
Thank you for your feedback! Of course, this shouldn't happen and doesn't meet our quality standards. In such a case, please contact our support directly via help@beyerdynamic.de. Our support team can definitely help you. However, we apologize for any inconvenience this may cause you. Kind regards, your beyerdynamic team
Mar 24, 2024
 Verified review
Had a bit of a weird experience. I ordered Headphones online. 5 Minutes later i realised it was the wrong ones. So i wanted to cancel but even at the phone it was not possible to cancel (?) The service told me just to refuse the delivery digital which was not possible. So they told me to refuse the package at the door. Actually the parcel never arrived now and it’s somewhere and i still have no money back. All in all its two weeks now.
Report review
Answer by europe.beyerdynamic.com
Mar 25, 2024
Thank you for your feedback! We have checked your process internally. You can track the order using the following tracking number: 9481431772 The order was delivered two days ago. If you have not yet received the shipment or have already returned it upon request, please contact our support via help@beyerdynamic.de. We sincerely apologize for any inconvenience this may have caused you. Kind regards, your beyerdynamic team
Apr 13, 2024
 Verified review

Shipping service bad

The product is all good (originale replace 10€), but you can't spend €16 on DHL shipping and then have it passed to the Italian post office without being able to choose a fixed point or something else of the kind. I also waited more than a week after purchasing.
Report review
Answer by europe.beyerdynamic.com
Apr 15, 2024
Thank you for your feedback. Sorry for the postal delay, unfortunately we have no influence on this. We will monitor this. Best regards, your beyerdynamic Team
Mar 27, 2024
 Verified review

amolification faible et micro offen appel

la plage d'amplification est un peu courte. Beaucoup de pas sur le bas volume mais on plafone vite. Sur certains enregistrement ça manque. Le micro ne marche plus en appel reçu. obligé de repasser en manuel
Report review
Apr 6, 2024
 Verified review
Volume controller bug, the volume becomes quite unbalanced between the left and right
Report review
Answer by europe.beyerdynamic.com
Apr 8, 2024
Please describe this case to our customer service help@beyerdynamic.de. We need to make sure this is not a defect in the product. Best regards, your beyerdynamic Team
Feb 28, 2024
 Verified review

MmX 110

J'ai un casque 990 pro depuis plus de 5 ans et j'en suis très content. J'en ai même racheté deux autres. J'ai acheté un casque gamer de votre marque pour un cadeau à ma copine, le MmX 110 , mais j'en suis très déçu ! Je l'ai essayé avant de l'offrir et je trouve que le son du micro n'est pas a la hauteur et surtout il y a un défaut de résonance avec le câble. Si celui ci frotte - touche quelques choses, il y a une résonnance non agréable dans l'oreille. Ensuite il y a aussi le défaut que lorsque l'on parle, on a l'impression d'être dans une boîte. Je vais l'offrir a ma copine comme prévu mais si cela ne lui convient pas, je vous recontacterai pour permettre un retour. En échange je lui achèterai un casque 990 pro de votre marque et un micro sur pied. C'est plus chère mais la qualité sera au rendez vous. Voilà pour un retour de ma part. J'espère que vous serez apte a faire un geste commercial si le casque ne convenez pas et que l'on pourra faire un échange du MmX 110 contre un 990 pro. Évidement, l'échange n'étant pas équitable financièrement (90 euros contre 140 euros) je payerai la différence. Cordialement Legrand Marius
Report review
Answer by europe.beyerdynamic.com
Mar 4, 2024
Thank you for your feedback! We are very sorry that you are not satisfied with your beyerdynamic product. In general, the quality of the microphone sound can vary due to various factors such as the settings or the playback device. In such a case, you are welcome to contact our customer support via help@beyerdynamic.de. These can help you in any case. Alternatively, you can of course send the headphones back to us. However, we apologize for any inconvenience this may cause you. Kind regards, your beyerdynamic team
Mar 5, 2024
 Verified review

