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europe.beyerdynamic.com
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370 reviews in the last 12 months1,530 total reviews  

4.65
Excellent

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Top positive review

Jun 13, 2023
 Verified review
The DT 900 Pro X headphones are sooo amazing! Years ago I had the DT 990's and they took me to a different dreamy space in my student days.. They eventually fell apart after years of abuse. Now 25 years later I've bought a pair of DT 900 Pro X's and the same thing has happened - I'm rediscovering music. The space sounds fill is huge, and the sound is insanely silky and smooth... almost sweet. The bass is somehow airy at the same time as being tight, deep and smooth! There's never any moment that music sounds harsh.. They also work with lower power devices like phones and controllers.. bringing out the best in even cheaper sources. Gaming! : Now believe it or not, it's also helping me to rediscover gaming.. they work briliantly with the Playstation 5 controller! More than enough power, and games now have a much bigger spacial effect and the gone is the boomy based and muffled sound. (note: I have a good quality Hyper X game headset for comparison). I will never go back to closed headphone again.. Of course a major cost is the fact that if anybody is sitting near by they'll hear what you're listening to. With gaming that's not such a problem because the sounds are more intermittent.. but with music that can definitely be a potential issue. However, having said that, they also sound amazing at low volumes.. so then just turn them down a bit if you might bother some one! not so bad. The extra air around your ears means you can listen more comfortably.. and when you talk you sound normal to yourself.. plus you can hear others talking if they're calling your name more easily. I never use them for travel / commuting... so I'm assuming that they're not ideal for that. But if you value quality of sound, big sound stage, silky mids, sweet highs, and mind blowing deep, detailed smooth base over sound isolation get them! Buy B-Stock ones direct from BeyerDynamic .. you'll pay 50 euros less or so and they're in new state. The ones I receive didn't even have the original seal broken. BeyerDynamic support is also very fast and their returns system is quick (even though I'm based in Netherlands and of course they're based in Germany). I returned the DT 700 pro X's after testing those. They seemed to marketed / reviewed as the closed back version of the 900's, but they're dramatically different to my ears! The qualities which make the 900's so great, are mostly missing in the 700's (air tight bass, awesome sound stage). The mids and highs are very similar but in a more compressed form. But if you value sound isolation than quality then I suppose they'll do the trick. I'm rambling now, so will sign off,.. just wanted to share the joy ;-) X
BW
Bren W.
Den Haag

Top negative review

Sep 7, 2023
 Verified review
I purchased the DT 900 PRO X headphones with high hopes, and for the most part, they delivered on the audio quality and comfort I expected. However, my experience with their durability and customer support left me with mixed feelings. After just six months of use, the leather on the headband started to detach, which was disappointing given the premium price of these headphones. When I reached out to the customer support team, they promptly instructed me to fill out an RMA form. Unfortunately, my request for a replacement was rejected, leaving me with limited options. The suggested process involved shipping my headphones to France via a shipment helper, which meant I would be without my headphones for an unknown period and bearing potential additional costs. This was far from an ideal solution, especially when I rely on my headphones daily. In the end, I decided to take matters into my own hands and ordered two replacement headbands for €38, including shipping from France. While I hope these replacements will last longer, I can't help but feel a bit let down by the initial customer support response. Overall, the DT 900 PRO X headphones have delivered great audio quality and comfort, but the issue with the headband and the less-than-ideal customer support experience have left me with some reservations. I hope the company can address these concerns in the future to provide a more seamless customer experience.
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Reviews for europe.beyerdynamic.com