Dissappointed Beyerdynamic fan

The delivery service was good, and fast and reliable. No complaints about that at all. But the product I recently bought (Amiron) has a very dissapointing quality. Beyerdynamic has been my favorite headphones (DT 770 M) in my professional practice as a soundphonographer, for two decades (in the studio ánd on location outdoors in the most crazy contexts). But the wireless Amiron seems to lack the reliable sound that I am used to have. Since I have received them the headset has been distorting all the time during sounds that are not meant to sound distorted, at a soft volume and a normal volume (all over various areas of the frequency spectrum). And often glitching and/or not syncing with my devices... I wanted to give Amiron a fair chance and kept trying. But still not happy after several months of "tolerating". The Amiron is also way too bulky to travel with everywhere. So to my own surprise, having given up on them, I end up using my headphones barely these days, and if at all, mostly at home.
Report review
Answer by europe.beyerdynamic.com
Mar 6, 2024
Thank you for your feedback! The fact that you are not satisfied with your beyerdynamic product doesn't meet our quality standards. The Amiron Wireless stands for excellent high-end sound. This can be individually personalized via the MIY app. Are you already using the MIY app? You can find all relevant information on the product page: https://europe.beyerdynamic.com/amiron-wireless.html and on the MIY app page: https://europe.beyerdynamic.com/mosayc If you still have further questions or comments about your product or the sound settings, don't hesitate to contact our customer support via help@beyerdynamic.de. Best regards, your beyerdynamic team
Mar 13, 2024
 Verified review

Ordered a replacement DT770 Pro 80 Ohm…defective received.

Ordered a replacement DT770 Pro 80 Ohm for my same old model and unfortunately I have to send it back since the left driver/speaker is "kaputt"/broken. Dead on arrival! So far for their promise that their "products function technically flawlessly." And I would have to pay for the return of their malfunctioning product? I think NOT! I expect full and FREE service/return! In effect: DO NOT TRUST B-Stock or OUTLET products! They are NOT to be trusted!
Report review
Answer by europe.beyerdynamic.com
Mar 14, 2024
Thank you for your feedback! Such an incident is rather unusual and of course should not happen. Our quality promise also applies to our B-stock products: https://europe.beyerdynamic.com/outlet-quality-promise? Our support team has already contacted you. However, we apologize for any inconvenience this may cause you. Kind regards, your beyerdynamic team
Mar 9, 2024
 Verified review

Dommage qu'il ne soit pas…

Il est dommage qu'il ne soit pas indiqué sur le site que le produit est fabriqué en Chine. Même si le résultat sonore semble bon, je pensais que tous les produits BEYERDYNAMIC étaient fabriqués en Allemagne ! Je suis un peu déçu sur ce point.
Report review
Feb 19, 2024
 Verified review

Beyerdinamics: bon produit mais site officiel douteux.

J'ai toujours apprécié les produits beyerdinamics jusqu'à aujourd'hui. Première commande directement sur leur site, mais j'aurai mieux fait d'éviter leur "promo" qui s'avère être de l'occasion, reçu dans un état pitoyable (et aucun effort de leur part)... Auparavant, j'ai toujours commandé les produits de la marque concernée chez Thomann et pas le moindre problème depuis des années (site très sérieux que je recommande contrairement a beyer). Par contre, le comportement du site beyerdinamics est vraiment très limite pour ne pas dire malhonnête. Ils ont eu ma première et ma dernière commande...
Report review
Answer by europe.beyerdynamic.com
Feb 20, 2024
Thank you for your feedback! For the European region, we provide all relevant information at europe.beyerdynamic.com. If you still have comments or questions, you can contact our support colleagues at any time via help@beyerdynamic.de. They will be happy to help you with any topic. We apologize for any inconvenience this may have caused you. Kind regards, your beyerdynamic team
Feb 14, 2024
 Verified review

Production headphones broken after a few hours usage.