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5 days ago
 Verified review

Wrong product

Still waiting an answer cause I got the wrong product
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Answer by europe.beyerdynamic.com
3 days ago
Our customer support will contact you shortly. Best regards, you beyerdynamic Team
Oct 29, 2023
 Verified review
Sent the wrong product, support didn't reply on the 3 working day time they said they would, on a new support ticket they said the ticket was sent to the responsible department and to be patient, after 2 weeks no contact, I asked on twitter what to do and they told me to cancel and re-order. I received the return label and sent the product back, still waiting to see what will happen
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Oct 17, 2023
 Verified review
I recieved the package after almost 3 weeks and when it arrived it was not in good condition. What do you think?? I'm very disappointed
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Answer by europe.beyerdynamic.com
Oct 18, 2023
Dear customer, We are very sorry to hear that the product you received wasn't in the condition it's supposed to be. Please get in touch with our customer service, via help@beyerdynamic.de - they are happy to help. Please accept our apologies for the slight delay in the delivery of your parcel. Best regards, your beyerdynamic Team
Oct 25, 2023
 Verified review
They r ripping me off
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Answer by europe.beyerdynamic.com
Oct 26, 2023
Dear Customer, Thank you for your comment. Our customer support (help@beyerdynamic.de) is there to help and we kindly ask you if there are any problems with the product you ordered, to get in touch with our support team. Thank you and best regards, Your beyerdynamic Team
Sep 7, 2023
 Verified review

Mixed Feelings After Six Months of Use

I purchased the DT 900 PRO X headphones with high hopes, and for the most part, they delivered on the audio quality and comfort I expected. However, my experience with their durability and customer support left me with mixed feelings. After just six months of use, the leather on the headband started to detach, which was disappointing given the premium price of these headphones. When I reached out to the customer support team, they promptly instructed me to fill out an RMA form. Unfortunately, my request for a replacement was rejected, leaving me with limited options. The suggested process involved shipping my headphones to France via a shipment helper, which meant I would be without my headphones for an unknown period and bearing potential additional costs. This was far from an ideal solution, especially when I rely on my headphones daily. In the end, I decided to take matters into my own hands and ordered two replacement headbands for €38, including shipping from France. While I hope these replacements will last longer, I can't help but feel a bit let down by the initial customer support response. Overall, the DT 900 PRO X headphones have delivered great audio quality and comfort, but the issue with the headband and the less-than-ideal customer support experience have left me with some reservations. I hope the company can address these concerns in the future to provide a more seamless customer experience.
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Answer by europe.beyerdynamic.com
Sep 12, 2023
Dear customer, thank you for the detailed and constructive feedback. Even if you have already ordered a new headband, we would like to provide you with a code to order another headband for free as compensation. The code is BD-L8LQ and can be redeemed until September 30th. If you have further questions please don't hesitate to contact us help@beyerdynamic.de Best regards, your beyerdynamic team
Aug 20, 2023
 Verified review

Non usable product

The replacement headband I ordered for a DT 880 Pro is totally non-compliant and doesn't fit the headset. It's a waste of money. What should I do now?
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Answer by europe.beyerdynamic.com
Aug 21, 2023
Dear customer, thank you for your feedback. We are very sorry that the headband you received did not fit your headphones. This should not have happened. We will forward your information to the appropriate department and investigate your incident. However, we apologise for any inconvenience this may have caused you. Please contact our colleagues in support via help@beyerdynamic.de. They will work with you to find a solution to the problem.
Dec 20, 2022
 Verified review
Problem with delayed order. My order was delayed, this seemed to have happened through DHL, and you were not responsible for it. However when I voiced my concern since it was an important package for me in relation to my work the reaction was very unconcerned. I took up contact several times and every time got the same yeah DHL problems auto-reply (almost). I know you cannot help DHL's mistakes and that this is a busy time of year but as a customer, it feels like my concerns fall on deaf ears. In the end, it took 11 days for the package to arrive. The reason I bought it through your webshop was for fast delivery. That is just sad when it then takes so long and I hear nothing but, DHLs fault... For the rest real happy with the quality of the headset purchased. Kind regards. Luuk
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Answer by europe.beyerdynamic.com
Dec 20, 2022
Hi Luuk, thanks for your honest feedback. Sorry for any inconvenience you've had. We take this serious and work on a better communication in busy times. Enjoy your new headset and have a good start into the new year. Best regards, your beyerdynamic Team
Apr 3, 2023
 Verified review
I love my MMX300 but I am very disappointed in the warranty. I emailed some time ago that my console cable broke after two weeks. I’m someone that takes care of his electronics and I still can’t point out a reason it broke. However since the website mentions a 2 year warranty I figured it would be fine. I was told by support that the cable is however not included in the warranty. I was very disappointed that it is not included with such a premium product. I’m still incredibly happy with the product itself and recommend it to friends and colleagues but needing to spend 40€ on a cable that broke after two weeks is disappointing.
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Answer by europe.beyerdynamic.com
Apr 3, 2023
Dear customer, thank you for your feedback. We are very sorry that the headphones you received did not meet our high quality standards. This should not have happened. We will forward your information to the appropriate department and investigate your incident. However, we apologise for any inconvenience this may have caused you. Please contact our colleagues in support via help@beyerdynamic.de. They will work with you to find a solution to the problem. Kind regards from Heilbronn Your beyerdynamic team
Jun 7, 2023
 Verified review

Not a reliable Company - search elsewhere

I bought a pair of Blue Byrd gen. 2 headset on May 2022 and it broke (didn't turned on anymore) on January 2023. I asked for reparing/replacement according to the procedure described by the Company who replied the warranty service was slow and it would have taken time. Now six months are gone and I've not received any support for my expensive headset despite my further warning. Beyrdynamic is far from being a serious producer and even more it's customer support is illegal. On February I bought a Cinese product as replace at less than half price with similar characteristics which still works flawlessly. Keep yourself away!
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Answer by europe.beyerdynamic.com
Jun 7, 2023
Dear customer, thank you for your feedback. We are very sorry that the headphones you received did not meet our high quality standards. This should not have happened. We will forward your information to the appropriate department and investigate your incident. However, we apologise for any inconvenience this may have caused you. Please contact our colleagues in support via help@beyerdynamic.de. They will work with you to find a solution to the problem. Kind regards from Heilbronn Your beyerdynamic team
May 11, 2023
 Verified review
I use mmx150 for 2 days, what I noticed was bad in these headphones, the main problem is constant crackling in the left ear and nothing can be done about it, then they beat troubles with wires, it was necessary to play around so that everything would work adequately, with the pluses a good microphone from sound quality, I'm a little upset (
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Answer by europe.beyerdynamic.com
May 15, 2023
Dear customer, thank you for your feedback. We are very sorry that the headphones you received did not meet our high quality standards. This should not have happened. We will forward your information to the appropriate department and investigate your incident. However, we apologise for any inconvenience this may have caused you. Please contact our colleagues in support via help@beyerdynamic.de. They will work with you to find a solution to the problem. Kind regards from Heilbronn Your beyerdynamic team
Feb 27, 2023
 Verified review

Great Sound Quality but Cable Noise Issues and Request for Full Black Option.

Although I am satisfied with the sound quality of the sound of the beyerdynamic beat byrd I noticed it picks up a lot of cable noise, when you guys claimed " it also limits cable noises to a minimum." Besides that it would be nice if there is full black option including the cable. I hope you guys take my opinion into consideration.
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Jan 19, 2023
 Verified review
Crackles in B-stock MMX 300. I bought a headset MMX 300 in B-stock for the price and the recycling... The product was supposed to be as-new (tested by Beyerdynamic and all) but there were crackles in the right ear. I had to pay to send it back so I lost 20€ to try a defective headset. Won't do it again.
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Answer by europe.beyerdynamic.com
Jan 20, 2023
Dear Customer, We are very sorry to hear that the B-Stock product you have received is not flawless. This does not represent our high quality standards and should not have happend. Please get in touch with our customer support, (help@beyerdynamic.de) they are happy to help and we are sure, we will find a way to resolve this issue. Thank you, Best regards, Your beyerdynamic Team.
Feb 5, 2023
 Verified review

Coussinets DT 770

Bonjour, j 'ai voulu remplacer des coussinets velours par des simili cuir. Soudainement mon super casque est devenu inconfortable. La raison est que le diamètre intérieur des coussinets simili cuir est inferieur à ceux des coussinets velours! Un avertissement aurait été judicieux! . Cordialement. Eric
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Answer by europe.beyerdynamic.com
Feb 6, 2023
Cher client, nous vous remercions pour votre commentaire. Si vous rencontrez des problèmes avec votre Earpad, nous vous invitons à contacter notre service d'assistance clientèle (help@beyerdynamic.de). En général, vous pouvez nous renvoyer votre produit gratuitement dans les 60 jours suivant l'achat. Nous vous souhaitons beaucoup de plaisir avec votre Earpad. Cordialement, votre équipe beyerdynamic
Dec 20, 2022
 Verified review
Suivre les commandes pour voir si elle est expédiée. Pour moi du 2 décembre au 17 décembre parés 5 ou 6 mails pour faire comprendre que ma commande n'avait pas bougé de chez vous. Pour le casque trop de pression autour des oreilles et le système de on off micro pas terrible. Le son est bon.
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Feb 22, 2023
 Verified review

Quick delivery but why in two separate packages?