I bought these as a set of headphones to use for production specifically for on the road portability, I only used them 10 times or so and they have stopped working. Their is a terrible rumble now in the bass frequencies similar to that of a cheap Chinese fake or a car speaker from the 90s. So disappointed I spent all this money for a product only worthy of being in a tacky Asian market 😢
Report review
Answer by europe.beyerdynamic.com
Feb 14, 2024
Thank you for your feedback! Of course, this shouldn't happen and doesn't meet our quality standards. In such cases, please don't hesitate to contact our customer support directly via help@beyerdynamic.de. They can help you with your concerns. You can also return your product to us within 60 days. You can find all information about this in our support area: https://support.beyerdynamic.com/hc/en-us/articles/201001041-How-can-I-return-my-order? We sincerely apologize for any inconvenience this may have caused you. Best regards, your beyerdynamic team
Feb 10, 2024
 Verified review
Expédition rapide problème pas de notice explicative pour le changement des pièces si bien que mon casque dt811 a été endommagé
Report review
Jan 23, 2024
 Verified review

Improve customer service.

You can improve customer service. One month to solve a simple problem it's not acceptable.
Report review
Answer by europe.beyerdynamic.com
Jan 24, 2024
Thank you for your feedback! Of course, this shouldn't happen and doesn't meet our quality standards. We have reviewed your matter internally and apologize for any inconvenience this may have caused you. We will forward your information to the appropriate location. Nevertheless, we hope you enjoy your beyerdynamic product. Best regards, your beyerdynamic team
Sep 7, 2023
 Verified review

Mixed Feelings After Six Months of Use

I purchased the DT 900 PRO X headphones with high hopes, and for the most part, they delivered on the audio quality and comfort I expected. However, my experience with their durability and customer support left me with mixed feelings. After just six months of use, the leather on the headband started to detach, which was disappointing given the premium price of these headphones. When I reached out to the customer support team, they promptly instructed me to fill out an RMA form. Unfortunately, my request for a replacement was rejected, leaving me with limited options. The suggested process involved shipping my headphones to France via a shipment helper, which meant I would be without my headphones for an unknown period and bearing potential additional costs. This was far from an ideal solution, especially when I rely on my headphones daily. In the end, I decided to take matters into my own hands and ordered two replacement headbands for €38, including shipping from France. While I hope these replacements will last longer, I can't help but feel a bit let down by the initial customer support response. Overall, the DT 900 PRO X headphones have delivered great audio quality and comfort, but the issue with the headband and the less-than-ideal customer support experience have left me with some reservations. I hope the company can address these concerns in the future to provide a more seamless customer experience.
Report review
Answer by europe.beyerdynamic.com
Sep 12, 2023
Dear customer, thank you for the detailed and constructive feedback. Even if you have already ordered a new headband, we would like to provide you with a code to order another headband for free as compensation. The code is BD-L8LQ and can be redeemed until September 30th. If you have further questions please don't hesitate to contact us help@beyerdynamic.de Best regards, your beyerdynamic team
Jun 7, 2023
 Verified review

Not a reliable Company - search elsewhere

I bought a pair of Blue Byrd gen. 2 headset on May 2022 and it broke (didn't turned on anymore) on January 2023. I asked for reparing/replacement according to the procedure described by the Company who replied the warranty service was slow and it would have taken time. Now six months are gone and I've not received any support for my expensive headset despite my further warning. Beyrdynamic is far from being a serious producer and even more it's customer support is illegal. On February I bought a Cinese product as replace at less than half price with similar characteristics which still works flawlessly. Keep yourself away!
Report review
Answer by europe.beyerdynamic.com
Jun 7, 2023
Dear customer, thank you for your feedback. We are very sorry that the headphones you received did not meet our high quality standards. This should not have happened. We will forward your information to the appropriate department and investigate your incident. However, we apologise for any inconvenience this may have caused you. Please contact our colleagues in support via help@beyerdynamic.de. They will work with you to find a solution to the problem. Kind regards from Heilbronn Your beyerdynamic team
Dec 14, 2023
 Verified review

Bad experience on the e-shop

I purchased DT-990 Pro unit as new item but when I received them, the warranty seal was not there with signs of being pulled out, also some cardboard in the interior was bended as it was a opened box or a b-stock unit. After consulting the customer service, insisting on the fact, they apologized for the poor state of the box and that's it. I'm not happy with the situation, the unit works perfectly, and it's a legendary product, but I expected that the brand would at least refund me the difference as a b-stock unit as a compensation for the "bad state of the box"
Report review