Quick delivery, but why deliver two small items in two separate packages? Not exactly environmental-friendly, and quite unnecessary in this case, since there was no rush at all. I would have preferred to have been able to choose to let the items be delivered together at a later moment.
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Answer by europe.beyerdynamic.com
Feb 22, 2023
Thank you for your feedback. We are currently optimising the shipping process. If the items come from different warehouses, it is unfortunately not possible to avoid individual shipping at the moment. We will be happy to pass on your feedback to the relevant department. Kind regards Your beyerdynamic team
Feb 12, 2023
 Verified review

10 days and they stopped working...

I used the headphones for less than 10 days, everything was ok, the sound is the best for this price range, but one day, exactly 10 days later the left earphone stopped working... It was the "Limited Edition Black"... Be carefull with this model...
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Answer by europe.beyerdynamic.com
Feb 13, 2023
Dear customer, thank you for your feedback. We are very sorry that the headphones you received did not meet our high quality standards. This should not have happened. We will forward your information to the appropriate department and investigate your incident. However, we apologise for any inconvenience this may have caused you. Please contact our colleagues in support via help@beyerdynamic.de. They will work with you to find a solution to the problem. Kind regards from Heilbronn Your beyerdynamic team
Dec 29, 2022
 Verified review

beyerdynamic amiron wireless headset

Beyerdynamic amiron wireless headset does not work well on the PC. it took me 45 minutes to connect it to my pc also the mic does not work in calls. you also can't change settings on the pc for the headset. for this price it's a really bad headset.
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Answer by europe.beyerdynamic.com
Jan 3, 2023
Dear Customer, Thank you for your comment. We are sorry to hear that you are not satisfied with the product. If you experience any issues with using it, please get in touch with our support team (help@beyerdynamic.de) or have a look at the Product Page (https://europe.beyerdynamic.com/amiron-wireless.html?#!#product-downloads), where you can find helpful documents about the product. Best regards, Your beyerdynamic Team.
Dec 25, 2022
 Verified review

headphones don't sound as expected.

While delivery time was decent and i really love the feel of my dt770s, the overpowering bass makes it basically impossible to drive them to properly loud volumes, which i could definetly do with the ath m30x i wanted to upgrade from
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Answer by europe.beyerdynamic.com
Dec 28, 2022
Dear Customer, We are sorry that you are not completely satisfied with your DT 770 PRO. This does not meet our high standards at beyerdynamic. Are you sure that you have chosen the correct impedance for your end device? Please contact our support colleagues at help@beyerdynamic.de. They will certainly be able to help you. They will certainly be able to help you. Best regards, your beyerdynamic team
Dec 6, 2022
 Verified review

Robber

I order 2 items. I received one of the 2 items. Your email ask for my feedback about the 2 items.. I send an email to your customer service 2 days ago to understand why I didn’t get the 2nd item … no answer for the moment..
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Answer by europe.beyerdynamic.com
Dec 7, 2022
Dear customer, thank you for your email. From your order we could see that it consists of two deliveries and this one is already on its way to you. Therefore, please be patient a little longer. Kind regards
Jan 3, 2023
 Verified review
I received the wrong headphone and now, to get the right one, I have to pay to send back my parcel (I'm from France). Why do I have to pay for your mistake? I was expecting a better client services, I'm really disapoint.
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Answer by europe.beyerdynamic.com
Jan 4, 2023
Dear Customer, We are very sorry to hear that you have received the wrong product. Our customer support will get in touch immediately with you again to clarify this issue. Best regards, Your beyerdynamic Team